Shanna Jones

** ********* **, *********, **, ****0, US

910-***-****

ad40hl@r.postjobfree.com

Professional Summary

Capable of safely lifting [20] pounds to aid in event planning and transportation of necessary equipment.

Adaptable with a strong background in hospitality etiquette, food preparation, and customer service.

Bartender with [20] years of experience in the restaurant industry.

[Job Title] is a multi-talented [Job Title] who is consistently rewarded for planning and operational

improvements.

Skills

Culinary arts background Customer needs assessment

Menu knowledge Problem solving

Marketing and sales experience Liquor, wine and food service

Flexibility Safety standards training

Purchasing stock Stock management

Effective multi-tasker Payment processing

Meat preparation Outgoing personality

Education

Pharmacy technician - Certificate - 2013

Robeson Community College - Lumberton, NC

Health Sciences - Some college (No degree)

University of North Carolina at Pembroke - Pembroke, NC

High School - 1999

Purnell Swett High School - Maxton, NC

graduate with honors

North Carolina scholar

Who’s who’s program?

Advanced mathematics

Beta club

Work History

Room Service Attendant - May, 2023 to September, 2023

Southeastern Regional Medical Center - Lumberton, NC

1. Made product recommendations when it was appropriate.

2. Was able to establish positive vendor relationships.

3. Special orders included cakes, holiday dishes, and party platters, which I prepared.

4. Guests with discriminating tastes benefited from my expert advice on foods and wine pairings.

5. Greeted guests with a friendly smile and offered to bring beverage orders while we discussed menu

options.

6. Made a proposal

7. Followed the proper procedures for handling tenders, tares, alcoholic beverage sales, and PLU and UPC

use.

Dietary Aide - October, 2022 to January, 2023

Glenflora - Lumberton, NC

Kept track of everything.

Trained

Carefully assessed the needs of members and aided them in achieving their personal fitness goals.

Washed, peeled, and cut a variety of fruits and vegetables to prepare for serving.

Washed, peeled, and cut a variety of fruits and vegetables to prepare for serving.

Organized and planned medical nutrition therapy for [Number] patients and residents.

Freight Handler/ deli and bakery associate - May, 2022 to November, 2022

Walmart Supercenter - Lumberton, NC

Made sure that all of the utensils, dishes, and glasses were clean and ready for use by the customers.

Closed down the kitchen and followed the closing checklist for the kitchen stations after each shift.

Provided service to store customers and wrote customer contracts and invoices for equipment rental and

tool repairs in the [Type] department.

Followed all safety procedures and protocols when using equipment and moving hazardous chemicals to

avoid mishaps and accidents.

Collected temperature readings each [Timeframe] to verify proper operation of refrigerators, freezers,

and warming lamps.

Kept track of everything.

Dietary Aide - September, 2021 to May, 2022

Culinary Services Group - Westminster, MD

Washed, peeled, and cut a variety of fruits and vegetables to prepare for serving.

Kept track of all company inventory by monitoring multiple databases.

Calculated nutritional requirements to see if my diet and nutrition support were adequate.

Organized and planned medical nutrition therapy for [Number] patients and residents.

Bartender Trainer - November, 2018 to May, 2021

Texas Steakhouse & Saloon - Lumberton, NC

Created recipes and menus using my knowledge of market demand and culinary trends.

Implemented a [Type] program and effectively managed employee errors, resulting in a [Number]%

reduction in overall waste.

Provided in-depth training to workers in food preparation and customer-facing roles to promote strong

team performance.

Developed new recipes, outlined steps, and instructed staff on how to properly prepare them.

Pharmacy Technician - October, 2017 to October, 2018

Healthkeeperz Pharmacy - Pembroke, NC

Created and updated patient profiles to include current information such as medications and insurance

information in [System].

Assisted customers with placing orders, navigating systems, and locating items in person or over the

phone to solve their problems.

Double-checked patient data and billing information in order to identify and correct erroneous bills

caused by system errors.

Dispensed medications to patients according to the pharmacist's orders.

Bartender/Server - January, 2006 to August, 2016

Texas Steakhouse & Saloon - Lumberton, NC

Wiped tables, placed trash in receptacles, and restocked napkin dispensers in the outdoor eating area

and indoor dining room.

Was frequently complimented by customers for going above and beyond my normal responsibilities.

Resolved guest and employee complaints to ensure complete customer satisfaction and workforce

effectiveness.

Referral Coordinator - May, 2005 to June, 2007

Lumberton Internal Medicine Grp - Lumberton, NC

Visitors were escorted to specific offices or meeting rooms by me.

Worked with vendors to order and maintain office supplies inventory, as well as to obtain the most cost-

effective pricing.

Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable

assistance.

Acted as the first point of contact for customers, greeting them and answering their questions.

Inbound phone calls, mail, and faxes were managed and directed appropriately by me.

Did clerical work such as typing, answering phones, and filling out forms.

Bartender/ Server/ Hostess - January, 1999 to April, 2005

Ruby Tuesday - Lumberton, NC

Double-checked guests' identification before serving alcoholic beverages.

Described menu items, special offerings, and wine pairings that were appropriate.

Seated guests at tables with courtesy, providing menus, and accurately recording drink orders.

Made sure the tables were clean and presentable with tableware, sparkling glassware, silverware, and

linens.

Kept track of patrons' alcohol consumption and took measures to prevent inappropriate behavior.

Performed opening, closing, and shift change duties with precision to keep the restaurant running

smoothly and ready to meet all customer needs.

Certifications

ServSafe

OSHA: HACCP

SafeServ certification: Food Handling

OSHA: Food Handling

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