Nar’Shae Clora

Killeen, TX ***** ad40nz@r.postjobfree.com

(313) 773 - 1067

PROFESSIONAL SUMMARY

Information Technology (IT), System Administration and Project Management Specialist and Military Veteran with 6+ years of proven experience in the United States Army specializing in subject-matter expertise in all aspects of system administration. Accomplished measurable results while leading multimillion-dollar projects to meet consumer’s needs. Possess a comprehensive background in research, and analysis, and identify areas of improvement derived from conducting information technology analysis.

•Public Key Infrastructure

•Leadership

•Data Analysis

•Policy Management

•Information Assurance

•Tier 1 & 2 Helpdesk Support

•Active Directory Administration

•Database Management

•Software Management

EDUCATION

Western Governors University – Bachelor of Science in Cybersecurity and Information Assurance 09/2020 - Present

CERTIFICATIONS

CompTIA A + Certified CompTIA Network+ Certified CompTIA Security + Certified ISC2 SSCP Certified Project + Certified

SPECIALIZED EXPERIENCE

•Identifying risks associated with IT system vulnerabilities and applying necessary updates and configurations.

•Thorough completion of tasks while ensuring close and concise attention to detail.

•Leadership and setting standards for peers in regard to quality of work during high pressure and or difficult circumstances.

•Ability to review and or edit work completed by others to ensure work standards are met.

•Customer Service - Works with clients and customers while responding to trouble tickets.

• Having sufficient knowledge of IT products and services to aid customers/users in the resolution of their IT-related issues or concerns.

•Abililty to collaborate within and outside of my team to organize and improve customer service and support services

•Oral Communication –Briefing and debriefing superiors of status of communication services in field and daily work environments.

•Able to clearly explain complex ideas while adapting to an appropriate level of understanding depending on audience's knowledge level.

•Active listening and responses to effectively communicate with officials/stakeholders.

• Problem Solving - Identifies problems with hardware or software devices in a timely fashion to avoid loss of communication services, while also making future suggestions for effective continuity of those services.

•Abilitity to utilize prior knowledge and resources without the help of a team to solve complex issues.

•Ability to work with a team to resolve complex issues in relation to organizational policy and or guidelines to meet organizational goals as well as developing solutions for mitigation and remediation of issues.

PROFESSIONAL EXPERIENCE

United States Army, Fort Bliss, TX OCT2018 – OCT 2019

Information Technology Specialist

•Managed classified equipment, materials, and information in accordance with DoD COMSEC policies, and securely stored classified materials.

•Maintained COMSEC (Communications Security) access-list, allowing limited access to classified material to only authorized personnel.

•Submitted required accounting reports and briefed 50+ users of initial briefing and debriefing.

•Distributed COMSEC devices, ordered, received, loaded, and managed COMSEC keying material using the Key Management Infrastructure (KMI) and Simple Key Loader (SKL) and other devices.

•Managed $2.5 million dollars of classified equipment, distribution, and destruction of COMSEC keys and related material.

•Installation, configuration, upgrades, sets up and troubleshooting hardware and software components;

•Ensuring compatibility with existing systems and other system interfaces, and testing for system malfunctions.

•Write Standard Operating Procedures to adapt operating policies, instructions or procedures and convey organization operating instructions.

Tier II System Administrator, Network Enterprise Center, Fort Bliss, TX NOV 2015- NOV 2018

•Administered servers, laptops and desktop computers, printers, software deployment, security updates, and patches.

•Performed daily COOP backups/created and verified backups of data to ensure all data was preserved in order to access daily records.

•Managed the configuration and operation of client-based computer operating systems, troubleshooting expertise in firewalls and proxy devices.

•Installed operating system software, patches, and upgrades, responded to new ticket requests, and provided tier-2 coverage for end-user service and support.

•Monitors, analyzes and troubleshoots telecommunication, infrastructure, NAS systems and OP-IP/Layer 7 network problems within a NAS enterprise operations center.

•Develop, maintain, and applied new methods to identify and analyze Information Assurance (IA) vulnerabilities in USAOTC IT systems.

25B IT Specialist Help Desk Support, Camp Humphreys, South Korea Nov 2014-Nov 2015

•Subject matter expert for deployment, implementation, maintenance of govermnment LAN(Local Area Network) and WAN(Wide Area Network) technology.

•Configured, deployed, and maintained Central Processing Nodes (CPN) NIPR, SIPR, and CENTRIX along with Satellite Transmissions Terminal (STT) to provide end users with voice and data communications in both the field and daily operations environment.

•Configured VoIP phones for end users on secure and unsecure enclaves.

•Responsible for systems/access administration and security on operational systems/services

•Conduct technical analysis/evaluations of existing systems, facility/equipment adaptation feasibility, comparative cost, effectiveness of alternative methods, and compatibility/capability effectiveness studies, etc.

TECHNICAL SKILLS

Software: Microsoft Office, SharePoint, VDI(Virtual Desktop Infrastructure) RDI(Remote Desktop Infrastructure)

Operating Systems: Microsoft Windows

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