Customer Service Support

Tracy Benney

*** **** ****** *********** ** *****

724-***-**** **********@*****.***

Summary

Energetic and optimistic customer service representative with over 20 years of professional experience assisting customers in solving complex issues and giving technical support over the phone. Seeking a company working either in customer support or the healthcare field with opportunities for advancement that will be a long term. Experience

Dispatcher

Washington County 911

07/2023 to Present

• Training to assist general public with emergency situations while coordinating emergency personnel for immediate response.

• Read maps and dispatch personnel to correct response locations

• Communicate with emergency personnel through radio transmissions

• CPR Certified

Coordinator Specialist

Accurate Group LLC

04/2022 - 01/2023

• Executed orders with appraisers and data collectors.

• Managed short-term or long-term projects within the organization.

• Collected and analyzed data to come up with actionable insights.

• Made tactical adjustments to strategy when the environment changed.

• Communicated with customers and met their various needs.

• Met operational targets for telephone and email communication.

• Communicated corrections requests to the Appraisers and Data Collectors. Office Manager

Appraisal Station

03/2021 - 10/2021

• Processed customer transactions and kept records of activity.

• Administered performance management processes.

• Processed customer transactions and kept records of activity.

• Handled complaints within an agreed service framework. Online Customer Core

PNC Bank

03/2020 - 01/2021

• Communicated with customers and met their various needs and insured one call resolution for every call.

• Processed customer transactions and kept records of activity.

• Put customer satisfaction at the very top of the priority list.

• Managed efficient document flow of all customer interactions.

• Contributed to improving guidelines and processes for the department.

• Recommended potential products or services by collecting customer information and analyzing customer needs.

Patient Billing

Med Express

05/2019 - 02/2020

• Performed all data entry required for entry of patient payments and insurance payments into computer system.Identified problems with online claims submission promptly.

• Utilized electronic software in all daily activities, documenting account daily following established procedures.

• Provided customer service to patients by educating them on insurance policies, billing procedures and coding issues.

• Assured that all phases of processing client information were in compliance with HIPAA, PHI regulatory and related policies and practices.

Vendor Management/Customer Service

Financial Dimensions

11/2009 - 08/2018

• Managed each stage of the Appraisal Department.

• Processed customer accounts and filed documents.

• Facilitated and maintained relationships between the organization and vendors/partners.

• Headed a team of representatives offering customer support.

• Directed efficient document flow of all customer interactions.

• Created standards for the vendors and located the best available vendors through various websites.

• Built trusted relationships with long-term customers who kept coming back.

• Directed efficient document flow of all customer interactions.

• Contributed to improving guidelines and processes for the department.

• Ensured customer satisfaction and provided professional customer support. Education

Associate Degree in Business

Bradford Business

10/1994 Business Administration

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