Akhil Kumar Garg Mobile: 267-***-****

Email: ad40cl@r.postjobfree.com Linkedin: www.linkedin.com/in/akhil-kumar-garg

Profile Summary:

Seasoned IT professional with solution-oriented leadership, project management, business analysis, and application development/support skills for web application projects with a disciplined and thorough approach to gathering and understanding requirements, breaking down specifications, and working alongside different departments to develop high-quality products in a highly competitive and dynamic environment. Prepared to bring 16+ years of experience in the field to a challenging new role to learn more with a growth perspective.

Skills:

Project Management, Business Analysis, Product Management, Application Development & Support

* Multiple Projects Management * Agile Methodologies and Backlog Management

* Requirements Elicitation, Story Oversight * Risk Analysis and Management

* Quality Assurance, SIT, and UAT Testing * SDLC and IT documentation

* Presentations and Demonstrations * Business Learning, Business Training

* Change, Problem and Incident Management * Stakeholder Negotiation and Conflict Resolution

Certifications:

* PMP (Project Management Professional) - Jul 2023. * Jira Project Management - Jan 2023

* CSPO (Certified Scrum Product Owner) - Dec 2022. * AWS Certified Cloud Practitioner - Aug 2022.

* Jira Fundamentals - Dec 2022. * Confluence Fundamentals - Dec 2022.

* IMPACT (Individual Contributor to Manager Program: Adapt, Capitalize, and Transform) - Oct 2021.

* Global Business Skills training - 2020. (HCL internal). * J2EE Certification in 2007.

* Conflict and Project Management training - 2018. (HCL internal).

Environment and Tools/Technologies used:

AWS: EC2, S3, Auto Scaling, Cloud Watch, SNS, Cloud Formation, EBS, EFS, ELB, SQS, RDS, Lambda

Operating Systems: Windows 95/98 /NT/XP/Vista, RHEL

Web Technologies: C, C++, Visual Basic, HTML, CSS, Angualr.js, Node.js, Java, Open JDK, AWS Cloud

Database: Oracle 9i, 10g, 11g, 12c, 19c, SQL, PL/SQL, RDS, SQL Developer, Toad, SQL Navigator

Data Modeling: Erwin, Microsoft Visio, draw.io

ETL & EDC: Informatica, Cognos, Inform, eCRF

Business Intelligence Technologies: Business Object XI, Crystal Report XI, Tableau, Power BI, Cognos

Linux: Centos, AWS Linux AMI, Shell Scripts, Putty

Life Science Products: LSH, Converge Health, Atlas (OHDSI), Inform 4.6 and Inform 6.1

Testing Tools: Zephyr, Micro Focus ALM, Quality center

Project/Content Management: ServiceNow (SNOW), JIRA, Confluence, Remedy, Mercury, MS Project, MS Office Suite

Documentation Tools: Digital SDLC, MEDS (Merck Electronic Documentum System), Documentum, MIDAS

Framework/Methodology: Agile, Kanban, Waterfall, Hybrid, Iterative

Other Application Tools: JReview, AERECON, SMART, CTS-DM, CTS-TS, SDSS, ARTT, Pinnacle21, ISG, OMDB, Central Designer, SVN, PM Smart

Work Experience :

Company Name & Location: LTIMindtree Ltd., NJ: Jul 2023 - Present

Client: Citigroup Inc, DE (NYSE: C, https://www.citi.com/)

Description: Citigroup is the third largest banking institution in the United States by assets. Citi is one of the world's leading international banks who develops new ways to make global banking easier.

Project: ServiceNow SaaS upgrade and company level integration

Description: ServiceNow is a cloud based SaaS (Software as a service) exterprise solution. This model involves setting up systems to define, manage, automate and structure services.

Role: Sr. Specialist, ServiceNow, ITIL Change Management/Senior Business Analyst/ Change Manager

Environment & Tools: ServiceNow, Jira, MS Office, Zephyr, Share-point

Responsibilities:

●As an ITIL Change Process Owner, manage the Change Process in alignment with the company’s requirements.

●Managing the user stories and testing all the new requirements to validate the stories.

●Worked extensively with test managers, SIT, and UAT Testers and coordinated the deployment process.

