PROFESSIONAL SUMMARY:

Kevin Murphy is an IT professional with over 20 years’ experience and 15 years as software quality assurance analyst. Kevin Murphy is a US Citizen. Kevin has experience establishing quality assurance standards across multiple platforms/applications/third party vendors, building, and maintaining efficient test cases/scripts to meet business requirements’ acceptance criteria from end to end. By utilizing ALM, DevOps and multiple other defect tracking software applications, Kevin has shown the ability to maintain defect progress through resolution and continuously improve effectiveness with post implementation audits.

Kevin Murphy has twenty-two (23) years of experience in the Information Technology industry with the following breakdown:

Twenty-three years of experience with SDLC

Seventeen years of experience as a QA test analysis (15 manual 2 automated using QTP and Selenium)

Six years of experience as a systems analyst

Six years of experience in the healthcare industry

Two years of experience as a Lead (up to 5 developers)

Nine years of experience in EDI

Sixteen years SQL

Four years of experience coordinating testing activities across as many as 4 countries

In addition, Kevin has the following:

Highly self-motivated and goal-oriented Lead Developer/Quality Assurance professional with 23 years of experience supporting technology solutions critical to business operations

23 year track record demonstrating leadership role in planning, design, development and QA test with strong analytical, problem solving skills, technical proficiency and ability to manage through projects from inception to completion in all phases of strategic Enterprise Application Development

Competent to apply analytical thinking with essential business skills, management of data and knowledge to software development life cycle and project management teams

PROFESSIONAL TECHNICAL SKILLS:

IBM iSeries AS400

TFS Team Found. Serv.

Remedy

TFS

Java

Mainframe

Agile/Scrum Environment

Windows

HP-UX

UC4

HTML/XML

Unix/Linux

Advanced Query Tool

Visual Basic

MVS

Visio

C, C++

EDI 811, 834, 820

IBM PC and Compatibles

Power Builder

XML/XSD

SQL Server

DB2

Rest

MSOffice Suite

Oracle8i-11g

SoupUI

QTP/UFT

MS-Access

ISO 9000

Selenium

SQL

SEI CMM

Lotus Notes

SQL Plus

VSAM Files

FileAid

Xpediter

IMS

DB2

Control-M

Project Management (I, II)

HP ALM

TSO ISPF JCL

OS/2

CLIENTS: INDUSTRIES:

Health Plan Services

Shire Pharmaceuticals

AAA

Healthcare 2.5 Yrs

Healthcare 3 Mo.

Emergency Roadside Assistance 3 Mo.

Fiserv

Banking 3 Yrs

Harvard Pilgrim

Healthcare 6 Mo.

Alamo/National

Travel 2 Yrs

AT&T

IBM

Pharmerica

PODS

Autoloop/Affinitiv

Telecommunications 5 Yrs

Telecommunications 3 Yrs

Healthcare 2.5 Yrs

Loyalty Rewards 3 Mo.

Moving and storage 10 Mo.

Marketing

PROFESSIONAL EXPERIENCE:

Autoloop/Affinitiv: 6/2019 to 12/2019

QA Engineer

Desktop & mobile applications, client server & web interfaces

Create test scripts/cases for an enterprise application

Selenium test case automation

This was a an agile testing

Estimate level of effort for all QA tasks associated with the sprint

Execute and validate test scripts for Web applications.

Database validation using simple to medium complex SQL queries

Validate application functionality and data display

PODS: 11/2017 to 8/2018

Senior QA Analyst

Desktop & mobile applications, client server & web interfaces

Create test scripts/cases for an enterprise application

TFS was used for work tasks and defect reporting as well as defect and metric reporting of testing status

This was a an agile testing using both manual and UFT automated testing

Plan and create data

Estimate level of effort for all QA tasks associated with the sprint

Execute and validate test scripts for Windows and Web applications.

