Crystal Griffin

Bainbridge, GA *****

ad40ns@r.postjobfree.com

+1-229-***-****

I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.

Authorized to work in the US for any employer

Work Experience

Call Center Representative

Intuition College Savings Solutions, LLC - Tallahassee, FL August 2021 to September 2023

• Manage large amounts of inbound and outbound calls in a timely manner.

• Follow communication “scripts” when handling different topics.

• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.

• Seize opportunities to upsell products when they arise. Inventory Supervisor

WIS International - Dothan, AL

August 2018 to June 2021

• Organize Financial, SKU and Fixed Asset inventories.

• Ensure each inventory meets its expected accuracy and productivity, adheres to Company Standards and is as efficient as possible.

• Ensure the team assigned is prepared for the count.

• Direct and supervise a team of Inventory Associates during an inventory event.

• Ensure employees have been assigned duties based on skill levels, training needs and customer requirements.

• Conduct quality control re-checks as necessary.

• Manage team to optimize performance. Provide communication, and coaching as required.

• Encourage innovative ideas.

• Be proactive in anticipating, and planning for the number of employees required and the staffing requirements of the inventory events.

• Promote good customer service in every interaction with the customer.

• Ensure that the customers expectations are met as agreed by WIS International. Exceed the customers expectations if possible.

• Check the customers satisfaction level at the end of the count.

• Provide continuous feedback pertaining to all events to the AM and or DM.

• Assist in assessment, selection and training of Inventory Associate. Education

Associate Degree in Business Administration

Rasmussen College - Altamonte Springs, FL

August 2022 to Present

Skills

• Customer Service Skills (10+ years)

• Housekeeping Supervisor

• Houseman

• Hospital

• Communications (10+ years)

• Machine Operator (1 year)

• Excel

• Planogram (3 years)

• Store Management Experience

• Food Preparation

• Pricing

• Merchandising

• Gardening

• Sales

• Retail Management

• Packaging

• Retail Sales

• Assistant Manager Experience

• Planograms

• Schematics

• Customer service

• Troubleshooting (2 years)

• Flexibility

• Team Work (10+ years)

• Problem-solving

• Reliability

• Active Directory

• Network Support

• Help Desk

• Customer service

• HIPAA

• Guest services

• Research

• Typing

• Sales

• Cold calling

• Construction

• Retail sales

• Planograms

• Merchandising

• Pricing

• Windows

• Network support

• Leadership

• Supervising experience

• Computer networking

• Help desk

• Front desk

Certifications and Licenses

driver's license

Contact this candidate