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Customer Service Representative

Location:
Cairo, Cairo Governorate, Egypt
Posted:
April 15, 2024

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Resume:

*

MOHAMMED SAYED AHMED

El-Haram St. Giza, Egypt

Mobile: +2-010******** - 010********

E-mail: ad40rn@r.postjobfree.com

Telephone: 37820017

Objective :

Seeking a challenging career position in a well-established, fast growing and progressive corporation where I can utilize my capabilities to the maximum.

Education :

B.Sc. of Commerce

" South Valley University " – 2001

Accounting Department

Economy Diploma (one year )

" Ain Shams University "

Comprehensive course in :

Body Language, Read others, Time management,

Communication of success, Positive thinking.

Computer Skills :

- Excellent Computer programs:

Windows, Office (word, Excel ), internet

Skills & Experience

from 2001 till 2023 Experience

(Financial Auditor, Accountant, Customer Service Representative, Sales & Marketing Representative, and Administrator. as follows :

2

1) in Egyptian Engineers Syndicate

As : Financial Auditor ( from August 2020 Till Now ) 2) in Reach Management Egypt LLC; - UK.

As : Financial Manager ( from January 2019 Till April 2020 )

- Collect and review financial information

- Monitor the day-to-day financial operations (payroll, invoicing, and other transactions)

- Management of cash and other current assets

3) Al-Riyad for Fertility & Reproduction Health Center As : An Accountant ( from January 2018 Till June 2018 )

- Administering payrolls and controlling income

- Prepares special financial reports by collecting, analyzing, and summarizing account information.

- Processing invoices.

- Prepare daily income, sales and prepare daily journal entry. 4) in Winter Palace Hotel – Engineering Department As: An Accountant

- Documents financial transactions by entering account information

- Financial actions by analyzing accounting options.

- Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports

- Processing invoices.

5) in APTEC Computer Company.

As: An Accountant

- Prepare daily income, sales and prepare daily journal entry.

- Processing invoices.

- Input credit and debits to the accounting system.

- Monitors loans, accounts payable, and receivables to ensure that payments are up to date.

6) in Palma Tourism Company

As: Customer Service Representative

- Answering service questions & suggesting information

- Handle and resolve tourist complaints.

- Arrange Tourism programs

- Handle all tourism program transportation

3

7) in Planet Tourism Company

As: Customer Service Representative

- Meeting guests at the airport

- Car hire and other services.

- Handling client issues, such as: lost luggage or passports.

- Recording details of inquiries, complaints, and comments, as well as actions taken.

8) in Moon Ever Tourism Company

As: Customer Service Representative

- Making the appropriate transfers.

- Co-ordinates the handling of difficult situations.

- Answer calls and respond to emails.

- Communicated directly with customers by phone, electronically or face to face.

- Complete and process tourism contracts

9) in Hero's Computer Company

As: Sales & Marketing Representative

- Coordinate shipping schedules and delivery of merchandise and services.

- Establishes new accounts by planning and organizing daily work.

- Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations.

- Participate in marketing events such as seminars & trade shows. 10) in Computer Center ( owned project ).

As: An Administrator

- Supports operations by supervising, planning and organizing

- Preparing reports and financial data

- Create new contracts.

- Promoting the sales of a company's goods and services. 11) in Al-Asdkaa Food Backing Company . (owned Project) As: An Administrator

- Responsible for administrative duties and approvals, sample management and packaging quality.

- Pricing & Promotional activity, Product specification, Supplier selection and listing appropriate product area.

- Setting the quality criteria and ensuring that the balance between quality and price is maintained.

- Act as primary contact with packaging suppliers

4

Language :

- Arabic : Mother Tongue .

- English : Good in Writing and Speaking English

Skills & Capabilities :

- Communication skills - verbal and written

- listening skills

- Problem analysis and problem-solving

- Attention to details and accuracy

- High management, organizational and time management skills.

- Self-motivated, ability to learn, hard worker, and self-achievement.

- Creative thinking and problem solving.

- Ability to communicate effectively with a wide range of customers.

- Ability to work individually and as effective team member

- Ability to work effectively under pressure and stress.

- Ability to work evenings and weekends.

- Preparing and organizing conferences, seminars, training courses, sports courses and charity parties

Personal Data :

Nationality

: Egyptian

Marital Status

: Married

Military Status : Exempted



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