Human Resources Generalist

ILENE KOLLER

Apopka, FL ***** 407-***-**** ***********@*****.***

SUMMARY

High energy professional seeking a Human Resources Generalist position in the Business Field where my knowledge, skills, and abilities of Business, HR, Administration, Operations, Medical, Project Management, Technology, and Driving Revenue will be used. I have a proven history of over 15 years of successful employment with advanced verbal and written skills. Flexible and versatile able to remain calm under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Advanced computer skills with Microsoft Office, Peoplesoft, UltiPro, PlanSource, Lawson, Kronos Paycor, Ceridian-Dayforce, ADP WFN, Ascentis, and HireRight.

SKILLS

Business Acumen

Strategic Planning

Succession Planning

Compensation/ 401K

Performance Management

Cross Cultural Agility

Organizational Change

Employee Relations

Benefits Administration

Policy & Procedures

Reporting / Analytics

FMLA / ADA Leaves

EEO / ADA/ OSHA / WC

Retention Strategies

Training & Development

Employee Engagement

Employment Law/Compliance

Situational Awareness

Detailed Oriented

Program Management

Advanced Communication

EDUCATION: Rollins College: Masters of Human Resources / Bachelors Organizational Behavior

CERTIFICATIONS: Current PHR & SHRM-CP

PROFESSIONAL EXPERIENCE

Human Resources Representative 2021 - 2023 Boys and Girls Clubs of Central Florida ● Orlando, FL

Leader who determined HR organizational strategies for a $43.4m nonprofit organization by partnering with a C-Suite team of 6 members and 50 Board of Directors

Provided HR expertise which led and drove the strategic annual goals for 42 Clubs which served 11k Club Members in 6 counties, 560 employees, and built HR department with 3 unseasoned HR Generalists

Initiated a new pay for performance for the 2021 & 2022 Performance Evaluations; oversaw

weekly recruiting and the staff development of 5 new Service Directors for hiring & Positive Performance Management

Revamped the 56-page Employee Handbook, a brand-new Code of Conduct, and policies & procedures

Negotiated benefit plans with Broker for two years; Saved the organization $500k in 2023 for open enrollment along with chose benefits fitting to our Staff’s needs for retention and future recruitment

Led out on the completion of 7 year-end audit reports for local, state, and federal grants for two years

Responsible as the 401K Fiduciary for a $15m retirement plan; supervised 6 annual 401k audits, two required 5500’s annual mailings, one restatement of the 401K plan, and the yearly legally required 401k notifications to over 300 current/termed Staff Members

Ensured BGCCF was in compliance with no lawsuits in a FLSA investigation; ensured HR Staff were up to date with all employment laws.

Managed in 2021 – 2023 over 55 new WC cases, 45 unemployment claims, 26 FMLA cases, 5 ADA Leaves and guaranteed HIPPA protocols at each touch point

PROFESSIONAL EXPERIENCE (Continued)

Human Resources Manager 2019 to 2020

HealthFund Solutions, LLC ● Orlando, FL Position Outsourced - Covid

Administered the set up a new HR Department from scratch for a 3-year-old company with 150 employees; managed the recruiting, interviewing, onboarding, and NEO for 35 positions

Negotiated benefits, approved payroll bi-weekly, and managed the auditing process

Wrote an Employee Handbook from scratch, all Policies & Procedures, and implemented a drug screening process

HR & Business Consultant 2012 to 2017

Self Employed / Temp ● Orlando, FL

Conducted all aspects of HR as a Human Resources Manager of one for a non-profit company

Streamlined benefits as a Benefits Administrator for a PEO in the Villages with over 7k employees using Plan Source and partnered with the payroll department

Delivered benefits as Benefits Specialist for a restaurant focusing on reporting using Ulti-Pro

Managed processes as an Executive Assistant / Office Manager for a start-up in Orlando. Delivered on-boarding, reported to the VP of HR, supported CEO and multiple VPs

Contract employee as a national Recruiter for MDS Coordinator positions for 2012 the largest nursing home chain in Florida; the MDS position is the vital money-making position at each location

Wrote over 250 Professional Resumes for Clients through Thumbtack

HR Implementation Consultant 2010 to 2012

Automatic Data Processing TotalSource, Inc. ADP ● Maitland, FL

Account Manager for over 15 monthly clients using ADP software for running payroll and benefits

Reviewed payroll files for minimum wage, appropriate worked in / lived in state tax withholding, applied all garnishments, and met all legal compliance for local, state, and federal laws

Trained each client's HR contact on how to use ADP software

Received positives reviews on implementation process; awarded an iPad for onboarding the most employees at year end

Human Resources Generalist 2007 to 2010

Florida Hospital / Florida Physicians Medical Group ● Maitland, FL

Streamlined the new hire onboarding process with successful transition to HR Coordinator

Hired and recruited weekly Directors, Physicians, Physician Assistants, and non-exempt employees

Directed Employee Relations, Workers Compensation, and unemployment concerns

Audited 1400 active employee files for TB compliance, entered into a data base, and pulled data on monthly bases for all medical offices

Demonstrated ability to research, interpret, and advise on FLSA, FMLA, ADA, Title VII, ADA, workers compensation, and INS guidelines

Received “Role Model of Excellence Award”/ given to 10% of 18,000 employees

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