Ricky Leathers Jr

Wooster, OH *****

330-***-****

ad40rg@r.postjobfree.com

Summary

Entry-level Parts Associate trained in parts sales, service standards and maintenance schedules. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Experience

April 2023 - September 2023

Pallotta Ford - Wooster, OH

Parts Sales

Provided customer service and support in the parts department, including answering questions and resolving issues.

Greeted customers upon arrival to assess their needs and provide assistance.

Assisted with inventory management by stocking shelves, organizing items, and restocking supplies as needed.

Processed incoming orders for parts from customers accurately and efficiently.

Performed regular cycle counts to ensure accurate inventory levels in the system.

Entered new part numbers into the computer system for ordering purposes.

Researched availability of requested parts from suppliers when necessary.

Initiated returns or exchanges of defective or incorrect items promptly and courteously.

Developed relationships with vendors to ensure timely delivery of parts at competitive prices.

Utilized Point-of-Sale systems for processing payments from customers quickly and accurately.

Cross-sold additional parts based on customer needs while upselling higher margin products.

Adhered to all safety procedures when handling hazardous materials such as oils and chemicals.

Collaborated with other departments within the organization to ensure smooth operations.

Operated point of sales and parts lookup computer systems.

Opened crates to replenish stocked items in proper aisles.

Received, examined and reshelved returned parts.

Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.

Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives.

Kept parts neatly stacked and ready for purchase to boost sales.

Communicated effectively with clientele to maintain customer satisfaction and loyalty.

Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.

Resolved customer concerns and promptly answered inquiries to maintain satisfaction.

Assisted customers during selection process and helped choose perfect products to meet individual needs.

Used POS systems to receive payment or obtain credit authorization.

Made recommendations to customers to promote brand effectiveness and product benefits.

Generated sales by prospecting leads, cold calling and negotiating advantageous deals.

Read catalogs, microfiche viewers or computer displays to determine replacement part stock numbers and prices.

Negotiated and closed deals with minimal oversight.

Cross-sold additional products and services to purchasing customers.

Collaborated with other members of sales team to reach targets.

Education and Training

June 1993

Wooster High School Wooster, OH

High School Diploma

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