Therapist and customer service representative
Resume:
Nicole Krum
Therapist
Ravenswood, WV *****
*************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
School-Based/Outpatient Clinician I
A New Leaf - Mesa, AZ
September 2022 to February 2023
Provide individual counseling in schools, along with utilizing group, and/or family counseling in other settings, such as office, home, or telehealth, in accordance with client/family strengths and needs. Diagnostic Center Technician
Griffols Plasma Center - Casa Grande, AZ
March 2022 to August 2022
Screen donors by blood pressure, pulse, blood levels of iron and protein, weight and assess if they are acceptable to donate plasma that day.
Operations Support
H&R Block - Scottsdale, AZ
January 2018 to May 2021
Use skills to help run 15 companies and provide customer support, manage the contact center, assist clients with needed support, assist employees with support and provide overall excellent skills and service in all areas.
Teacher/Substitute Teacher
Casa Grande, Blue Ridge and Flagstaff Elementary School Districts 2001 to 2015
Therapist/Teacher-President of the Staff Advisory Council-24 hr CPS removal The Guidance Center/Horizon Human Services - Flagstaff, AZ 2004 to 2014
Apply therapeutic skills and services to each client in order to help them achieve their goals of optimum mental health and lifestyle. Complete all required paperwork in a timely manner. Attend meetings and trainings. Also in Casa Grande, AZ.
Administrative Assistant and Secretary
A Better Auto and Towing/Tune & Lube Inc - Casa Grande, AZ 1993 to 2014
Education
Master's degree in Community Counseling
Northern Arizona University - Flagstaff, AZ
August 2001 to May 2004
Bachelor's degree in Elementary Education
Northern Arizona University - Flagstaff, AZ
August 1998 to December 2000
Skills
• Child protective services
• Classroom management
• Social work
• Crisis intervention
• Case management
• Group therapy
• Individual / group counseling
• Special education
• Mental health counseling
• Addiction counseling
• Behavioral therapy
• Motivational interviewing
• Applied behavior analysis
• Intake
• Toddler care
• Psychotherapy
• Cognitive Behavioral Therapy
• Meeting Facilitation
• Curriculum Development
• Child & Family Counseling
• Behavioral Health
• Behavior Management
• Presentation Skills
• Care plans
• Documentation review
• Microsoft Office
• Data collection
• Continuous improvement
• Analysis skills
• Windows
• Autism Experience
• Management
• Tutoring
• Research
• Conflict Management
• Teaching
• Program Management
• Program Development
Certifications and Licenses
Certification in Interdisciplinary Disabilities Studies May 2004 to Present
Additional Information
● Psychological needs/understanding ● Counseling and Therapeutic skills
● Drug/Alcohol Abuse counseling ● Disability Studies/Background/Experience
● Teaching in several areas and grade levels ● Extensive Customer Service Experience
• Extensive types of documents/paperwork/filing experience, along with typing and computer skills
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