Customer Service Representative
Resume:
MOHAMMED SAYED AHMED
El-Haram St. Giza, Egypt
Mobile: +2-010******** - 010********
E-mail: ************@*****.***
Telephone: 37820017
Objective :
Seeking a challenging career position in a well-established, fast growing and progressive corporation where I can utilize my capabilities to the maximum.
Education :
B.Sc. of Commerce
" South Valley University " – 2001
Accounting Department
Economy Diploma (one year )
" Ain Shams University "
Comprehensive course in :
Body Language, Read others, Time management,
Communication of success, Positive thinking.
Computer Skills :
- Excellent Computer programs:
Windows, Office (word, Excel ), internet
Skills & Experience
from 2001 till 2023 Experience
(Financial Auditor, Accountant, Customer Service Representative, Sales & Marketing Representative, and Administrator. as follows :
2
1) in Egyptian Engineers Syndicate
As : Financial Auditor ( from August 2020 Till Now ) 2) in Reach Management Egypt LLC; - UK.
As : Financial Manager ( from January 2019 Till April 2020 )
- Collect and review financial information
- Monitor the day-to-day financial operations (payroll, invoicing, and other transactions)
- Management of cash and other current assets
3) Al-Riyad for Fertility & Reproduction Health Center As : An Accountant ( from January 2018 Till June 2018 )
- Administering payrolls and controlling income
- Prepares special financial reports by collecting, analyzing, and summarizing account information.
- Processing invoices.
- Prepare daily income, sales and prepare daily journal entry. 4) in Winter Palace Hotel – Engineering Department As: An Accountant
- Documents financial transactions by entering account information
- Financial actions by analyzing accounting options.
- Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports
- Processing invoices.
5) in APTEC Computer Company.
As: An Accountant
- Prepare daily income, sales and prepare daily journal entry.
- Processing invoices.
- Input credit and debits to the accounting system.
- Monitors loans, accounts payable, and receivables to ensure that payments are up to date.
6) in Palma Tourism Company
As: Customer Service Representative
- Answering service questions & suggesting information
- Handle and resolve tourist complaints.
- Arrange Tourism programs
- Handle all tourism program transportation
3
7) in Planet Tourism Company
As: Customer Service Representative
- Meeting guests at the airport
- Car hire and other services.
- Handling client issues, such as: lost luggage or passports.
- Recording details of inquiries, complaints, and comments, as well as actions taken.
8) in Moon Ever Tourism Company
As: Customer Service Representative
- Making the appropriate transfers.
- Co-ordinates the handling of difficult situations.
- Answer calls and respond to emails.
- Communicated directly with customers by phone, electronically or face to face.
- Complete and process tourism contracts
9) in Hero's Computer Company
As: Sales & Marketing Representative
- Coordinate shipping schedules and delivery of merchandise and services.
- Establishes new accounts by planning and organizing daily work.
- Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations.
- Participate in marketing events such as seminars & trade shows. 10) in Computer Center ( owned project ).
As: An Administrator
- Supports operations by supervising, planning and organizing
- Preparing reports and financial data
- Create new contracts.
- Promoting the sales of a company's goods and services. 11) in Al-Asdkaa Food Backing Company . (owned Project) As: An Administrator
- Responsible for administrative duties and approvals, sample management and packaging quality.
- Pricing & Promotional activity, Product specification, Supplier selection and listing appropriate product area.
- Setting the quality criteria and ensuring that the balance between quality and price is maintained.
- Act as primary contact with packaging suppliers
4
Language :
- Arabic : Mother Tongue .
- English : Good in Writing and Speaking English
Skills & Capabilities :
- Communication skills - verbal and written
- listening skills
- Problem analysis and problem-solving
- Attention to details and accuracy
- High management, organizational and time management skills.
- Self-motivated, ability to learn, hard worker, and self-achievement.
- Creative thinking and problem solving.
- Ability to communicate effectively with a wide range of customers.
- Ability to work individually and as effective team member
- Ability to work effectively under pressure and stress.
- Ability to work evenings and weekends.
- Preparing and organizing conferences, seminars, training courses, sports courses and charity parties
Personal Data :
Nationality
: Egyptian
Marital Status
: Married
Military Status : Exempted
Contact this candidate