AMOR WALLACE

ad40af@r.postjobfree.com 440-***-**** Lorain, OH 44053

Summary

Strategic consultant to Hiring Managers and Senior leaders at Fortune 500 company and large private employers. Driven and decisive Recruitment Partner. Worked in a variety of progressive HR roles offering 9+ years of experience managing human resources teams to deliver compliance, personnel communication, and workforce programs. Developed and implemented HR strategies and initiatives aligned with overall business strategy. Overall, 15 years’ experience in working with senior stakeholders, client relationship management, strategic planning, and project management roles at an international scale Expertise in: Talent acquisition, high volume recruiting, third party agency management, assessments, data visualization, metric development, workforce planning, employee relations and stakeholder management Familiarity in: Diversity initiatives, sourcing, talent pools, compensation planning, coaching, and mentor programs. Skills

● Experienced in writing insightful profiles and reports

● Demonstrable experienced on working within tight timescales and high demand clients or environments

● Recruitment Management

● Work Complaint Handling

● Time Tracking and Payroll Administration

● Adaptable to Changing Conditions

● Presentation Development and Delivery

● Project Management

● Database Maintenance

● Complex Problem Solving

● Contract Negotiation

● Customer Relationship Management

● Strategic Planning

● Remote Conferencing and Communication

● Analytical and Critical Thinking

● Business Correspondence Writing

● Business Intelligence

● Conflict Resolution

● Staffing Agency Coordination

● Networking and Partnership Development

Knowledgeable in:

● Microsoft Office

● Google Doc, Slide and Spreadsheet

● EPIC

● Workday

● Taleo

● Oracle Business Intelligence Report

● SucessFactors

Experience

Instinet via Resource Solutions New

York, NY

Recruitment Partner

07/2022 - 02/2024

● Served as a strategic consultant to Hiring Managers and Senior leaders at Instinet specifically in Front Office, Risk Management Function and IT Department

● Provided full lifecycle recruiting including sourcing, interviewing and delivering highly qualified candidate

● Maintained a high volume of requisitions while meeting time to fill objectives and deadlines

● Successfully facilitated the entire recruitment process with Hiring Managers including recruiting strategy, communications, talent pools and offer negotiations

● Collaborated with internal and external clients to understand hiring needs and goals.

● Maintained database of established ongoing outreach efforts for qualified IT candidates to provide proactive approach to recruiting needs.

● Worked with and Direct Recruitment team's, Coordination and Onboarding team and Vendor Partners to deliver the end-to-end permanent recruitment process

● Created job ads and wrote job descriptions.

Barclays via Alexander Mann Solutions

Cleveland, OH

Senior Technical Recruiter

12/2021 - 07/2022

● Specialized in the following areas of Engineering: Software Engineers, Programmers and Quality Engineer

● Managed candidates through the interview process; ensure candidate care, correspond with hiring managers and HRBP's and other internal stakeholders to ensure a thorough and efficient pre-employment and onboarding process

● Teamed up with Hiring Managers to build strategies and pipeline: Sourced, Assessed, and Closed high-caliber candidates in the Instinet Engineering Team

● Searched for qualified job candidates using computer databases, media advertisements or employee referrals.

● Sourced and Identify passive people to build Engineering and Design teams through the use of online tools and unique sourcing techniques

● Support and partner with the Senior stakeholders on the definition and execution of global and local policy and change initiatives and understand the impacts of changes

● Developed or implemented recruiting strategies to meet current or anticipated staffing needs.

Cleveland Clinic Independence, OHIO

Client Service Coordinator

11/2019 - 12/2021

● Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.

● Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.

● Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.

● Resolved contract and billing system inconsistencies, identifying discrepancies and requesting corrections.

Bank of America via Alexander Mann

Solutions Cleveland, OH

Senior Recruitment Coordinator

12/2016 - 05/2019

● Sourced, qualified and conducted screening interviews with job candidates.

● Searched for qualified job candidates using computer databases, media advertisements or employee referrals.

● Developed or implemented recruiting strategies to meet current or anticipated staffing needs.

● Selected qualified job applicants or referred to managers to make hiring recommendations.

● Researched job candidates that hiring manager planned to interview and compiled detailed reports regarding information.

PNC Bank Cleveland, OH

Banker

04/2016 - 12/2016

● Helped customers open and close accounts, apply for loans and make sound financial decisions.

● Advised customers on bank products, services and financial planning options.

● Assisted customers by answering banking questions and recommending solutions.

● Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.

● Completed daily cash balancing and operated ATMs. Al Heeya Works Dubai, UAE

Business Development Executive

03/2012 - 10/2015

● Facilitated and managed business development plan based on market and industry research.

● Handled client accounts through entire lifecycle, executing contracts, providing customer service and advising on methods for maximizing return from services provided.

● Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.

● Liaised with high-value accounts, fostering personal relationship and top- of-mind awareness to capture emerging business opportunities early.

● Hired talented, trainable team members and drove new business strategies to grow revenues.

Landmark Group Holdings Dubai, UAE

Accounts Officer

05/2009 - 06/2010

● Maintained current and accurate general ledger with all accounting data in audit-ready format.

● Deposited vendor payments and adjusted accounts to reflect changing balances.

● Collaborated with accounting associates to improve reconciliation processes.

● Produced credit sales report and analyzed aging to identify targets for basic and advanced collections strategies.

● Prepared P&L reports and financial statements for review by management. HSBC Electronic Data Processing Manila,

Philippines

Senior Process Executive

02/2007 - 02/2009

● Coached and trained company staff on general process concepts and on processes and techniques specific to company's goals.

● Responded to online or telephone requests for information and assistance.

● Engaged with senior management team to verify agreement on current and future process strategy.

● Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. HSBC Electronic Data Processing Manila,

Philippines

Customer Service Representative

02/2006 - 02/2007

● Answered inbound calls, chats and emails to facilitate customer service.

● Demonstrated excellent communication skills in resolving product and consumer complaints.

● De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education and Training

Claremont Lincoln University Claremont, CA

Masters in Organizational Leadership

Expected in 05/2024

● 3.8 GPA

Olivarez College UAE

BACHELOR OF SCIENCE in PHYSICAL THERAPY

03/2003

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