Customer Service Representative
Resume:
Jeraldine Archuleta
Customer Service Representative with 4 years call center experience
Carson City, NV 89706
***************@*****.***
I have good customer service skills, I am a fast learner, dependable . I give 100 % to everything I do.. I work well with others and I go above and beyond to solve problems.. I have excellent phone skills and problem solving skills.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
TTEC - Remote
October 2022 to January 2023
Answer incoming calls from members inquiring about their health insurance benefits. Assist member's with setting up their online account, reset passwords, explain their benefits go over what is covered and what is not, explain deductible and out of pocket expense, Help members locate Doctors, take complaints Customer Service Representative
VXI Global Solutions - Remote
July 2022 to August 2022
Work from home as a Collector/Customer service rep doing collections for AT&T answer incoming calls from customer's with past due balances. collect and process payments set up payment arrangements. Answer questions relating to the AT&T cell phone charges and plans. Stay at Home Grandparent
Carson City, NV
January 2012 to July 2021
I was fortunate enough to be able to stay home and care for my 8 grandchildren. They are all grown-up enough that they no longer need me to care for them. I am now looking forward to getting back to work. Retail Sales/ Cashier
Kolh's - Carson City, NV
August 2010 to January 2012
ring up merchandise process returns assist customer maintain a clean working area balance vault and cash registers
Unemployment Claims Representative
State of Nevada Unemployment Department - Carson City, NV November 2003 to May 2007
Works at a call center answering incoming calls. Processing unemployment claims. Answer unemployment eligibility questions. research and resolve discrepancies. Open daily mail.
Resolve issues pertaining to unemployment claims. determine monetary eligibility. Adjudicate claims to determine eligibility based on Nevada State laws Repossession Sales/ Collector
Harley Davidson Financial Services - Carson City, NV August 1998 to October 2003
Mail correspondence to customer's that have had their units repossessed according to state laws. Negotiate payment arrangements in order to redeem unit. Work closely with repossession agents, auction house, and transportation vendors.
Locate delinquent customers via employers, government records, and other methods. Receive payments and post to accounts
Always made top bonus.
Section 8 Eligibility Specialist
NEVADA RURAL HOUSING AUTHORITY - Carson City, NV
May 1995 to August 1998
Meet with clients, set up files, collect data, determine clients monthly portion of rent. research accusations of fraud, do inspection. monthly recertification's, maintain waiting list. Run monthly reports. Maintain good relationships with landlords.
Education
Bachelor of Science in Human Services
University of Phoenix - Phoenix, AZ
February 2012
Skills
• Customer service Call center Problem solving
Good verbal and written Reliable
Collections
communication
• Microsoft Outlook
• Call Center
• Collections
• Accounts receivable
• Microsoft Office
• Retail Sales
• Negotiation
• Cashiering
• Account Reconciliation
• General Ledger Reconciliation
• General Ledger Accounting
• Bank Reconciliation
• Section 8
• Case management
• Customer support
• Journal Entries
• Customer service
• Accounts receivable
• Negotiation
• Retail sales
• Accounting
• General ledger accounting
• Windows
• Balance sheet reconciliation
• General ledger reconciliation
• Cash register
• Section 8
• Data collection
• Research
• Account reconciliation
• Microsoft Excel
• Merchandising
• Planograms
• Computer literacy
• Computer skills
• Grocery store
• Communication skills
• Cash handling
• Sales
• Analysis skills
• Microsoft Word
• Microsoft Outlook
• Microsoft Office
Assessments
Call center customer service — Proficient
June 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer focus & orientation — Proficient
May 2021
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Proficient January 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Verbal communication — Proficient
January 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer service — Proficient
June 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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