JACQUELINE SETTLES

+1-925-***-****

ad4054@r.postjobfree.com

Summary

Resourceful and initiative-taking Project Manager / Project Controls / Project Coordinator with proven expert proficiencies throughout comprehensive project management (both Agile and Waterfall) along with financial planning; cost management and analysis; business case development and maintenance; forecasting; accruals; budget variance coverage and accounting including thorough project support and management in a diversity of industries. Seeking to leverage personal, expansive level of professional experience to build collaborative and inclusive relationships and further contribute to the successes of innovative programs and technologies.

Skills

Project Development

Project Planning

Project Management

Project Scope/Scope Management

Stakeholder Communications

Project Baselining/Scheduling/Schedule Management

Budgeting and Forecasting; Budget Preparation/Budget Administration/Budget Control

Cost Control/Cost Reduction/Forecasting

oMonth End (accruals, reclassifications, etc.)

oYear End (project closure, etc.)

Financial Administration

GAAP Accounting Knowledge/Purchase Orders and Invoices

Workflow Planning

Procedure Development

Data Review/Data Analysis

Issue and Risk Management

Requirements Gathering

Inventory Control/Logistics Management/ Purchasing and procurement

Client Rapport/Customer Relations

Contract Negotiation/Contract Management

Resource Allocation

Workforce Training; Productivity Improvement

Compliance Monitoring

Cross-Functional Collaboration

Conflict Management

International Business experience with Off-shore teams

Software Development Lifecycle (SDLC)

Project Development and Lifecycle (PDLC)

Staff Training and Motivation and Mentoring

Performance Improvements; Processes and Procedures Development and Administration

Customer relations specialist

Business Operations Analysis

Quality Assurance and Control

Agile Methodology

Waterfall Methodology

Performance Evaluations

Multi-unit operations management

Presentations/Development and Strong Facilitation and Presentation Skills

Meeting Planning and Facilitation

Expense Reports

Microsoft Office Suite (MS365) expert

Visio Professional

Change Management / Reporting

Excellent Communication skills

Detailed and Purposeful.

Data Analysis and Gap Analysis (Remediation)

Initiative-taking analytical person

Planview and Concur

Tableau, VMWare (VROPs) and ServiceNow

Core Qualifications

Project Management/Project Support

On-going years of honing skills and increasing responsibility as Project Manager/Project Coordinator for international, as well as US-based, industries including IT Applications and Infrastructure, Healthcare Applications and Infrastructure, Human Resources, Construction, as well as Electric and Gas Utility industries. Additionally, program event planning and mgmt. (full charge), tracking issues, and risks (and communication); providing reporting at monthly meetings, developing metrics, and managing materials e-procurement. Heavy Outlook, Excel, Word, PowerPoint, Microsoft Project, and Visio use as well as SharePoint administration. Management pf project workflow and reporting, including both Waterfall and Agile PM methodologies. Prepared and maintained schedules; meetings; training; agenda development. Month- and Year-end processes, accruals and reclassifications including budget and accounting reconciliation and management. Workforce Planning and Business Case Development; (results-oriented with experience in communications, project coordination, financial analysis, stakeholder management, change management and customer service) as well as resource management and cost management. Experienced in creating and editing PowerPoint presentations for presenting to executives, business owners, and stakeholders. Conducts routine data analysis, needs assessments, and cost/benefit analysis to align information technology solutions with business initiatives.

Financial Planning/Analysis/Management

Cumulative experience of seven years of increasing responsibility in financial planning and analysis accounting/cost accounting, managing budgets for $7-$10M projects. Business case development and monthly project and quarterly business case reforecasting along with monitoring, analysis, research, and reporting/explaining/ validating variances from baseline against monthly and annual baselines. Perform month- and year-end financial close including journal entries, account reconciliations, payroll, spend trending, resource allocation adjustments based on LOE, etc. Maintained a thorough knowledge of financial performance drivers, accounting principles, procedures, and systems with a solid understanding of accounting and internal controls.

Experience

Technical Analyst / Project Analyst, 07/2023 12/2023

Sutter Health Randstad Digital, LLC Remote Position

Support to an IT Windows 2012 OS and Red Hat Enterprise Linux (RHEL) OS Upgrade project facilitating Change Requests, Incidents and Decommission Requests via ServiceNow

Key Responsibilities:

Supporting technical standards and testing of enterprise policies, systems, and/or applications

Perform highly complex technical analysis, design, support, implementation, and project management for technology related activities with little to no supervision

Provide customer support for technology, leveraging ServiceNow, IT Inventory, Splunk and VMWare Operations to track and perform necessary trend / data analysis of issues

Provides support to the applications, network, systems, and storage, and escalate issues, as needed

Assist with ~2,300 Windows OS servers and 620 RHEL OS servers all running on old, unsupported OS with decommissioning and setting up new server builds.

Project Manager–Enbridge project–Project Controls Officer/Analyst, 02/2023 07/2023

WIPRO – Americas 1 and 2 Remote Position

Oil Transportation / Transmission Industry project to upgrade both infrastructure and applications for the customer's systems.

Key Responsibilities:

Support and Customer Satisfaction. Functions as a liaison between Information Services, vendors, external technical specialists, and customers.

Documents all identified issues during implementation and support in the ServiceNow system. Provides on-going support and resolution of user issues.

Coordinates follow-through on user requests using established reporting structure.

Monitors the progress of problem resolution and keeps customers informed as to their status.

Keep assigned tables and profiles updated (data validation and clean-up) with changes received from assigned customer departments, other stakeholders, and vendor releases.

Monitors applications, systems, storage, and networks using existing company tool sets.

