Quality Assurance Project Management
Resume:
DR. DE'QUANDRA BELTON
Oxford, GA *****
***********@*****.***
Healthcare Administration Doctoral recipient with over 20 years of experience in regulated environments heading operations and leading projects in Recruitment, Quality, Testing, Training, Patient Care and Audit preparation in hospitals, laboratories, the Plasma Industry and other healthcare settings. Highly accomplished in building and managing large teams to drive operations successfully and promote organizational strategic goals. Proven Healthcare Leader and Adjunct College Instructor (both online and Traditional Class) with a passion for teaching and helping students achieve their career goals.
Management & Leadership skills
Sales skills — Expert
Influencing and negotiating with customers
Organized and Detail-Oriented
Verbal and Written Communication
Testing Analytics
Test Scheduling
Standards and Security Compliance
Strong Problem Solver
Results and Deadline-Driven
Software Development Life Cycle
Manual Testing
Time Management and Prioritization
Decision Making
Cross-Functional Team Collaboration
Team Leadership Abilities
Project Management Skills
Quality Assurance Understanding
Resource Planning Expertise
Customer Service
Data Analysis
Project Management
Root Cause Analysis
Advocate and Voice of the Customer
Agile Best Practices
Developing Quality Standards
Software Functionality Feedback
Software Compatibility Testing
Team Collaboration
Key Performance Indicator Tracking
Team Mentoring
Compliance Testing
Decision Making
Solutions Development
Performance Reporting
Planning and Implementation
Staff Training
Inventory Management
Incidents Management
Workflow Optimization
Multi-Unit Operations Management
Process Improvement Strategies
Maintaining Compliance
Goal Setting
Financial and Cash Flow Analyses
Mergers and Acquisitions Knowledge
Budget Development and Management
Policies and Procedures Implementation
Employee Motivation
Cost Reduction and Containment
Originality and Creativity
Problem Anticipation and Resolution
Human Resources Oversight
Program Optimization
Assignment Delegation
11/2021 to 11/2022
LIFESOUTH COMMUNITY BLOOD CENTERS NATIONAL DONOR TESTING LABORATORY/NBTC Stone Mountain, GA
Donor Testing Manager
Diminished financial discrepancies by managing P&L and budgeting to improve profitability. Reduced Laboratory Budget from over 300 overtime hours biweekly to less than 25 hours per week while maintaining staffing levels.
Oversaw quality assurance and operational methodologies to support predictable and effective product and service rollout of new LIS system.
Worked with off-site teams to complete timely tests and facilitate smooth product releases. Collaborated with VP of Medical Services to conduct research, gather requirements and implement testing procedures to meet company thresholds.
Created and optimized automated testing tools for repetitive tasks. SUMMARY
SKILLS
EXPERIENCE
Determined quality assurance benchmarks and outlined testing and acceptance strategies. Provided advice to testing team on correct testing procedures and responses. Met project scope and delivery dates by planning optimal testing schedules. 12/2019 to 07/2021
MID AMERICA CLINICAL LABORATORIES
Indianapolis, IN
Hospital Laboratory Manager
Departments Included Sample Accessioning, Cancer Center, Inpatient and Outpatient Labs (Blood Banking, Microbiology, Urinalysis, Chemistry, Immunology, Hematology) and POC Testing Lead on COVID clinical trial- Convalescent Plasma Transfusion, responsible for set-up and patient safety, delivery of trial products and follow-up of patient care, and resulting and continuation follow-up with the research team.
Defined priorities, delegated tasks and planned workflow for laboratory personnel. Analyzed business performance data and forecasted business results for the hospital administrative personnel. Proposed or approved modifications to project plans. Recruited and trained new employees to meet job requirements. Maintained detailed records and completed regular reports for operations, accounting and human resources needs.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback. Delegated work to staff, setting priorities and goals. Planned and delivered training sessions to improve employee effectiveness and address areas of weakness. Planned and led team meetings to review business results and communicate new and ongoing priorities. Coordinated recruitment, paperwork and payments for laboratory staff. Interviewed prospective employees and provided input to HR on hiring decisions. Resolved customer inquiries and complaints requiring management-level escalation. Managed supply purchasing, restocking and inventory tracking as part of yearly budget. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Managed equipment, building areas and inventory to keep facility running at peak levels. 06/2017 to 09/2019
CSL PLASMA
Orlando, FL
Manager of Quality
Audit Approvals from FDA, GHA, OSHA, CLIA, PPTA and Biomedical Inspectors with no findings and remarkable comments.
Extracted and organized metrics to monitor results for internal quality reports. Initiated change management practices to create new revenue streams and increase operational efficiencies. Used quality monitoring data management systems to compile and track performance at team and individual levels.
Executed and developed methods to obtain post-production product feedback from customers. Analyzed quality assurance data to identify trends and develop and implement corrective action plans. Identified performance trends to conduct gap analysis, contributing to learning solutions and support. Contributed to business growth by confirming customer satisfaction with service and quality. Reorganized and revised standard operating procedures to streamline processes and improve communication and collaboration.
Partnered with training and operational leaders to develop strategies to enhance customer experience. Leveraged operational statistics to implement continuous improvement programs and generate substantial revenue gains.
Designed forms for documentation of testing procedures and results, identifying fields of measurement relevant to increasing production consistency.
Determined training needs of staff and organized training interventions to achieve quality standards. 08/2003 to 06/2017
AMERICAN RED CROSS CHARLOTTE NATIONAL TESTING LAB
Charlotte, NC
Lead Laboratory Technologist/ Supervisor
Maintained and calibrated lab instruments and equipment to streamline use. Examined experiment results to identify potential underlying causes for scientific findings. Identified and reported issues affecting test performance. Interpreted test results and determined need for retesting. Performed routine checks on sensitive lab equipment to achieve consistent and high-performing functionality. Applied established policies and procedures to performed assays of biological specimens. Participated in extra training and courses to refine and improve upon industry knowledge. Supplied quality control data for regulatory submissions to support corrective actions. Supervised supplies in inventory and notified supervisor of low stock levels. Reduced occurrence of lab test errors for improved reliability and to avoid need for retesting. Received specimens and reviewed for quality, labeling and accessioning, DOCTORAL DEGREE: HEALTHCARE ADMINISTRATION 01/2022 Virginia University of Lynchburg, Lynchburg, VA
MASTER OF SCIENCE: HEALTH SERVICES ADMINISTRATION 01/2014 Strayer University, Charlotte, NC
BACHELOR OF SCIENCE: BIOLOGY 01/2003
Benedict College, SC, Columbia
Willing to relocate to: Georgia - South Carolina - North Carolina Willing to relocate to: Georgia - South Carolina - North Carolina, Authorized to work in the US for any employer EDUCATION AND TRAINING
ADDITIONAL INFORMATION
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