Lisa Evans Thurston, CSM

678-***-**** ad40f1@r.postjobfree.com

Information Security Program Manager

Certified ScrumMaster® with over two decades of experience, excelling in leading complex Information Security and infrastructure projects. My expertise encompasses a broad range of capabilities from Identity and Access Management to Agile project delivery. I am recognized for my strategic approach to problem-solving, ability to manage cross-functional teams, and my commitment to driving projects to completion within budget and on schedule. With a strong background in vendor and stakeholder management, financial oversight, and risk mitigation, I am adept at enhancing operational efficiency and fostering the success of both technical and business initiatives.

Key Capabilities:

Identity and Access Management (IAM)

Privileged Access Management (PAM)

Agile Certified ScrumMaster® (CSM)

AWS Cloud Practitioner

Remote team management

Stakeholder management and reporting

Financial and risk management

Vendor and quality management

Scope control

Microsoft Project, Micro Focus PPM, Clarity, VersionOne

Thurston Business Services, Atlanta, GA 2023 – Present

Seasoned Project and Program Management Professional

Adeptly navigating diverse project landscapes to drive operational efficiency and business success. Specialize in strategic planning, execution, and user adoption for both technical and non-technical initiatives.

Key Capabilities:

Capture challenges, develop action plans, and implement effective, impactful solutions

Software implementation planning and deployment

Organizational change management to promote user adoption

Process enhancement and streamlining

Improved efficiency through task prioritization and tracking

Delta Air Lines, Atlanta, GA 2017-2023

Contract

Information Security Program Manager

Privileged Access Management (PAM), Identity and Access Management (IAM)

Privileged Access Management (PAM) Program Manager and Scrum Master, successfully migrated CyberArk PAM from on-premises to AWS cloud

Implemented and delivered a $15M multi-year program, reducing enterprise risk by deploying the on-premises CyberArk Privileged Credential Management system, including governance, discovery, and protection/monitoring of privileged credentials

Expanded the Privileged Access Management system to include management of privileged credentials for network, security devices, databases, and workstation administrative accounts

Implemented CyberArk Application Access Management (AAM) for target applications, eliminating risk by removing hard-coded application secrets

Managed vendor relationships from RFI to post-implementation support, building strong partnerships

Oversight of budget development, alignment, and tracking; led cross-functional, remote/offshore teams

Senior Project Manager – Infrastructure and Reliability

Data Center Disaster Recovery (DCDR) Operational Readiness

Managed a portfolio of projects, delivering updated operational support documentation and toll gating for migrations to the new data center, ensuring operational readiness for application teams

Produced and provided executive-level reporting and operational status tracking for IT Infrastructure and Reliability operations

Led a team of 10 Project Managers, Business Analysts, and Technical Writers

First Data Corporation, Atlanta, GA 2014 – 2017

Senior Infrastructure Program and Project Manager; PMO Practice Lead

Led 35+ member matrixed teams with $4M+ budget, mentoring and guiding portfolio, program, and project management teams on processes, procedures, tools, and techniques

Delivered financial oversight and facilitated cross-division PMO Leadership Alliance and PM Exchange, fostering collaboration, information sharing, and reducing duplication of effort

Led facility migration projects, relocating 500+ users, networks, circuits, telephony, and Disaster Recovery environment to new facilities on aggressive timelines

Initiated PMO framework and methodology to align the Division's project management practices

Updated, expanded, and facilitated the portfolio project review process to ensure consistent, on-time, on-budget, and in-scope project delivery

Implemented communications best practices, health check, and toll gate project processes

Fiserv, Inc., Atlanta, GA 2012 – 2014

Senior Infrastructure Project and Program Manager

Spearheaded concurrent infrastructure projects and programs, leading U.S. and off-shore matrixed teams in the build-out of Production, High Availability, and Disaster Recovery environments, including iSeries and distributed platforms, Mimix data replication, and data center and environment migrations

Accountable for resource allocations, budgets, and all aspects of project management and project lifecycles

Implemented $2M+ line of business and client initiatives, managing internal and external clients

Created effort-driven project schedules, identified and monitored overall project timelines, milestones, tasks, resources, dependencies, and critical paths

SunTrust Bank, Atlanta, GA 2011 – 2012

Infrastructure Project Manager

Oversaw technology-based initiatives, including the development of detailed project plans, status reports, stakeholder communications, risk assessments, and mitigation

Managed vendor engagements to analyze fraud data, identify trends, and decrease credit card fraud

Provided stakeholder communication and implemented the Clearwell Identification and Collection Module, enabling the legal team to identify and collect data across the enterprise

Delta Air Lines, Atlanta, GA 1997 – 2011

Project Manager, Enterprise Project Management Office

Served as the Enterprise PMO Portfolio Representative to the Operations Portfolio, overseeing client relationships and liaising between business and technical teams

Oversaw domestic and off-shore vendor teams to implement enterprise-wide server hardware replacements, accountable for budgets up to $750,000

Introduced password self-service and automated account de-provisioning by implementing the Identity Management (IDM) system

Integrated two-factor authentication security infrastructure into the enterprise, utilized by remote employees and vendors

Directed web-filtering vendor solution implementation, managing infrastructure, software installation, and customer rollout

Co-authored equipment disposition process resulting in cost savings by repurposing and donating hardware

Education and Credentials

Bachelor of Science, Computer Science, Georgia Southern University, Statesboro, GA

Certified Scrum Master®

AWS Cloud Practitioner course completion

PROFESSIONAL EXPERIENCE

Contact this candidate