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Summary Hardworking Operator skilled in quality control and machine and equipment troubleshooting paired with outstanding time management and multitasking abilities. Quick learner offering

[Number] years of experience operating machines of various magnitudes. Focused on reducing costs and increasing productivity.

Skills • Manufacturing Procedures

• Customer Service

• Problem-Solving

• Effective Communication

• Incident response and threat detection

• Network penetration

• Vulnerability scanning

• Opens source intelligence

• Burpsuite

• ARP scanning

• Attention to Detail

• Facility Maintenance

• Deadline Adherence

• Preventative Maintenance

• Teamwork and Collaboration

• Machine Operation

• Heavy Lifting

• Safety Compliance

• Machine Setup and Shutdown

• Health and Safety Regulations

Experience 03/2022 – 12/2023

Operator, Rivian

• Reported failures, malfunctions or wear issues on equipment to supervisor.

• Learned and followed safety and emergency procedures.

• Retained safe and clean work area in accordance with Good Manufacturing Practices

(GMPs).

• Rotated among various workstations, performing work necessary to meet production needs.

• Maintained production and quality documentation. 10/2016 - 07/2018

IT Help Desk Agent, Comcast

• Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.

• Supported customers with online billing, access and account issues.

• Maintained records, logs and lifecycle documentation of work requests.

• Assisted customers with various types of technical issues via email, live chat and telephone.

• Created new accounts, reset passwords and configured access to servers and file management software for users.

Gregory Bergman

309-***-**** • ad40vi@r.postjobfree.com • Normal, IL 67161 USA

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• Maintained positive working relationship with fellow staff and management.

• Answered user inquiries to resolve computer software or hardware operation problems. 03/2010 - 08/2016

SOC Analyst, State Farm

• Analyzed system risk to identify and implement appropriate security countermeasures.

• Managed user authentication and authorization of data access.

• Monitored server event logs to identify and resolve performance and security issues.

• Supported users with in-person and remote technical assistance.

• Protected secure data files and regulated access.

• Installed system updates, patched programs and optimized functionality.

• Provided training and support to users for both hardware and software needs. Education and

Training

08/2008

Diploma, Computer Programming

Julian High School, Illinois

AWS Cloud Practitioner

CompTIA A+

CompTIA Network+

CISSP

CCNA

Certified Information

Systems Auditor

CISM

MCSE

BLS Certification

Ethical Hacking

Open Source Intelligence

Threat Hunting

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