Office Manager Customer Service

Tisa A. Williams

(P) 346-***-**** ***** Windjammer St., Houston, TX 77072 **************@*****.***

Professional Goal:

To use administrative skills as an office manager to create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication and safety. I look forward to using my more than ten years’ capability in administrative management including creating processes and procedures, improving efficiencies, and assisting the operations of the business to run smoothly for an enhanced customer experience. Administrative duties executed including office supplies, creation and implementation of training, on-boarding of new employees, oversight of security systems, paying bills, processing expense reports.

Professional Experience:

VETERANS EVALUATION SERVICES (MAXIMUS) 7/2020-Present

Intl Team Support Specialist

Provide reporting instruments for management of department inventory utilizing Excel.

Create and distribute charts and graphs to measure productivity and drive department goals and commitments.

Maintain databases for agent activity and productivity management.

Provide support with special requests from clients as needed to report on processes and procedures in meeting commitments.

Excel, Word, and PowerPoint used as needed in supporting management in reporting to clients.

AT&T (TX) 12/2018-5/2020

Customer Service & Retention Rep.

Maintain up-to-date knowledge about products and services.

Respond to customer queries about services, equipment, promotions, roaming and billings.

Enhance customer retention and satisfaction by providing outstanding and prompt customer services.

Take customer calls and complete service orders.

Understand customer needs and recommend appropriate products and rate plans.

Develop innovative ways to sell products and services to customers.

Handle customer requests for payments, activations, upgrades and other services.

Address and resolve customer concerns promptly.

Handle large volume of customer calls efficiently.

Fresh Off The Bowl Cafe (TX) 09/2017-07/2018

Store Manager

Manage day to day operations of restaurant and staff.

Monitor inventory levels and procure food items required for successful operation of both food service and food prep shifts.

Run the line during service. Manage part-time hourly employees during both Food Line Service and Food Prep Shifts, i.e., outlining duties to hourly employees during the shift, maintaining standards outlined in the Employee Handbook.

Operate POS system and process cash and credit card payments Maintain pleasant customer service and issue resolution.

Verizon Wireless Texas and Louisiana 04/1997-07/2012

Senior Equipment Engineer – Logistics / Facility / Inventory / Project / Vendor Management Houston, TX 2009-2012

In charge of Logistics, Facility, Inventory, Project, and Vendor Management for the Gulf Coast region (TX, LA, MS, AL and Pensacola, FL).

Managed warehouse facility operations with $600M in telecommunications network products

Administered $2.2M operating budget

Managed a team consisting of one supervisor and 16 warehouse employees

Responsible for $27M inventory, 80,000 line items, 85,000 sq. ft. warehouse

Managed receiving, picking, packing, and shipping of 500-800 orders monthly

Operated facility in compliance with Sarbanes-Oxley standards

SOFTWARE:

Microsoft Excel, Word, PowerPoint, Access, Outlook; PeopleSoft: Purchasing, Inventory; Fulcrum/CATS

Education:

Associate of Science in Medical Administrative Assistance Cameron College New Orleans, LA 1985

Bachelor of Science in Business Management University of Phoenix Metairie, LA 2006

Master of Science in Business Management Kaplan University Miami, FL 2009

Achievements:

Golden Key International Honor Society

Alpha Beta Kappa National Honor Society

Sigma Beta Delta Honor Society

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