Customer Service Call Center
Resume:
Crystal Griffin
Bainbridge, GA *****
**********@*****.***
I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.
Authorized to work in the US for any employer
Work Experience
Call Center Representative
Intuition College Savings Solutions, LLC - Tallahassee, FL August 2021 to September 2023
• Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication “scripts” when handling different topics.
• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.
• Seize opportunities to upsell products when they arise. Inventory Supervisor
WIS International - Dothan, AL
August 2018 to June 2021
• Organize Financial, SKU and Fixed Asset inventories.
• Ensure each inventory meets its expected accuracy and productivity, adheres to Company Standards and is as efficient as possible.
• Ensure the team assigned is prepared for the count.
• Direct and supervise a team of Inventory Associates during an inventory event.
• Ensure employees have been assigned duties based on skill levels, training needs and customer requirements.
• Conduct quality control re-checks as necessary.
• Manage team to optimize performance. Provide communication, and coaching as required.
• Encourage innovative ideas.
• Be proactive in anticipating, and planning for the number of employees required and the staffing requirements of the inventory events.
• Promote good customer service in every interaction with the customer.
• Ensure that the customers expectations are met as agreed by WIS International. Exceed the customers expectations if possible.
• Check the customers satisfaction level at the end of the count.
• Provide continuous feedback pertaining to all events to the AM and or DM.
• Assist in assessment, selection and training of Inventory Associate. Education
Associate Degree in Business Administration
Rasmussen College - Altamonte Springs, FL
August 2022 to Present
Skills
• Customer Service Skills (10+ years)
• Housekeeping Supervisor
• Houseman
• Hospital
• Communications (10+ years)
• Machine Operator (1 year)
• Excel
• Planogram (3 years)
• Store Management Experience
• Food Preparation
• Pricing
• Merchandising
• Gardening
• Sales
• Retail Management
• Packaging
• Retail Sales
• Assistant Manager Experience
• Planograms
• Schematics
• Customer service
• Troubleshooting (2 years)
• Flexibility
• Team Work (10+ years)
• Problem-solving
• Reliability
• Active Directory
• Network Support
• Help Desk
• Customer service
• HIPAA
• Guest services
• Research
• Typing
• Sales
• Cold calling
• Construction
• Retail sales
• Planograms
• Merchandising
• Pricing
• Windows
• Network support
• Leadership
• Supervising experience
• Computer networking
• Help desk
• Front desk
Certifications and Licenses
driver's license
Contact this candidate