Darren Tyau

Palmdale, California *****

323-***-****

ad40cm@r.postjobfree.com

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills

Inbound and Outbound Calling

Scheduling

Product Knowledge

Complaint Resolution

Materials Transport

Problem Resolution

Critical Thinking

Coordination

In-Store Support

Customer Service

Order Processing

Store Maintenance

Order Fulfillment

Team Development

Product Sales

Retail Sales Customer Service

Experience

June 2020 - November 2021

Kings Hawaiian - Torrance, CA

Customer Service Representative

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Maintained detailed records of customer interactions, transactions and comments for future reference.

Identified areas of improvement in customer service processes and suggested changes accordingly.

Developed strong relationships with customers by providing personalized assistance and support.

Tracked orders from start to finish to ensure timely delivery of goods or services.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Education and Training

University of Antelope Valley Lancaster, CA

Some College (No Degree) EMT

Languages

English

Professional

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