Database validation using simple to medium complete SQL queries

Validate front end GUI application functionality and data display and accuracy

Lead test efforts for myself and 3 other QA’s where the scrum team was located in 3 countries

Pharmerica: 8/2014 to 2/2017

Senior QA Analyst

IBM Mainframe, client-server & web interfaces

Create test scripts/cases for order entry and claims applications in HP ALM Quality Center and TFS

Plan and create data for application

This client used waterfall methodology and converted to 100% agile

Estimate level of effort for all QA tasks associated with the project

Execute and validate test scripts in the applications from Order Entry, Labeling, Dispensing, and Billing

Data validation using SQL queues (SQL Server 2012 and AS400 files) and application screens

Waterfall and Agile methodologies.

Suncoast Solutions: 5/2014 to 8/2014

Senior QA Analyst

Microsoft .net Desktop applications, client server & web interfaces

Create test scripts/cases for application with both Progress and .NET components in HP ALM Quality Center

Create test scripts/cases for new web portal application for various user groups; physician, nurse, client, and public

Agile was the test methodology used

Plan and create data for application and web test efforts

Estimate level of effort for all QA tasks associated with the project

Execute and validate test scripts in the application

Database validation using SQL queues with the Squirrel tool

Agile methodology.

Health Plan Services: 5/2012 to 9/2013

Senior QA Analyst\EDI SME

Desktop applications, client server & web interfaces

Lead testing strategies with both onshore and offshore resources across 4 countries.

Created EDI 834 and 820 training guides to assist business analysts, developer, and quality assurance analysts understand, process, and build 834 and 820 data files for multiple carriers including Florida Blue, California Blue, Cigna, Ameritas, and United Health Care.

Data modeling of 834 and XML/XSD for both unit test and functional testing phases

Translated technical business requirements into test plans, test scripts, test cases

Facilitated and worked with functional teams, technical expertise and support; to trace the requirement traceability matrix to the application requirements to design and test the elements

Provide end-to-end quality assurance capabilities, performed all quality assurance functions within the Software Development Life Cycle including, test strategy/plan and test case using development using HP ALM Quality Center, data building, test scenario, results tracking and reporting, traceability using various test methodologies

Database validation using SQL queues to confirm the REST requests were consumed correctly

Validate the Soap message created were accurate and directed to the correct queues for additional internal processing and external delivery from the SFTP server for client

Review and instruct other test team member on the transaction flow from external feeds to downstream databases and various proprietary applications used by our clients

Shire Pharmaceuticals: 11/2011 to 3/2012

Application Administrator/Developer/QA Analyst

Back end applications & batch processes, client server & web interfaces

Created a redesign plan to maximize code reusability, and schedule automation while removing complicities currently coded to reduce the effort needed by support team to analyze the data flow. This will be utilized when they upgrade from UC4 version 6 to version 9

Regularly communicates with interdepartmental and external contacts to complete service request and meet deadlines to comply with service level agreements

Coordinate with the business to establish requirement for small and mid-size projects.

Design, code, test, and migrate code through the SDLC

Executing and validating test cases, defect management, and problem resolution.

Lead contact for all UC4 issues for all users and developers

Assisted with problem tickets within the Informatica tool

JIRA was used for work tasks and defect reporting

AAA: 01/2011 to 7/2011

Application Support/Programmer

Linux Desktop & mobile applications, client server & web interfaces

Analyze and troubleshoot Emergency Roadside Service applications; review the source code for both the client and server software using Java, C++, and HTML to debug or defect the code providing the development team with the specific code in error and suggest alternatives to resolve the defect

Accessing and extracting data from the database using T-SQL queues

Regularly communicates with interdepartmental and external contacts to complete service request and meet deadlines to comply with service level agreements

Work well independently as well as part of the team and meet deadlines

Keeps support documents complete, current and stored appropriately in Wiki Repository

Participates effectively in client meetings and implementation calls

Communicates effectively for defect and customer issues and report to management and development as it leads to changing the process or client needs

Anticipates client needs and issues and communicates with Delivery Service Management Organization in a timely fashion

Review and instruct clients on various parameter settings, configure connections for the client’s applications and databases to reproduce and correct issues

