MARICELA

PEREZ

ad40v8@r.postjobfree.com

917-***-****

Lockport, IL 60441

To obtain a customer service position with a company that strives for excellence. A position that will allow me to take my managerial experience and provide exceptional traits and skills to grow with a company. Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency. PROFESSIONAL SUMMARY

Aptive Environmental Pest Control - Customer Loyalty Specialist/Senior Customer Account Manager

Provo, UT • 07/2022 - 10/2023

LaCoste - Seasonal Sales Associate

11/2012 - 02/2015

WORK HISTORY

Enhanced customer satisfaction by resolving issues promptly and professionally.

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Worked closely with management to develop targeted strategies for enhancing client relationships across various channels such as social media or email campaigns.

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• Interpreted contracts and communicated terms and conditions. Handled escalated issues efficiently while maintaining composure under pressure; ultimately leading to successful conflict resolutions that benefited both the customer and company.

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Implemented effective loyalty programs, increasing customer retention rates.

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Developed strong relationships with clients, earning multiple commendations for outstanding service.

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Streamlined account management processes for improved efficiency and productivity.

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Increased customer retention rates by providing exceptional service and timely support.

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Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

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• Negotiated prices, terms of sales and service agreements. Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.

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Strengthened client relationships through regular communication and personalized account management strategies.

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Provided customers with the most up to date promotional sales to provide sales incentive

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Maintain visual appearance of merchandise on the floor and window display

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• Assisted customers with their clothing needs as well as provide Brand Awareness

Customer Segmentation

CRM Software

Retention strategies knowledge

Customer service experience

Calm Under Pressure

Understanding Customer Needs

Relationship Building

De-Escalation Techniques

Call Center Operations

Customer Account Management

Time Management

Decision-Making

Problem Resolution

Verbal Communication

Excellent Communication

SKILLS

Thomas Kelly High

Chicago, IL • 05/2003

EDUCATION

Crate & Barrel/A&H Management - Cafeteria Manager

06/2007 - 07/2012

Wal-Mart - Customer Service Manager

02/2003 - 02/2007

additional services when needed

Computed sales prices, proposed payments, pulled audits and collected final sales reports

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Provided first-class customer assistance utilizing my extensive retail knowledge.

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• Managed 1-2 employees during peak lunch hours

Replenished stock such as beverages, packaged items etc to ensure proper policy for customer satisfaction

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Assisted customers in finalizing their purchases with cash, check and electronic payments

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Coached and inspired employees to work ethically and freely with minimal supervision.

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• Supervised and coached a team of 7-10 employees

Managed all registers in the store to ensure sales reports were accurate and complete

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• Create, manage and execute plans to increase sales Assisted in stocking shelves when new shipments arrived and oversaw the completion of shipment days

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• Trained and aided in the selection of new employees Assisted upper management to ensure appropriate changes were made to improve customer satisfaction.

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SKILLS TRAITS

• Apt skills in online programs such as Microsoft Word

• Knowledgeable in a variety of cashier systems

• Exceptional managerial traits and experience

• Superb customer service skills

• Fluent in English and Spanish

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