●Creating and managing the User Test Scripts for the new SNOW environment.

●Project management artifacts, presentations, project plans, and project reports along with the changing demands.

●Working with a team of 5 Business Analysts, 16 Change Coordinators and 34 UAT testers.

Company Name & Location: HCL America Inc., PA, and HCL Technologies Ltd, India: Mar 2007 – Jul 2023

Client: Merck & Co Inc. (NYSE: MRK, http://www.merck.com/)

Description: Merck & Co., Inc., d.b.a. Merck Sharp & Dohme, MSD outside the United States and Canada, is an American pharmaceutical company and one of the largest pharmaceutical companies in the world.

Project 1: Jreview Upgrade (Application Upgrades and AWS Cloud Migration); during 2013 – 2015 and 2019 – 2023

Description: JReview is a reporting tool to access and review and statistically analyze data using the SAS datasets. It also provides the mechanism to generate different types of reports and graphs.

Role: Project Manager/ Senior Business Analyst/ Change Manager

Environment & Tools: AWS Cloud, Shell Scripting, ServiceNow, PL/SQL, Open JDK, ALM, Confluence, Jira, MS Office, draw.io

Responsibilities:

●Execute proof of concept implementations to validate product feasibility in the AWS cloud environment.

●Project management artifacts, presentations, project plans, and project reports along with the changing demands.

●Defined project scope, meeting with the business customer to foresee the risk with proactive risk mitigation plans.

●Scrum Product Manager/Owner’s responsibilities for maintaining Product Backlog in the Agile environment and meetings with stakeholders for Product Backlog Refinement.

●Worked extensively with test managers, SIT, and UAT Testers and coordinated the deployment process.

●Managed a team of 8-10 members.

Project 2: CDR (Clinical Data Repository) Application Enrichment Upgrades; during 2018 – 2020 and 2022 – 2023

Description: CDR is a data repository which supports near real-time data loading and processing and provides data to other applications to improve productivity and reduce cycle time for all stages.

Role: Project Manager/ Senior Business Analyst/ Change Manager

Environment & Tools: Java, Oracle DB, PL/SQL, ALM, Confluence, Jira, MS Office, draw.io, digital SDLC, MEDS, ServiceNow

Responsibilities:

●Updated CDR business process flow and CDR framework based on business requirements. Performed JAD (Joint Application Development) sessions with multi-functional business teams.

●Conducted project meetings for requirements management and administer user stories in Agile (and Waterfall).

●Worked extensively with test managers and coordinated the deployment process along with UAT support.

●Created SDLC documents like Quality Assurance Plan, Business Use SOP, Business training, and Job Aid Documents.

●Involved in Incident, Change, Problem management, and Production Support deployment phases.

●Managed 6-8 resources to meet service level objectives and overall performance expectations effectively.

Project 3: SDTM Data Standard System (SDSS) (Application Upgrade and Data Migration) from 2020 - 2023

Description: The SDSS system is used to manage industry, company and transformation standards and generates various reports to support business processes. It also provides transformation programs in SAS and also manages transformation workflows.

Role: Project Manager/Senior Business Analyst/ Change Manager

Environment & Tools: Could AWS (SaaS), ALM, Confluence, Jira, MS Office, draw.io, digital SDLC, MEDS, ServiceNow

Responsibilities:

●Collaborated with business stakeholders to ensure thoroughly captured technical and functional requirements.

●Developed efficient business technical, functional, and system requirements (BRD, FRD & SRS), DMP, DMSR, and other SDLC documents using Agile/Waterfall (Hybrid) SDLC methodology.

●Assisted in performing System Validation, End-to-End, User Acceptance and Migration Verification Testing.

●Developed project plan, prioritized project tasks, and provided status updates on project progress to management.

●Managed Change control, Problem, and Incident management activities for the Data Migration tasks.

●Conducted Business Learning and Business Training activities and lessons learned for the Clinical Business users.

Project 4: Adverse Event Reconciliation between EDC and Safety (AERECON) from 2014 - 2019

Description: AE Reconciliation Report facilitates reconciliation of critical serious adverse experience (SAE) data defined in the Adverse Experience Reporting during study closing activities in preparation for frozen file.

