I am an experienced operations development professional with over ten

years of combined experience and success in supply chain, marketing, operations, recruitment and logistics management.

ABOUT

EXPERIENCE

CONTACT

ad40vx@r.postjobfree.com

592-***-****

126 Melanie Damishana,

East Coast Demerara,

Guyana, S.A

EDUCATION

CERTIFIED PROFESSIONAL

MANAGER

2021 - 2022

COPC

JAVON ROCKE

ASSOCIATES OF BUSINESS

EXECUTIVES (ABE)

2016

Certificate In Strategic Marekting

Management

Strategy & Global Competitive

Environments

Leading & Managing

Organisational Resources

Corporate Innovation &

Entrepreneurship

Project Management

Management Practise

Theory into Practise

MASTER OF BUSINESS

ADMINISTRATION

Sept 2019 - Sept 2020

University of Bedfordshire

EXPRESS INTERNATIONAL INC.

Operations Director - Admin & Special Projects August 2022- Jan 2023 Serves as a liaison with executives, departments heads, and board members, to ensureg that organizational goals are met. Drafts schedules for implementation of long-range plans and proposals.

Monitors project progress, drafting and distributing periodic progress reports for leadership and stakeholders.

Maintains compliance with applicable laws, regulations, policies, and best practices.

Operations Director -Compliance, Logistics, Research, Recruiting & Sales April 2021 - August 2022

Responsible for Business Process Management for the two largest campaigns, with supporting lines for New Business Development, Project and Operations Management, and Client Relationship Management.

Implemented and manage the leadership development programs

(COPC, Six Sigma, PMP)

TELEPERFORMANCE

Recruitment & Selection Manager GUY & TT July 2023 - Present Update current and design new recruiting procedures (e.g. job application and onboarding processes)

Led and managed the hiring team consisting of a mix of experienced and junior recruiters while reporting on their performance. Keep track of recruiting metrics (e.g. time to hire, Fill Rate and Cost per Hire)

Implement new sourcing methods (e.g. social recruiting and job boards)

Oversee compliance with government and organizational recruiting policies and regulations related to diversity and inclusion. O p e r a t i o n s M a n a g e m e n t S p e c i a l i s t OTHER LANGUAGES

Spanish (Intermediate )

TECHNICAL SKILLS

PERSONAL HIGHLIGHTS

Microsoft Office

Social Media Platforms

Negotiating Techniques

Hootsuite

Point of Sale System

QuickBooks

Wordpress

Cheerful disposition

Neat and well-organized

Motivated by problem-solving

Independent worker

Works well with deadlines

Collaborative and efficient

Active Volunteer

PAS CARGO GROUP

Corporate Sales Executive(Logistics)- Guyana

September 2016- May 2017

Aggressively pursue new clients for logistics management services for ground, air, and ocean cargo.

Develops and manages sales/marketing operating budgets. Implementing an effective sales pipeline and lead tracking process & strategies.

Arranging meetings with prospects and carrying out first level sales pitches.

fb.me/javonrocke

SOCIAL

@javonrocke

Operations Manager (Sales) - Global Talk June 2017- Sept 2017 Oversee the HR, recruitment process and general operations of the call center to reach monthly targets and client KPI's

Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; while Prepares call center performance reports . RIAZ ENTERPRISE

Logistics & Operations Manager September 2017- Dec 2017 Manage the daily operations and logistics of the courier and air shipments for clients.

EXPRESS INTERNATIONAL INC.

Recruitment Operations Manager October 2018- August 2020 Oversee all procedural, projects and new business implementation Manage groups of talent acquisition professionals for a leading trucking and logistics company in the US.

Oversee the direct supervision of twenty-four (24) recruiters working with multiple lead sources to effectively recruit or “sell” the value of opportunities specific to each driver’s unique needs.

Produce weekly detailed tracking of total lead volume by day, trends lead to hiring ratios and other relevant lead metrics. Manange five client based sub units/departments

Driver Recruiter December 2017 - September 2018

Talent acquisition for driver candidates for a leading trucking and logistics companies in the US.

KAP GLOBAL INC

Operations Director US & CAN Logistics August 2020 - April 2021 Manage, evaluate, plan and monitor the site's performance and the critical business areas to ensure smooth progress and operational growth, giving >1200% growth rate in less than 12months. Review financial information and adjust operational budgets to promote profitability

Manage all HR and admin responsibilities including employee benefits, counselling with employees.

R e c r u i t m e n t & M a r k e t i n g E x e c u t i v e Operations Supervisor- Direct Sales September 2010 - April 2014 Oversee and provide support for the daily activities of an estimated 50 agents

Monitoring and evaluating agent performance, providing learning or coaching opportunities and taking corrective action when necessary. Preparing reports and analyzing data to assist management as they determine call center goals.

Quality Analyst- May 2010 - August 2010

Evaluate, train and support agents from various campaigns QUALFON GUYANA INC.

Marketing & Recruitment Coordinator September 2014 - June 2016 Create & manage all PR, promotional and branding activities for the Guyana operations to support recruitment and other departments Set up tracking systems for marketing campaigns and online activities.

Create, maintain and strengthen the organization’s overall brand through all media avenues & manage recruitment campaigns. Transportation Coordinator- April 2014 - August 2014 Coordinate and oversee the daily transportation services, vendor operations and transportation reports for the Qualfon sites Coordinate and manage a fleet of approximately sixty drivers to accommodate junior and senior employees transportation needs. Review and arrange all transportation paperwork inclusive of driver logs, trip reports and invoices

ROCKE

JAVON

PART-TIME LECTURER

Current Lecturer for ABE Level 5:

Buyer and Consumer Behavior

Societal and Social marketing

ASSOCIATES OF BUSINESS EXECUTIVES

RECOMMENDATIONS

Mackaise Duncan Managing Director

Express International - 692-9546

Christine Gonsalves CEO

Global Talk- 663 - 8507

Contact this candidate