Customer Service Representative

JENNIFER WILSON

**** ** **** ***, *****, Florida, 34479, US 352-***-**** **********@*****.***

Dedicated and detail-oriented Customer Service Representative with multitasking, follow-through, and problem-solving experience gained during 10+ years in customer service and support. Excels in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently. Highly organized, active team player, dedicated worker, excels in fast-past environments. Customer service

Data entry

Strong verbal communication

Quick learner

Conflict resolution

Good listening skills

Computer proficient

Professional telephone demeanor

Self-motivated

Creative problem solving

Extremely organized

Interpersonal and written communication

Multi-line phone talent

Business Administration 2014

Community Technical & Adult Education Ocala, FL

Medical Assisting - Medical Assistant Diploma 2010 Allied Health Institute Boca Raton, FL

High School 2003

Vanguard High School Ocala, FL

Customer Service Representative April, 2016 to Present Ansafone Contact Centers Ocala, FL

Continuously exceeds all KPI’s

Answering inbound customer service calls for multiple accounts ensuring detailed/accurate messages are received and relayed so the patients needs are met. Conducted patient scheduling, registration, and data entry for multiple offices with over 300+ patients, updated health records, and ensured compliance with HIPAA. Excellent listening skills, including the ability to recognize the problem, show empathy and concern for the patients situation, analyze the root cause, and ensure a resolution is met.

Finding resolutions and escalating to the appropriate department as needed. Appointment confirmations 100+ per day

New patient scheduling

Training of new hires

Compassionate, caring, professional and discreet with a high level of organizational skills. Customer Service Representative November, 2015 to May, 2016 Recruiting Sitel Ocala, FL

Answered customer calls promptly to avoid long wait times on hold. Promoted available products and services to customers during service, account management, and order calls. Was responsible for processing up to 60 customer orders per day. Communicate with customers over the phone to provide product or service information, take or enter orders, cancel accounts, or obtain information about complaints. Handle credit card transactions.

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Legal Receptionist May, 2014 to October, 2014

The Florida Legal Advocacy Group Ocala, FL

Provided clerical support to 4 company employees by copying, faxing, and filing documents. Was in charge of filing, collecting, sorting, distributing, and sending mail and packages. Kept the reception area clean and tidy to give visitors a positive first impression. Answered phone calls from clients, vendors, and a variety of other callers looking for information. Microsoft Office Specialist Master 2010

Administrative Office Specialist

Front Desk Specialist

Information Technology Assistant

Assistant Digital Production Designer

Medical Assistant Diploma

CERTIFICATIONS

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