Role: Project Lead/ Business Analyst/ Change Coordinator

Environment & Tools: Cognos, PL/SQL, Shell Scripting, ALM, Remedy, MS Office, MS Visio, MIDAS

Responsibilities:

●Worked with Clinical Safety Scientists to provide individual Case Safety Reports (CRFs) for various Merck protocols.

●Developed flow diagrams and Mockups using MS Visio for creating and maintaining data mapping documents.

●Worked with the architecture team on an enterprise basis to ensure successful design, development and gathered requirements, and documented the proposed processes to the existing system.

●Worked with the Data Scientist team to resolve data engineering issues to ingest a large amount of data.

●Lead team of 6-8 resources to optimize software and data quality of vendor data.

Project 5: GIMAS (Global Imaging Management & Archive System) Application Upgrade/Support from 2012 – 2018

Description: Used for data storage and recovery for imaging data used to re-create or support laboratory experiments.

Role: Project Lead/ Business Analyst/ Change Coordinator

Environment & Tools: Unix, Linux, Windows, PL/SQL, Shell Scripting, Remedy, Mercury, Documentum, MS Office

Responsibilities:

●Define project deliverables and monitor the status of tasks to maintain the project schedule.

●Resolve issues related to job uploads and data/image mismatch or irregularities between the sub-systems.

●Monitored Linux servers for Project uploads and new sync jobs and found resolutions for server issues.

●Managed the Changes and the SDLC – ITSM documentation/activities.

Project 6: ClinPharm and CTS (Clinical Trial Suite) Application Upgrade, Support, and Retirement from 2009 – 2019

Description: CTS reduced the cycle time of clinical trials and regulatory (FDA) submissions to improve the accuracy and efficiency of processing clinical trial data in several Oracle database instances.

Role: Project Support Lead/ Subject Matter Expert/ Change Coordinator

Environment & Tools: Java, PL/SQL, Shell Scripting, Remedy, MS Office, MS Visio, Documentum, CTS-DM, CTS-TS, CTS-SMART

Responsibilities:

●Worked with the Business SMEs to implement the freeze and ISOS of CTS trials for analysis and approval by the FDA.

●Managed, and developed the EDC (Electronic Data Capture) and CRF (Case Report Forms, paper/online) for business.

●Project Coordination activities; provided technical inputs to the team of 6 resources, service delivery as per quality standards, business user interaction, and onsite-offshore coordination.

●Managed the Retirement, Archival of the Database, and Migration to the subsequent CDR application.

Company Name & Location: HCL Technologies Ltd., India: Mar 2007 – Sep-2009

Project: Sprint Telecom – Application Support

Description: Different frequency Internet orders for Sprint Telecom.

Role: Support Lead

Environment & Tools: Order Billing System, Dos, Unix, MS Office

Responsibilities:

●Support Lead, Online Billing Support. Onsite offshore Coordination.

●Resolve customer/company queries with the issues for their Internet frequency.

●Keying the orders for different frequencies, 250 Kb, 516 Kb, 1 Gb, and 2 Gb Order Processing.

Company Name & Location: Sunshine Convent (Sr. Sec.) School, Dadri, U.P.: Aug 2006 – Feb-2007

Description: Computer Science and Technology Mentor for Senior Students

Role: Computer Science P.G.T.(HOD)

●Computer Science Mentor for Senior Students, teaching computer science technology and creating Computer science projects using C, C++, and Visual Basic.

●Looking after academic progress, book selection, course completion, and escalation of the teachers/students.

●Making the timetable and managing examination work and emphasis to grow the strength of the School.

●Maintaining School Decorum & Discipline, directing the class activities.

Education:

* Master of Computer Application (M.C.A.), Kurukshetra University, India – 2005.

* M.Sc.(Computer Science), Maharishi Dayanand University, India – 2003.

Personal Profile: Married, Male person with Creative Acumen and an Ambivert nature.

Father’s Name: Late Mr. Surendra Kumar Garg.

Nationality: Indian.

Date of Birth: 15 July 1978.

USA Visa: H1-B Valid till Jun-2026 and I-140 Approved in Jun-2019.

Stress Buster: Cooking (Vegetarian), Creative Activities, Walking, Yoga.

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