SY SARATALAHI YEKEEN

Calgary, AB T*R*X*

ad40kw@r.postjobfree.com / 368-***-****

SUMMARY

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues.

Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions.

Confident communicator recognized for consistently receiving excellent customer feedback. Analytical professional with

technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and

drive to overcome. Works great alone or with others and consistently exceeds expectations. Organized and motivated

employee eager to apply time management and organizational skills in various environments. Seeking entry-level

opportunities to expand skills while facilitating company growth.

SKILLS

Community Resource Expertise Detail Oriented

Resource Utilization Analytical Thinking

Accurate Recordkeeping Client Relations

Program Follow-Up and Assessment Conflict Resolution

Telephone Communication Adaptive Team Player

EXPERIENCE

Student Service Coordinator Volunteer / University of Calgary, Residence Services - Calgary, AB

09/2023 - Current

Answered student, family and visitor questions with friendly and knowledgeable support.

Conducted outreach initiatives to promote student success and engagement.

Evaluated existing programs and proposed new strategies for improvement.

Analyzed data from surveys or assessments related to student needs.

Organized student events such as orientations, social activities and workshops.

Customer Service Representative / Surface Links Nig Ent - Ibadan, Oyo State 03/2019 - 07/2023

Demonstrated excellent communication skills in resolving product and consumer complaints.

Informed customers about billing procedures, processed payments and provided payment option setup

assistance.

Collected deposits or payments and arranged for billing.

Increased customer traffic count by 25% and retail sales by 17%.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Took special orders in person and over telephone, generating additional revenue every month.

EDUCATION AND TRAINING

Bachelor of Arts: New Media Studies

University of Calgary - Calgary, AB

REFERENCES

References available upon request.

Contact this candidate