Customer Service Property Manager

Michelle

Maestas

360-***-****

*******************@*****.***

Olympia, WA 98501

SUMMARY

Hardworking employee with customer service, multitasking and property

management abilities. Devoted to giving every customer a positive and

memorable experience.

SKILLS

+ Relationship Building and + Grounds and Facility

Rapport Inspection

+ Business Processes and + Property Showing

Procedures + Creative and Adaptable

+ Financial Reporting + Relationship Building

+ Monthly Fee and Payment + Video Surveillance

Collection + Customer Relations

EXPE!

Violation Resolution

Sale and Rental

Recordkeeping

Insurance Coordination

RIENCE

Assistant Property Manager

Olympi

ia, WA

West Coast Self-storage Property Management Services/ Sep 2021 to Jan

2023

Collected monthly payments and late fees when necessary

Developed strong, professional relationships with tenants by

delivering exemplary service and engagement.

Answered calls and responded to inquiries via email from various

parties using strong active listening and open-ended questioning

stills to identify & resolve any issues.

Explained policies and procedures to tenants and enforced rules.

Handled tenant complaints and expedited maintenance requests.

Conducted tours of vacancies with prospective tenants

Kept records of all correspondence with residents and tenants.

Checked property regularly to keep neat, clean and free of debris.

Conducted property tours for potential tenants and answered

questions about property.

Maintained in-depth knowledge of competition through consistent

evaluation of market conditions and trends.

Solicited and analyzed bids for repairs, renovation and general

maintenance.

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