Dormalee Alicia Sequeira

**** ** **** ** *** ***

Miami FL, 33147

786-***-****• ad40go@r.postjobfree.com

Professional summary

Accomplished customer relations and administrative professional with over five years of experience. Skill in customer care, support, and logistics.

Skills and expertise

Supervisory skills

Complain resolution.

Strong interpersonal and customer service skills

Multi-tasking

Bilingual: English/Spanish [Written and Spoken]

Airline specific software [Net Tracer, Navitaire, Go Now, Finger Check] MS Office & Word, Excel.

EDUCATION

University of the Autonomous Regions, Bluefields Nicaragua November 1999 Computer Associate.

National Polytechnic Institute Christopher Columbus, Bluefields Nicaragua

February 1999 Accounting.

National Institute Christopher Columbus, Bluefields Nicaragua

September 1994 High School.

WORK EXPERIENCE

Triangle Services HR Administrative Assistant May 2021 to Present

Interviewing and recruiting Ramp Agent and Passenger Services.

Agent for the different Airlines contracts.

Conduct background and drug screening on all potential candidates.

Performs and/or coordinates a variety of advanced administrative duties including word processing, spreadsheet and presentation, proofreading, filing, and other office administrative functions.

Gathering of employee and candidate information, verifying required documentation, processing and tracking said information.

Educate employees regarding the company’s policies.

Assist supervisors and managers with employee disciplinary matters.

Assist with background checks, DOT Request, PRIA documentations, and organizing pilot records.

Manage the full recruitment cycle, from job posting to candidate selection and onboarding.

Coordinate employee orientation sessions to ensure new hires are properly introduced to company policies and procedures.

Source candidates through various channels, including job boards, social media, and professional networks.

Triangle services Copa Airline Passenger Service agent November 2020 – May 2021

Accepting checking and tagging customer’s baggage.

Processing, and completing credit card baggage transactions.

Performing clearance and verification of documents.

Receiving flights and boarding flights.

Cayman Airways, Mia Airport Customer Service Agent November 2018 - May 2020

Accepting checking and tagging customer’s baggage.

Processing, and completing credit card baggage transactions.

Performing clearance and verification of documents.

Receiving flights and boarding flights.

Triangle Services MIA Airport Lead & Account Manager Feb 2017 -Dec2018

Assist and supervised the agents at the ticket counter.

Manage the relationship between Volaris and Triangle Services, who provides facility and aviation support.

Coordinate staff and scheduled for the coverage of the airline’s daily needs, ensuring it was in accordance with the contracted hours.

Maintained up to date training records of all passenger’s service employee.

Responsible of keeping the update template of extra hours of employees.

Answered and handled any internal personal conflicts.

Prepared the account payroll in timely manner.

Enforced the compliance of procedures to keep the best relationship with local authorities

Oversaw that every individual working in the operation performed in a way to reduce or avoid any safety risk and follow procedures.

Matrix Aviation FLL Airport Customer Service Agent October 2014 - January 2017

Accepting checking and tagging customer’s baggage, processing, and completing credit card baggage transactions, performing clearance and verification of documents, receiving flights and boarding flights.

Family Dollar Cashier August 2013-December 2014

Greet customer as they enter the store, take customer orders, do charges in the form of cash or credit cards, dispend correct change.

Recovery around the store making sure every item is in correct location.

SMS Cruises Cruise Port Agent November 2013- June 2014

Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.

Conduct a computer based electronic processing of guests.

Computerized pier check-in, airport processing, transportation, and luggage operations.

Royal Caribbean Cruise Port Agent September 2012- September2013

Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.

Conduct a computer based electronic processing of guests.

Computerized pier check-in, airport processing, transportation, and luggage operations.

Celebrity Cruise Line Hotel Administrative Assistant February 2009- August 2012

Performed general clerical duties including photocopying, faxing, mailing, and filing.

Maintained hard copy and electronic filing system.

Answered phone calls and direct calls to appropriate parties and to take messages when necessary.

Conducted research, prepared papers for weekly managers Grid meeting, take minutes of meetings, do correspondent changes, and send the final draft out to managers using excel, word or power point if necessary.

Celebrity Cruise Line Public area attendant October 2005 – February 2009

Maintained the cleanliness of public areas.

Worked with and kept lines of communication opened between all employees to provide a smooth-running operation.

Cleaned all levels of the public areas around the vessel.

Western Union cashier attendant May 2005 – October 2005

Pay and process money order transactions.

Issued receipts, refunds, credits, or change due to customers.

Answered customer’s questions and provided information on policies.

CERTIFICATIONS

Education Program "Rama as Second Language" (FADCANIC) March 2003- December 2004

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