Professional Summary:

Self-motivated, self-directed, patient-centered, and willing to engage with provincial internal and external stakeholders in many business areas and portfolios. Organized and resolute Administrative Support Professional with a proven history of providing exceptional patient relations in fast paced environments. Offering keen diligence and strong decision-making skills to manage multiple concurrent tasks. Initiative-taking work ethic to preform effectively in independent or team environments.

Skills:

·Experienced in screening and prioritizing requests for meetings/appointments, coordinating meetings,

·Experience in monitoring correspondence, compiling data, generating reports, and maintaining records. submissions, education event planning and special project work.

·Excellent written and verbal communication skills.

·Highly organized and efficient, strong ability to multi-task and meet deadlines.

·Excellent problem solving and troubleshooting skills.

·Staff Scheduling

·Exceptional Time Management skills

·Effective working as a part of a team or independently

·Microsoft SharePoint

·Microsoft Teams

·Microsoft Word

·Microsoft Excel

·Microsoft Outlook

·Connect Care

·EPIC

·Medi-tech

·Netcare

·Oracle

·Human Resources

·Employee Orientation

·Presentation Skills

·Medical Terminology

·Medical Transcription

·Medical Billing

·Payroll

·Accounts Payable/Receivable

Work Experience

Administrative Support III-Registration

Chinook Regional Hospital-Casual-Alberta Health Services-Lethbridge, AB

February 2020 to Present

·Demonstrated the ability to maintain a professional image, manage stressful situations with empathy and to remain calm, courteous, sensitive, and tactful always.

·Processing admission and registration of inpatients and outpatients in various registration areas at the Chinook Regional Hospital ·

·Knowledge and operation of Microsoft Outlook, Word, and Excel, Netcare, Medi-tech, ROCA (Regional on Call Application), Connect Care

·Knowledge of legislation regarding FOIP and HIACT, access, privacy, and disclosure of patient information

·Confident to work independently and in a team environment with excellent communication skills.

·Ability to prioritize work and cope with frequent interruptions.

Administrative Support III-Switchboard Operator

Chinook Regional Hospital-Casual

Alberta Health Services - Lethbridge, AB

December 2019 to Present

· Complex Clerical Tasks

· Operation of hospital Switchboard

· Operation of Nurse Call Systems

· Monitoring of emergency panels in accordance with policies and procedures

· Responsible for receipt of incoming calls and responding appropriately · Making necessary announcements and performing a variety of general administrative duties ·

.Key point of contact

· Responding to a broad range of inquiries from the public, patients, staff, visitors, and physicians

· Reception services for patients, visitors, and vendors

· Receipt of cash transactions

· Responsible for disseminating patient information with the guidelines of the

Health Information

Administrative Support III-CDC Administrative Team

Alberta Health Services – Alberta Provincial Health – Southport Tower-Calgary, Alberta

December 2020 to November 2021

· Processing Labs for Covid-19

· Answering Phone Calls for the Covid-19 toll free-line

· Triaging requests for callers

· Transferring information for the callers to Covid lines

· Triaging the labs to the appropriate departments according to urgency

· Data entry for Outbreaks in facilities and the community

· Identifying Priorities and addressing them to the correct departments and following the processes for each individual situation accordingly

Medical Administrative Specialist Temporary contract

Dr. Balderston Professional Corp - Lethbridge, AB

January 2019 to February 2019

· Reception coverage

· Importing documents for patient files

· Making appointments

· Filing

· Using Med Access (EMR program) for creation of files

· Answering phones

· Preparation of paperwork and scheduling for investigative procedures ex: CT

Scans, MRI's, X-rays, blood work

· Medical Billing

· Medical Transcription

· Preparation of General Practitioners consults and referrals

· Communicating and coordination with other medical clinics

Office Manager

AgeCare Colombia - Lethbridge, AB

May 2018 to January 2019

· Human Resources-Recruiting and Onboarding

· Attendance of Medical Care Conferences

· Scheduling and Payroll-ESP/Kronos

· Admissions and Discharges, Internal Moves-Point Click Care

· Accounts Payable/Receivable

· Bank Reconciliation

· Petty Cash Reconciliation

· Registration of Government Programs for qualified residents

· Medical, Finance and Budget Records keeping

Scheduler-St. Therese Villa/St. Michael’s Health Center-Casual

Covenant Health - Lethbridge, AB

September 2015 to November 2017

· Kronos/ESP data entry for sick codes

· Scheduling Nurses, Resident Assistants, Health Care Aides, Nutrition,

Housekeeping Staff

· Processing Vacation Requests

· Covering Sick Shifts

· Arranging Schedules for Education for Employees

Administrative Assistant-St. Therese Villa-Casual

Covenant Health - Lethbridge, AB

September 2015 to September 2017

· Greet clients and guests and decide whether individuals should be given access permission and right of entry to meet specific individuals

· Ensure that packages for board meetings are prepared and distributed in time

·. Maintain inventory of office supplies and ensure that supplies were received on time for upcoming projects.

· Schedule and assign administrative projects and ensure that results are directed towards the appropriate required contacts

· Transcription and preparation of administrative reports for senior managers

· Ensure the confidentiality of both verbal and written information

· Pre-Admission Meeting Set-Up

· Admission Processing

· Discharge Processing

· Quality of Life Research Project Coordination with University of

Lethbridge/Covenant Health

· Preparation for Flu Clinic

· Medical Health Care Record Management

· Organizing Events

· Assisting Residents

· Updating Education Database Information

· OH&S Quarterly Safety Inspections

· Thinning Resident Charts on a quarterly basis

· Assisting with Interviews and employee background checks

Administrative Support-Chinook Regional Hospital-Casual-FM&E

Alberta Health Services - Lethbridge, AB

April 2017 to August 2017

· Typing documents and forms

· Strong interpersonal and public relations skills

· Ability to plan, organize and prioritize tasks and to formulate decisions in areas of responsibility

· Inputting Purchase Requisitions into Oracle (Purchasing program) for each individual Job to be completion

· Triaging of Service Requests through e-facilities

· Closing Work orders after job completion

· Answering phones and transferring calls

· Taking Meeting Minutes at various FM&E meetings

Education:

Secondary School in Ontario Secondary School Diploma

Chinguacousy Secondary School - Brampton, ON

September 1990 to June 1994

Certifications and Licenses:

Medical Terminology-June 2018 to Present-Gale Courses -Accredited Program-Chinook Regional Library

Medical Transcription-May 2019 to Present-Gale Courses-Accredited Program-Chinook Regional Library

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