Customer Service Assistant Manager
Resume:
Zunera Qureshi
Morton, PA *****
*******@*****.***
Authorized to work in the US for any employer
Work Experience
Assistant Manager
Men's Wearhouse - Springfield, PA
August 2021 to Present
General Manager
The ups store - Drexel Hill, PA
July 2016 to Present
1. Customer service
2. notary,
3. understanding of printing small and large format. 4. knowledge of MS office
5. multitasker
6. knowledge of shipping and receiving.
7. answering phones and emails
8. faxing
9. training new associates
10. Scheduling
11. Handling claims and customer complaints
12. Opening and closing store(s)
13. Pickups
14. Stocking
15. Ordering supplies
16. Inventory
Department Manager
Walmart - Lilburn, GA
July 2013 to July 2016
1 Assisting customers on the floor.
2 Backup cashier,/customer service/money center
3 inventory
4 assigning duties to my staff
5 Stocking
6 Ordering
7 Inventory
8 Updating MODS
Caregiver
Larry hatfield - Atlanta, GA
March 2012 to July 2016
Clerk
QuikTrip - Duluth, GA
March 2008 to March 2012
1 Store maintenance
2 customer service
3 stocking
4 cleaning
5 food management
6 recieving
Education
High school or equivalent
Meadowcreek High School
Georgia Perimeter College
Skills
• Microsoft office (10+ years)
• Notary Public (3 years)
• Cashier (8 years)
• Customer Service (8 years)
• Merchandising (3 years)
• Time Management (5 years)
• Microsoft Office (10+ years)
• Team Building
• Sales (3 years)
• Scheduling
• Cash Handling (10+ years)
• Retail Management (6 years)
• Inventory (5 years)
• Management (6 years)
• Microsoft Excel (1 year)
• Retail (10+ years)
• Receptionist (4 years)
• training (2 years)
• Profit & Loss
• Loss Prevention
• Store Management Experience
• Recruiting
• Supervising Experience
• Human Resources
• Assistant Manager Experience
• Planograms
• Pricing
• Word processing
• English
• Microsoft Word
• Interviewing
• Administrative Experience
• Office Management
• Retail Sales
• Microsoft Outlook
Certifications and Licenses
Notary Public
February 2018 to February 2022
Driver's License
June 2019 to June 2023
Assessments
Customer service — Proficient
January 2021
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
July 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient July 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Sales skills — Proficient
January 2021
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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