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Customer Service Clinical Pharmacist

Barrington, IL, 60010
April 15, 2024

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Jan Costis 847-***-**** Barrington, IL


Fifth Generation, senior-level clinical pharmacist experienced in specialty pharmacy, home infusion, retail, and hospital settings. Successfully builds trusting relationships through communication, problem-solving, and coordination between healthcare teams. Known for creating operational efficiencies through process improvements and effective team leadership. Committed to pharmacy excellence with a passionate focus on positive patient outcomes, customer service and safety.

“Your conscientious efforts with your demonstrated responsibility and dependability make you a pleasure to have on the team” CK, Regional General Manager, Accredo

Core Competencies

Medication Therapy Management Community Pharmacy Prior Authorization

Medication Reconciliation Disease Prevention Drug Informatics

Drug Utilization Review Quality Assurance Pharmacology

Inventory Management Medication Dispensing Regulatory Compliance

Team Training & Leadership Patient Consultation Prescription Verification

Policies & Procedures Patient Satisfaction Patient Safety

Microsoft Suite

Professional Experience

CVS, North Suburban Chicago 2024–present

Retail District Support Pharmacist

Communicate with patients and physicians, coordinating care for optimal outcomes.

Process prescriptions, ensuring accuracy, and Drug Utilization Review (DUR).

Consult with patients on new and refill prescriptions and recommend over-the-counter remedies.

Reprocess prescriptions to secure optimal patient prices, submit for prior authorization.

Administer vaccines.

Accredo Specialty Pharmacy, a Cigna Pharmacy, Elmhurst, IL 2006–2023

Pharmacist Supervisor, Pharmacist-in-Charge (promoted 2014)

Pharmacy Operations Management

Monitored and resolved all internal safety, security, and regulatory compliance issues successfully passing internal audits and external surveys.

Maintained Pharmacy Benefits Management (PBM) operations, updates, and requirements.

Managed maintenance of facility equipment, security alarms, IT, HVAC, etc.

Clinical Review and Prior Authorization

Conducted clinical reviews of medical data to secure prior authorization for specialty medications.

Obtained prior authorization approval for patient medications, including Medicare Part D.

Performed medication therapy management services, dosing, Drug Utilization Review (DUR), and Risk Evaluation Mitigation (REM) requirements resulting in improved patient safety.

Provided Pharmacy Benefit Management (PBM) services informing patients of their insurance eligibility.

Coordinated, calculated doses and monitored Pulmonary Hypertension and Immune Globulin patients.

Technology and Process Improvement

Redesigned warehouse to reduce supplies and medication retrieval times by over 30%.

Implemented cold chain pack-out system, eliminating double shipping for temperature-sensitive products arriving unusable.

Launched study to evaluate computer response times between multiple locations revealing significant lag times at identifiable sites; sent improvement recommendations to upper management.

Provided mechanism by which non-automated metrics could be captured (canceled orders, late add-ons) creating more accurate production performance measurements.

Supply Chain and Logistics Management

Confirmed appropriate insurance before shipping (prior authorization, days’ supply, etc.).

Physically checked orders for accuracy, ensuring appropriate dosing and supplies with greater than 99% accuracy.

Managed inventory levels, ensuring medications and supplies were available.

Team Training and Development

Trained 3 pharmacists and 2 technicians upon hire; supervised and evaluated pharmacy staff.

Prior Experience

Option Care, Care Tech, and Olsten (all Home Infusion), Elmhurst, IL

Clinical Pharmacist

Performed dosing calculations, and sterile compounding for acute therapies (Total Parenteral Nutrition, antibiotics, pain management, and chemotherapy).

Documented for appropriateness of therapy, and DUR compliance.

Checked technician compounding and orders for accuracy.

Monitored lab results to recommend changes to therapy.

Coordinated continuity of care for patients with physicians, nurses, and reimbursement.

Dominick's Finer Foods, Fox River Grove, IL

Retail Pharmacist

Communicated with patients, and physicians for optimal outcomes.

Processed prescriptions accurately, and DUR.

Consulted with patients on new and refill prescriptions and recommended over-the-counter remedies.

Administered vaccines.

PRUCARE, Schaumburg, IL

HMO Pharmacist

Supervised pharmacy operations, pharmacists, and technicians.

Managed inventory for adequate supply.

Coordinated computer system implementation, resulting in faster clinical screenings and prescription processing.

Led Pharmacy &Therapeutics committee allowing the organization to optimize therapy choices.

Northwestern Memorial and Our Lady of the Resurrection, Chicago, IL

Hospital Pharmacist

Sole Midnight Pharmacist, responsible for entire inpatient ICUs and 600-bed hospital.

Attended cardiac and respiratory arrests in the ICUs and Emergency Room.

Provided outpatient pharmacy services.

Scheduled technicians.

Created Operations Guide for other midnight-shift pharmacists, structuring workflows to ensure all tasks were completed efficiently.

Reorganized controlled substances alphabetically for ease in locating products.

Education, Licenses, & Certifications

University of Illinois, College of Pharmacy, Bachelor of Science

Pharmacist Licence of Illinois – 051.034058 – Expiration date: 03/31/2026

Pharmacist License of Tennessee – 000******* – Expiration date: 11/30/2024

Pharmacist License of Texas – 59558 -Expiration date: 05/31/2024

Medication Therapy Management Certified

Pharmacy-Based Immunization Delivery Certified


North Suburban Pharmacists

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