Jequita Holmes

817-***-**** ad40ud@r.postjobfree.com Sanger, TX 76266

Dynamic Senior Solutions Manager with a proven track record at ORACLE CORPORATION, adept in Project Management and Strategic Planning. Excelled in leading large-scale solution implementations, enhancing client processes, and fostering stakeholder relationships. Showcased exceptional problem-solving abilities and a commitment to driving efficiency improvements, contributing significantly to project success.

Experience

JAN '21 - JAN '24

Senior Solutions Manager ORACLE CORPORATION, Austin

Prepared RFP Responses for professional services.

Prepared estimates for end-to-end project professional services for large scale Oracle clients.

Prepared staffing plans for implementation team/s for large scale Oracle clients.

Reviewed customer existing processes and procedures for efficiency improvements. Created detailed project plans for solution implementation projects.

Led the development of technical specifications and architecture documents for projects.

Analyzed user requirements to ensure that proposed solutions meet customer objectives.

Facilitated client meetings to discuss issues and concerns related to product performance or service delivery.

JAN '20 - JAN '21

Contract Oracle Service Cloud Expert & Knowledge SME HOUSTON TECHNOLOGIES, Austin

Collaborated with cross-functional teams on customer initiatives such as solution configurations, knowledge management best practices and procedures and launch preparation.

Organized webinars, events, workshops, conferences. as part of process documentation activities. Provided training sessions on software applications used by the organization's staff members.

Utilized strong communication skills to build relationships with key stakeholders and customers.

JAN '14 - JAN '19

Oracle Stack Solution Architect and Engagement Lead AST (Applications Software Technologies) LLC, Chicago

Led the development of technical specifications and architecture documents for various projects.

Coordinated with cross-functional teams such as DevOps and Infrastructure teams to ensure successful deployments.

Analyzed complex business problems, developed innovative solutions using cutting-edge technologies. Created detailed documentation including diagrams, flowcharts for solution design and implementation.

Provided technical leadership during product launches ensuring smooth transition into production environment.

Lead training sessions for team members on new technology implementations. Provided advice on project costs, design concepts, and design changes.

JAN '10 - JAN '15

Oracle Solution Advisor, Part time System. Admin, Part time Analytics (Part Time Contract Role)

HYZER TECHNOLOGIES, Denver

Provided regular updates on project milestones, timelines, and budgets as needed.

Researched new technologies and trends to stay up to date on industry developments.

Collaborated with other departments to identify areas of improvement within the customer experience process.

Created detailed reports on customer interactions to ensure accurate records were maintained. Conducted training sessions for clients regarding the use of various software applications.

Demonstrated strong communication skills when interacting with customers both verbally and in writing.

JAN '08 - JAN '14

Oracle Stack - Knowledge Mgr. – System Administrator, Trainer Customer Service, Engineers, Installers, Product Manager VOXX INTERNATIONAL, Hauppauge

Provided guidance to stakeholders on best practices for capturing, categorizing, maintaining, and utilizing organizational knowledge.

Designed interactive training materials aimed at improving employee understanding of knowledge management concepts and techniques.

Assisted teams in developing strategies for managing large volumes of data while ensuring accuracy and completeness.

Evaluated current technology infrastructure against future needs to determine where upgrades or replacements may be necessary.

Identified areas of improvement in existing knowledge management practices and proposed solutions for implementation.

Created graphs, charts, and other visualizations to convey results of analysis using specialized software.

Skills

Project Management, Scoping, Strategic Planning, Budgeting, Enterprise Architecture, Problem Solving, Decision Making, Resource Management, Resource Allocation Performance Metrics, Risk Assessment and Mitigation

Certifications

Certification - Oracle Fusion Service and Sales

Certification - Oracle Accounting and Manufacturing Applications- General Ledger, Accounts Payable, Accounts Receivable, Order Entry, Purchasing, Supply Chain, MRP, Inventory, AIM Methodology, SQL, Bill of Materials BOM, Work in Progress WIP

Certification - Oracle RightNow Service and Sales

Certification – Siebel Onsite Enterprise and Hosted – Certified in Siebel Sales, Siebel Service Siebel Server, Siebel Remote, Product Configurator, Custom Development.

Affiliations

American Production and Inventory Controls (APICS), Project Management Institute (PMI) National Industrial Transportation League, LinkedIn Network CRM Professionals & Customer Experience Professionals

Education

JUN '86

Completed coursework High School Diploma - Weatherford High School, Weatherford, TX

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