Determine various network outages/slowness and remedy or alert the network and system admin teams of the issue and manage the communication with the client from issue identification through resolution

Fiserv, INC: 02/2008 to 09/2010

Application Support/ Programmer

Desktop applications & backend processes, client server & web interfaces

Solely conceived, created, tested and implemented special UC4 file reconciliation processing to automate special file handling to accommodate holiday and weekend execution which saved an estimated 22 person days per year to address the issues surrounding the holiday processing; created a variety of other scripts to improve the accuracy and execution time of multiple processes; tested all changes and new scripts prior to installing into production

Create, manage and execute Eloquence DBUTIL functions to enhance database footprint in support of quarterly releases. Plan and architect steps necessary to incorporate all job, database, and control card changes; Load code source and executables to multiple servers; Modify JCL control card during release install; Export jobs and insert modified control cards Using UC4; Execute Perl scripts in support of release installation; Import jobs into UC4 during release install; test all release changes in a test environment, then run additional testing with a beta client before rolling the changes to all clients in production

Built processes to extract data from the Oracle database using PL/SQL

Consult with other IT managers, Business managers and decision makers on Product development and overall project management techniques to improve operational efficiencies by using various processes

Participated on a large system migration project to migrate UC4 scheduler jobs from MPE operating system to UNIX operating system format in support of 2-year long system platform migration implementation; tested all changes and new scripts prior to installing into production

Contributes as a consultant in the implementation of the PCI compliancy solutions to meet both internal and external requirements and comply with contractual and internal standards and procedures

Identified opportunities for process improvements utilizing a variety of methodologies and tools

Perot Systems/Dell 10/1998 to 2/2007

Lead Programmer Analyst/Lead Quality Assurance Analyst

IBM mainframe and unix

Led a team of programmer/analysts in an IBM MVS/COBOL/IMS/DB2/JCL environment to troubleshoot and analyze financial application production system issues for global clients across various spoken languages, time zones, and monetary currencies; interfaced with clients worldwide while supporting team and participating in analysis, design, coding, testing and implementation of system corrections; responsible for system status reporting and process improvements

Responsible for the native creation and implementation of brand new test environments for various clients to provide end-to-end quality assurance capabilities where none previously existed; for multiple clients across multiple platforms in various industries, performed all quality assurance functions within the Software Development Life Cycle including leading efforts to implement Full Life-Cycle Testing (FLT), test strategy/plan and test case development using Remedy HP ALM Quality Center/Mercury Quality Center, data building, test scenario execution, results tracking and reporting, traceability using various test methodologies

Lead efforts and implemented testing processes and methodologies in an IBM MVS/COBOL/IMS/DB2/JCL environment for an EDI (electronic data interchange) on an MVS/UNIX based system with the ANSI X12 Standards. This includes documenting test strategies, test cases, execution, data building, and verification on multiple platforms. Acting as a point of contact for the last phase of testing, this role included extensive customer interaction, root cause analysis with the final outcome being process improvements

Developed and maintained technical documentation and specifications

Managed trading partner relationships and developed maps to translate data from XML format to X12 ANSI format for the 811 transactions

Translated technical business requirements into high level and detail design documents or test plans, test scripts, test cases depending on my development or QA role

Utilized varieties of hardware, software technologies including new code construction, modification to existing modules by applying software development life cycle (SDLC) processes to implement automated solutions to business problems.

Responsible for providing technical solutions through the use of HIPAA Ecommerce within Harvard Pilgrim/UnitedHealth Group on their joint venture

Facilitated and worked with functional teams, technical expertise and support; to trace the requirement traceability matrix to the application requirements to design and test the elements

Created complex SQL queues for use in programs as well as analysis of the database

Created test scripts using tool such as Quality Center and made sure software test passed expected results before implementation

Developed and maintained complex mapping of Electronic Data Interchange business requirements of healthcare data

SUPPLEMENTAL EMPLOYMENT

Dalton Wade Real Estate Group: 1/2017 to 5/2023

Real Estate Agent

Real Estate Agent

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