Dawn M. Kloman

ad40d7@r.postjobfree.com

*** *. ****** **.

Watertown, WI 53098

920-***-****

Career Objective

Seeking a position which will allow me to utilize my existing skills and enable me to acquire new skills and abilities to further my career.

Skills

Hardworking, incredibly positive, upbeat person. Excellent customer service skills and love working with people. Knowledge of working with Microsoft Word and excel. Numerous years of experience in data entry, working with confidential information and working in Customer Service. Works great alone or in team setting, diligent in getting the job done. Ability to multi-task, detail oriented, honest, have excellent interpersonal skills, office etiquette and phone manners. Extremely motivated and self-reliant and eager to learn.

Education

Marian University

Bachelor of Business Administration in Human Resource /General Management

Experience

Wex Inc

December 2022-December 2023 Customer Ser vice Specialist- Answer phones and assist with all questions from the participant. Look into anything that the participant feels is not right with their account. Research all information they give to try and find the answer to the questions they have. Fill out cases if unable to come up with answer right then.

Concentrix

December 2021- Advisor II-Sales with Optum RX, United Health Group. Automatic, scripted call system to convert members from retail pharmacies to Mail Order of 3 month supply on their medications.

Advisor II-Technical Support with Coinbase. Answered call and helped customer with any problems they were having or routed call to correct department. Campaign ended and was transferred to Sales for Optum RX.

Glory Global Services-Watertown, WI

August 2021 to November 2021

Job position was Material Planner. I answered and sent emails from and to technicians and entered in their requests for parts they needed for the jobs they were on. Primarily worked in Outlook and Metrix.

Nestle Purina Petcare - Jefferson, WI

June 2017 to February 2021

Worked in the Warehouse Office as a Clerk. Checked drivers in and out. Processed orders, accepted deliveries, and kept accurate records of product on the warehouse floor. Printed schedule and fulfilled orders for the next day while keeping numbers accurate in computer and on paperwork for the following shift.

1998-2017 Target Distribution Center (Sat, Sun, Mon Shift)

Warehousing Dept. - Team environment with the ability to work independently. Fast paced, ability to multitask, works well under stressful situations. Safely and efficiently handle and move merchandise using power equipment. Maintain carton count accuracy in the warehouse.

Shipping department - boxes were delivered to trailers by a conveyor system and loaded into trailers by hand. There is also non-conveyable product that is scanned to each store and stacked on a pallet that will be put in the trailer when full.

Inbound or Receiving department. Hand unloaded trailers. If product was a non-pallet load it would be unloaded box by box in Art. If product was a pallet load it was unloaded on the dock one pallet at a time. The count verified, place the box or boxes on pallets or carts to be put away in a designated area in the warehouse.

Back-up Packet Office Clerical- Run daily reports for operations. Coordinate trailer moves with Inbound Group leaders and yard. Tend to Live drivers when they arrive and depart. Perform data entry and freight balancing of all work orders. Scanning, copying, and mailing of all bills. Answer phone. Interact with teammates.

1995-1998 Hidde Chiropractic

Office Manager- Performed clerical duties, such as word processing, data entry, answering phone, schedule patients, file insurance claims, Accounts Receivable, Accounts Payable and payroll. Welcoming patients and handled confidential information with professionalism.

1993-1995 Speedway Gas Station

Assistant Manager- assist in hiring employees, employee scheduling, Responsible for bank deposits of thousands of dollars, credit card transactions and customer service. Ordered and received inventory orders distributed them to the proper area.

1990-1993 Loeb Industries

Secretary-answer phone, Accounts Receivable and Accounts Payable, data entry, assist in payroll, dispatch.

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