TERRY L. LYONS

*** **. ******* **** **., APT. ***

MUSKOGEE, OK 74403

918-***-****

Work Experience

Customer Service Representative

Alpine Medical Supply LLC – Muskogee, OK

October 2022 to April 2024

Alpine Medical Supply LLC works with Title 19 and Advantage programs through the Oklahoma Health Care Authority (“OHCA”). Called on doctor offices and patients regarding the OHCA required documentation to receive incontinence supplies and bathroom equipment through OHCA. Kept detailed documentation of conversations with the doctor’s offices and patients.

Front Door Greeter

Countryside Estates Nursing Center – Warner, OK

May 2020 to September 2022

Worked at Countryside Estates Nursing Center as mandated by the CDC during the Covid Pandemic. Took everyone’s temperatures that came into the facility including employees and visitors; performed Covid testing on employees and visitors; helped family members dress into PPE before visiting their loved ones; called family members for all the residents updating status of the Covid situation at the nursing facility; and answered the phone for the facility connecting each call to appropriate department or office.

Administrator

Lathrop Investment Management – Little Rock, AR

October 2010 – March 2020

Administrator for the back office of Lathrop Investment Management; prepared Charles Schwab and Co. contracts and required documentation for new accounts; customer service for new and current clients; worked closely with the Charles Schwab personnel and completing tasks for the clients; performed tasks for Financial Advisors providing support in all areas of the business; and answered the office phones and directed calls accordingly.

Administrative Assistant/Property Management

Flake & Kelley Commercial – Little Rock, AR

June 2007 – December 2009

Flake & Kelley Commercial is a Real Estate Developer, as well as, a Property Management Company. I was Administrative Assistant to Senior Property Manager. This Property Manager managed office buildings and shopping centers. Job duties included taking tenant calls and directing appropriate personnel to the specific locations; coding invoices; preparing binders for all the properties managed; preparing correspondence; and performed walk throughs of the office buildings.

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Administrative Assistant/Office Manager

Weston Companies, Inc. – Memphis, TN

October 1988 – June 2006

Administrative Assistant in the Property Management division of the company which included office buildings, warehouse/showrooms and retail shopping centers. Worked closely with three to five Property Managers; managed all documentation pursuant to each property according to property owner guidelines including tenant files, building files and building binders; helped develop property management manuals and disaster recovery manuals. Midway through my tenure at Weston, I took over as Office Manager for a forty-eight employee office while still being an integral part of the Property Management Department. Office Manager duties included keeping confidential employee files, employee health insurance files, employee worker’s comp files; assisted in the hiring process of new employees; and coordinated the front desk/receptionist employees.

Education

2 Years college Majoring in Education and Business

Ouachita Baptist University – Arkadelphia, AR

August 1973 to December 1975

Skills

Customer service

Administrative Assistant

Working with doctor offices

Typing

10 key typing

Shorthand

Invoice Coding

Organizational skills

Administrative Experience

Time Management

Office Experience

Communication Skills

References provided upon request

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