Data Entry Call Center

Charlene Walker

*** ********* **. ***** ** *****

*******@*******.***

Cellphone: 267-***-****

Dear Sir/ Madam

My name is Charlene Walker, and I am responding to your advertisement where you are requesting a possible applicant for the position.

For ease of reference I am attaching a copy of my resume, I feel that I am best qualified for this position and would be an asset to your company.

I will be available upon request for any possible interview or testing. If you have any questions or comments concerning my credentials, please feel free to call me at the above number.

Thank you in advance for your courtesy and cooperation.

With warmest regards.

Sincerely:

Charlene Walker

263 Northdown Dr. Dover DE 19904

*******@*******.***

Cellphone: 267-***-****

Objective: Highly motivated individual seeking a position where my extensive experience will be further developed and utilized.

Summary of Qualifications:

●7+ years experience as a benefit representative

●Call center experience

●Excellent training and communication skills

●Record keeping and administrative service

●Detailed-oriented and possess strong technical skills, including a working knowledge of Microsoft office products, Excel and Word

●Knowledge of Accounts Receivable, data entry, verifying and posting new accounts.

Educational Background

Camden County College Medical Office Administration Cherry Hill, NJ

Eastern University, Associates of Arts Philadelphia, PA

Professional Background

Remittance Clerk

Laborers’ Benefit Fund Philadelphia, PA June 2007 - January 2022

●Processed customer payments made to their accounts

●Processed and deposit checks

●Faxed daily transmittals to the customer

●Trained new employees on the procedure of all the accounts handle in the lockbox department

●Handle all inbound and outbound call for department and via walk-ins

Benefit Representative

Laborers’ Industrial Pension Fund Philadelphia, PA June 2000 - May 2007

●Provide pension information through telephone or via walk-ins, interact with plan participants regarding pension calculation

●Validated identification information for benefits processing, including death, annuity and health plan

●Initiated document folder for all new employees

●Updated information in members files

Receptionist/ Billing

Laborers’ Health & Welfare Fund Philadelphia, PA March 1996 - June 2000

●Verified accuracy of eligibility data and revise any errors

●Protect the security of record to ensure confidentiality is maintained

●Answer questions via call or walk-ins pertaining to plan benefits

●Post members information into the system and correct for accuracy

Contact this candidate