Customer Service Material Handler

Folorunsho (Folly) Sanni

Calgary, AB T*A *S* 368-***-**** ********@*****.***

SUMMARY OF QUALIFICATIONS

• 6 + years of experience as a customer service, material handler, and store helper

• Honest, reliable, and hardworking with a sense of pride in work well done

• Ability to learn practically, hands-on, with willingness and eagerness to learn new skills

• Work well with team members and independently to achieve quality results

• Follow the company’s safety policies and procedural standards on every work shift

• Available to work Monday – Friday including every other weekend EDUCATION AND PERSONAL DEVELOPMENT

Higher National Diploma, Accounting September 2014 - December 2016 The Polytechnic, Ibadan Nigeria

Ordinary National Diploma, Accounting September 2010 - December 2013 The Polytechnic, Ibadan Nigeria

WORK EXPERIENCE

Cell Phone Accessories Sales Associate October 2022- January 2024 Pager Roller Communication Lagos, Nigeria

• Professionally welcomed customers when they walk through the door

• Assisted customers with the choice of the phone case and accessories meeting their needs

• Built rapport through conversation with honest recommendations

• Returned unwanted items to the right shelf, and arranged merchandise in the backroom

• Ensured keeping the work area clean, organized, and free of hazards, including the payment area

Warehouse Helper/Material Handler April 2020 - September 2022 Lloyd Ventures Lagos, Nigeria

• Moved pallets and materials from the storage and production area to the loading docks

• Unpacked and examined incoming shipments, rejected damaged items, and recorded

• Stacked and stored pallets at the end of the shift to keep the production area clean

• Ensured cleanliness, tidiness, and safety of the work environment as instructed

• Listened to feedback from supervisor and co-workers for effective customer satisfaction Store Helper/Merchandiser June 2018 - March 2020

No-Limit International Service Lagos State, Nigeria

• Assisted with loading and unloading when delivery vehicle arrives at the back of the store

• Professionally stocked sales floor shelves and creating attractive product displays

• Transferred items and products between the backroom, work area, storage, and front site

• Analyzed sales figures, market trends, and customer behavior to determine product need

• Performed a combination of cleaning duties to ensure the store area are clean Customer Service Representative (Internship) February 2017- May 2018 Madamidola Micro-Finance Bank Osun, Nigeria

• Professionally open an account for customer by recording account information

• Communicated with client in-person and online through a dedicated marketing design

• Promoted service to existing clients by providing credit, promotions and investment

• Received inbound and outbound customer calls, and resolved all inquiry and complaint

• Identified customer needs and used the appropriate techniques in meeting their needs

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