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Customer Service Mortgage Loan

Location:
Cedar Park, TX
Posted:
April 15, 2024

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Resume:

Christina Matheny

**** * ******** **** *** ***, Cedar Park, TX 78613 • Home: 512-***-**** • ad40ni@r.postjobfree.com Mortgage loan Underwriter focused on customer service, efficiency and achievement. Goal-oriented multitasker with the drive to succeed. Self-sufficient

Professional and mature

Superior organizational skills

Excellent work ethic

Meticulous attention to detail

Practiced at VA loan process

Complex problem solving

People-oriented

Dedicated team player

Time Management

Sr. DSCR Processor/Jr Underwriter

Park Place Finance, LLC 06/23 to Current

Managed pipeline to ensure on time closings,

Updated loan program and locks as needed

Collected and ordered all documentation on files

Submitted loan to underwriter for verification.

Closed average of 10-15 loans a month

Kept realtors and all third parties updated

Ensured all loans met with Freddie and Fannie guidelines as well as our investor guidelines

Experienced processing loans in other states.

Works closely with closing and underwriting dept.

Senior Account Coordinator

Marsh 01/23 to 6/23

Worked directly with insurance agents/companies

Provided updated documents to showcase their features Understood and learned various insurance terminology and guidelines Engaged with an average of 30 clients weekly to go over documentation needed Consistently delivered outstanding customer service Sr. Underwriter, 11/20 to 10/22

Success Mortgage Partners

Conventional, USDA and FHA underwriter

Underwriting files for several specific state programs Collect, review and analyze an applicant’s relevant history and records Determine the level of risk for insuring or lending Proficient in income calculations for self employed borrowers Offer recommendations to approve or deny an application Underwrite based off of programs and specific guidelines Evaluate Appraisals, Title Insurance and other documentation related to loan Sr. Loan Processor, 03/20 to 11/20

Austin Capital Bank/Homevantage Mortgage

Managed pipeline to ensure on time closings,

Updated loan program and locks as needed

Collected and ordered all documentation on files

Submitted loan to underwriter for verification.

Closed average of 10-15 loans a month

Kept realtors and all third parties updated

Read loan programs and guidelines to ensure I was up to date on all FHA/VA and conventional loans.

Experienced processing loans in other states.

Works closely with closing and underwriting dept.

Sr. Loan Processor/ Branch Operations Manager, 04/18 to 03/20 Success Mortgage Partners

Submitted loan applications to the underwriter for verification and recommendations. Successfully closed an average of 15-20 loans per month. Reviewed and edited loan agreements to ensure accuracy.

Worked with different insurance companies to retrieve required documentations for underwriters. Compiled database of loan applicants' credit histories, corporate financial statements and other financial information. Spoke with applicants to order appraisals, inspections and other services.

Was tasked with helping to train other employees and jump in as needed to ensure superior customer service

Kept updated on FHA and TDHCA guidelines as we did a lot of TDHCA business. Kept realtors and all third parties updated to ensure smooth closings. Had great relationships with all underwriters, closers and post closers. Transaction Coordinator, 08/17 to 03/18

Guild Mortgage - Austin Tx

Took loan applications from suspected borrowers.

Using supporting documents I calculated income and checked credit history for approval.

Managed a pipeline of an average of 40 loans a month. Verified income and assets and requested documentation. Scheduled meetings between borrower and loan officer. Compiled a database to ensure compliance regulations. Sent weekly loan status updates to borrowers, buying and listing agents. Mortgage Processor, 08/2016 to 06/2017

OneCity Mortgage – Austin Tx

Submitted loan applications to the underwriter for verification and recommendations. Successfully. Closed an average of 15-20 loans per month. Reviewed and edited loan agreements to ensure accuracy.

Did many loans in other states, with a focus on VA loans. Worked with different banks and insurance companies to retrieve required documentations for underwriters. Compiled database of loan applicants' credit histories, corporate financial statements and other financial information. Spoke with applicants when necessary to order appraisals, inspections and other services. Distribution Coordinator, 09/2015 to 09/2016

Berger Transfer and Storage – Austin TX

Redirected shipments en route in response to customer requests. Directed warehouse shipping

associates. Maximized sales by shipping on time and accurately. Trained staff on material handling

processes to reduce shipping times. Processed 60 shipments per week. Kept inventory of all warehouse

product for client. Maintained returned/broken merchandise for clients as well as ordered return trailers.

Answered high volume of incoming calls from customers as well as our client. Education

High School Diploma: 1998

Leander High School - Leander Texas



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