Customer Service Representative
Resume:
Artina Harris
Customer Service
Detroit, MI *****
ad40o3@r.postjobfree.com
Dedicated Customer Service Representative with 10 years experience, motivated to maintain and enhance customer satisfaction. Reliable and driven, with strong time and prioritization skills. Looking to grow and enhance my abilities within a company. Authorized to work in the US for any employer
Work Experience
Office Assistant/Receptionist
LLAC Transportation - Detroit, MI
January 2015 to Present
Responsibilities
Answering incoming calls/ making out bound calls scheduling transportation for clients. filling paper work and invoices ordering inventory for the facility. Also logging and doing payroll for the entire company and assisting with moving of vehicles if needed.
Accomplishments
Being the go to person for every need as the office manager making sure that everything runs smooth and efficient and productive as well keeping the over head cost at minimum levels. Skills Used
Excellent customer retention and understanding that our clients is our biggest priority and serving them in a high level of professionalism and respect.
Voulunteer
Sickle Cell Disease Association of America, MI Chapter Inc. - Detroit, MI December 2005 to Present
Responsibilities
Promote events for the association by passing out fliers and calling parents. Gathering data from parents and creating phone list. Filing paperwork.
Answering multi-line telephones.
Help clean up after major events.
Accomplishments
I am able to meet with parents and network.
I am able to utilize and perfect the skills that I currently have as well as learn new skills. Skills Used
Clerical
Customer service
Janitorial
Home Attendant
Gibbs Senior Services - Detroit, MI
October 2012 to July 2013
-Prepared daily meals
-Managed Laundry
-Escort to physician visits
-Performed errands as needed including obtaining prescription medications
-Cleaned and maintained the home. Weighing. Labelling. Packed goods, ready for dispatch. Reporting any problems during the shift. To supervisors
Cashier
Foreveryoung Apparel - Southfield, MI
June 2010 to September 2012
-Obtained and received merchandise, totaled bills, accepted payments and made change for customers.
-Wrapped and bagged merchandise for customers.
-Stamped, marked and tagged merchandise.
-Stocked shelves and executed prescribed or recommended arrangement of merchandise Office Cleaner
Michigan Works - Grosse Pointe, MI
March 2006 to December 2008
-Service, clean, or supply restrooms. Gather and empty trash.
-Clean building floors by sweeping, mopping, scrubbing, or vacuuming.
-Notify managers concerning the need for major repairs or additions to building operating systems. Customer Service Representative
Aditya Birla Minacs - Farmington Hills, MI
May 2002 to July 2007
Responsibilities
Answer inbound calls for Verizon Wireless
Upgrade sales
Promote sales
Make outbound calls to assure client is happy with product Typing
Accomplishments
Received bonus for upgrading more products for the month of July 2004 Skills Used
Typing
Client services
customer service
team work
Assistant Manager/Sales Associate
McDonalds Corp - Detroit, MI
October 1999 to September 2001
-Manage crew members
-Front Counter Cashier, Drive thru Order preparation.
-Maintain a balanced drawer. Also facilitating the crew members and keeping them motivated to always remember that our customers are our biggest assets and logging and assisting the head manager with doing payroll for the entire store.
-Training
-Inventory
-Cash receivable
etc
Education
General Studies in High School Diploma
South Eastren High School - Detroit, MI
2000 to 2003
Skills
• Customer Service (10+ years)
• Managment (5 years)
Additional Information
Strong work ethic, familiar with various Internet programs and computer literate. Proven dependability demonstrated at previous employment. Punctuality is assured and I'm committed to learning new opportunities. Willing too grow and stay long term at a company.
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