Lagenia Rush

404-***-**** (cell)

770-***-**** (home) ad40m7@r.postjobfree.com

Objective

I am seeking a position as an Customer Service/Administrative Assistant to utilize my extensive knowledge of computers, strong communication skills, organizational abilities, and experience in administration office automation.

TTEC Customer Service Representative (AT-HOME REMOTE) Jan 2021-Present

Answer incoming communication from customers

Conduct research to provide answers for customers to resolve their issues

Centers for Disease Control and Prevention Atlanta, Georgia Jan 2016 to 2020

•Maintain filing system for the branch to include time, updating data in People Processing. In processing new hires (FTE and Contractors)

•Process and provide assistance for domestic travel. Arrange hotel accommodations and car rentals using the Concur system and Omega Travel. Finalize travel vouchers and maintain accurate files on all travelers. Manage all workflow and monitor all travel process in a timely manner

•Submit and monitor all training orders.

•Plan and organize meetings for conferences.

•Provide supplies and oversee maintenance for office equipment.

•Point of Contact for all housekeeping office affairs.

•Receive and manage office calls, emails, visitors and correspondence.

•Support a staff of 35 FTE and 33 Contractors.

•Communicates information to Senior IT Project Manager and Supervisory IT Specialist for effective evaluation of branch program operations.

Rush2Rush Shuttle Transportation Decatur, Georgia Sept 2011 to Aug 2014 Administrative Assistant

•Maintained filing system for all documented pick-ups for employer, all personnel actions for conducting new hire interviews for drivers.

•Point of Contact for scheduling contracts for new business clients.

•Receive and manage office calls, emails, visitors, and correspondence.

•Respond to a variety of substantive requests for budget, contracts, and statistical information.

•Plan and organize meetings and training.

Centers for Disease Control and Prevention Atlanta, Georgia Nov 2007 to Sept 2011 Administrative Support Assistant

• Maintained filing systems for the branch to include time and attendance, reports on telework, all personnel actions, awards for FTE and in/out processing of employees (FTE and Contractors)

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•Process and provide assistance for domestic travel as well as international travel arrangements for employees. Arrange hotel accommodations for group conferences to include car rental using Omega Travel. Set up new travelers with profile thru the GOV Trip system and SPU Travel unit. Prepare Foreign Travel Notification and ensured all travel complied with Federal Travel Regulations. Process and complete travel orders. Finalize travel vouchers and maintain accurate files on all travelers. Manage all workflow and monitor all travel process in a timely manner

•Assists the Deputy Branch Chief with tracking the Branch’s intramural and extramural budgets.

•Provide orientation and process newly FTE and Contractors with key request, telephone and computer set up. Scheduled and set-up interviews for potential employees. Meet and greet visitors.

•Reviewed for accuracy and completeness of all Administrative document/correspondence for office staff. Communicate both orally and in writing with all staff. Takes direction from Branch Deputy Chief to improve quality systems and supporting documents. Communicates information to Deputy Branch Chief for effective evaluation of branch program operations.

Veterans Administration Atlanta, Georgia July 1989 to Jan 2006 Program Support Assistant

•Maintained filing systems for the office to include file correspondence, time and attendance sheets, all personnel actions (SF 52), awards for FTE’s.

•Submitted, reviewed, and processed travel orders, travel voucher. Responsible for analyzing data which consist of gathering information compiling data evaluating, summarizing, and graphing results to determine the satisfaction of services in areas such as personnel, travel, budget, and procurement to be presented to Senior Management.

•Trained office and field employees on new travel input program. (Zegato) Office was the test pilot for the new travel program.

•Provided orientation to newly arrived employees. Telephone requests, voicemail request, key requests, VISA Card set-up, direct deposit VISA (travel); and business card requests.

•Filed electronic mail and/or hard copy in a suspense file or permanent file; opens, edits, sends, receives, and forwards email for office personnel; answer telephone calls and forwards to appropriate personnel.

•Scheduled interviews for potential employees. Meet and greet visitors.

•Reviewed for accuracy and completeness of all Administrative document/correspondence for office staff.

•Back-up appraisal reviews submissions for office and field employees.

•Back-up to submit Purchase Orders (P.O.) and forward to Purchasing Agent for processing.

•Back-up to turn in all excess equipment to Real Property.

•Back up support assistant to Computer Specialist, Budget Officer.

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Records Specialist, U.S. Army April 1979 to May 1989

•Maintain all service records for enlisted and officers.

•Prepared and Updated soldiers Record of Emergency Form.

•File documents in Soldier Jacket either by chronologically or numerically order.

•Prepared and processed Soldier Record for in/outprocessing.

•Prepared and processed awards by screening data in order to determine eligibility.

•Prepared and processed personnel evaluations for accuracy and determine eligibility.

REFERENCES UPON REQUEST

EDUCATION

•Georgia MLS - 2007

•St Leo College - 1980

•Basic Training/Advance Individual Training, Fort Jackson, SC -1978

•Jackson State – 1977

•Calloway High School, Jackson, MS – 1977

TRAINING

TDY Federal Travel Regulation 2001-2005

PCS Federal Travel Regulation 2001-2005

Microsoft Office 2001, Excel 2001, PowerPoint 2001

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