FRANCESCA CAVALLARI

Leander, TX ad40bk@r.postjobfree.com 512-***-****

Human Resources Recruitment Customer Service Management Training Policy & Procedure Development Accomplished and highly motivated professional with 15+ years of experience in human resources, customer service, sales, and business operations/management. Bilingual in English and Italian with proficiency in Spanish. Proven success in thriving in hyper- growth and demanding environments. Experience in hiring, coaching, developing, and retaining high-performing teams with a strong focus on mutual efficacy and bottom-line profitability. Recognized for superior communication skills, written and verbal, multitask and ability to nurture relationships with all internal and external stakeholders. PROFESSIONAL HIGHLIGHTS

• Launched a business from conceptualization, start-up, to an established and successful brand.

• Employees recruitment, onboarding, training, development, coaching and corrective discipline, and offboarding.

• Managed talent acquisition efforts: curate job postings and social media, actively interview candidates, determine compensation, oversee onboarding program, and continuous training and development programs.

• Proven experience in staff management, guaranteeing continuous process improvement, and customer retention.

• Events organization - venue, budget, services, guests accomodation, team management. SKILLS

• Excellent communication - Ability to work under pressure - Reliabilty - Problem solving - Thrive in a fast-pace environment - Detail-oriented - Energy - Time management - Team working - Multitasking - LeadersipROFESSIONAL EXPERIENCE Product Specialist Mec3 USA Miami, FL 2023 – 2024 Organization specializing in fine imported Italian ingredients for gelato, pastry, and food service industries.

• Subject matter expert for exhibitions across the United States and Italy. Foster and promote new and existing partnerships with clients to grow network, market brand, public relations, and a positive customer service experience.

• Manage product demonstrations to new and existing customers across the United States.

• Serve as problem solver to decisively identify solutions for staffing, production, and organization.

• Nurture existing customer accounts to promote client retention, upsell opportunities, and ensure a white-glove customer success experience.

Owner & Pastry Chef Dolce Bacio LLC Austin, TX 2016 – 2023 Owner of Dolce Bacio Italian Artisan Gelato & Desserts in Sydney, Australia from 2016 – 2018 and then in Austin, TX from 2018 – 2023. Served as Pastry Chef at Juliet Italian Kitchen from 2020 – 2022.

• Started business in local networking events and grew to wholesale opportunities to restaurants, maximizing brand awareness, customer engagement, and revenue generation.

• Cross-collaborated with staff and leadership to ensure seamless customer service.

• Staff recruiting, hiring and training

Team Manager & Beauty Therapist Club II Castello Snc Italy 2008 – 2015

• Recruited, hired, trained, developed, and managed staff. Organization for promotions and expositions.

• Managed daily scheduling across all staff, inventory management, and swiftly resolved concerns to ensure customer satisfaction, and customer retention.

Events Manager Plannig Congressi srl Italy 2006 – 2008

• Events and exhibitions organization, demostrating strong communication and multitasking skills.

• Worked with teams to ensure smooth execution, managing logistics and real-time problem solving to ensure customer satisfaction.

EDUCATION & TECHNICAL SKILLS

• Bachelor of Arts, Cultural Heritage Conservation, University of Bologna, Italy

• Professional Master in Events and Weddings organization - Professional Datagest, Italy

• Microsoft Office Suite Social Media