Identifies and escalates issues to on-call groups as appropriate.

Conducts research with technical and application teams, gathers requirements, and coordinates with stakeholders.

Works with Affiliates and Product team members to define business and user requirements.

Obtains all appropriate signatures and approvals for the configuration and support of functional testing and change management.

Project Manager–ADM project-Project Controls Officer/Analyst–Aéroport International Montréal-Trudeau (YUL), 11/2022 02/2023

WIPRO – Americas 1 and 2 Remote Position

An ADM Transformation and Securities project to upgrade both infrastructure and applications for the customer's systems.

Key Responsibilities:

Provide project organizational structure support to align project approach within standards for PMO governance. Governance implementation and enforcement.

ID project status and areas of improvement. Nine projects in progress: Eight red (past end date with client agreement); Wipro SharePoint for projects not present; no internal WSRs; status reporting with little/no focus on next steps; risks, Issues, decisions-awaited from client, third party dependencies; project plans overly optimistic timelines, little or no lead times for client/third party deliveries, no defined contingency; extensive delays on all projects, little or no justification, little clarity where client and/or third parties are triggering delays.

Provide project organizational structure support to align project approach within standards for PMO governance.

Develop MS Project plans from initiation and revising from inception and resetting project requirements and timelines.

Develop set standards for project management approach to client and align with Wipro Quality Management and PMI PMBOK guidelines.

Standardized communication and reporting structure internally and externally.

Implemented changes enforced standardized reporting/communication accountability standards for all PMs.

Coaching mentoring activities to support continued compliance with guidelines developed implemented.

Successful transformation of client delivery within two months.

Deployment Coordinator/Project Coordinator – Ross Dress for Less and dd's Discounts, 04/2022 10/2022

WIPRO – Americas 1 and 2 Remote Position

IT infrastructure upgrade project to install new computers and updating hard drives and deploying Windows 10 to new equipment along with upgrading cash counter machines and cabling at Ross Dress for Less and dd's Discount stores nationwide, including Hawaii and Guam.

Key Responsibilities:

Manage and coordinate the upgraded equipment and applications across 1,982 stores (Pacific and west region) for Ross Dress for Less and dd’s Discount stores.

Ensure that the pilot and rollout allocations were remediated and installed successfully.

Work with technical team to deploy infrastructure upgrades.

Work with third-party vendor to obtain/assign site install technicians and coordinate technical Command Center technicians to facilitate installations.

Adjust installations daily/weekly depending on non-availability of third-party vendor technicians.

Work with Ross vendor representatives to ensure that communications and install updates were managed timely.

Ensure successful install for pilot locations as well roll out locations to approx. 1,982 sites across the vendor store sites.

Ensure that the data in the daily command center tool was updated, depending on scheduled site install.

Project Coordinator / Financial Support, 06/2021 04/2022

Sutter Health Randstad Professional Remote Position

Support to an IT Application (EPIC) project for the Cardiology department to consolidate seven different methodologies into one, single method to retain and universal communication of data for cardiologists and their patients.

Key Responsibilities:

Coordinating activities and resources in support of IS technical project, which impact multiple departments, systems, or workflows with moderate- to high-risk and complexity within project.

Works with the project managers to develop, maintain, to manage aspects of a given project. Develops and maintains project infrastructure in relation to tools, processes, and resources in coordination with the project managers.

As a member of the project management team, collaborates closely with other team members in collecting and routing information and assists in managing project timelines and escalating as appropriate. Provides administrative support to assigned project teams as needed.

The scope of participation included the following:

Scheduled and facilitated meetings, including preparing and communication of agendas and takes and distributes minutes. Captured follow-up items and followed-up on assignments. Maintained Issues and Risks log and Action Items with follow up.

Associate Project Manager / Budget & Financial Mgr., 02/2020 04/2021

Blue Shield of California Aditi Technologies Remote Position/ El Dorado Hills, CA

Support to an IT Application (Cybersecurity) project (Details are business confidential)

Key Responsibilities:

Financial management (budget, actuals, variances) - reconcile workstreams to finance actuals, month-end accruals, and reclassifications. Planview financial and resource assignments and time management. Work with internal sourcing department to ensure SOWs and Purchase Orders were created and issued accurately.

Manage individual workstreams financial tracking sheets based on the “project’s” needs and coordinate alignment with master financial tracking to ensure correct alignment to overall big picture. Own/manage any single source of truth project tracking data and the governance to ensure single source of truth data are complete.

Develop status updates, project updates, and dissemination to stakeholders.

Assist PMs in coordination of work with vendors, staff, and other project members as well as MS Project plans.

Assistant Project Manager/Project Manager/Cost Tracking (A/R), 06/2019 02/2020

Intren, LLC Entegee, Inc. Stockton, CA

Providing project and program support at Electric Utility Contractor-Wildfire Abatement Program also providing division support to Sonora/Stockton area.

Key Responsibilities:

Review job packages for completeness prior to submittal to vendor. Communicate to teams needs for fulfillment.

Review subcontracted-vendor invoices daily to align with applicable job packages prior to billing out to up-line vendor.

Daily schedule updates for all regions to group dashboard; mitigate issues when they arise.

Monthly application of approved invoices as applied against applicable jobs for billing.

Associate Project Manager / Budget & Financial Mgr,, 03/2017 03/2019

Blue Shield of California Aditi Technologies El Dorado Hills, CA

Support to IT Application (HCQA and Service Requests) projects on multiple SDLC/PMLC projects--staying in compliance.

Key Responsibilities:

Workforce planning; Financial Analysis & Business Case Development - Planview: assembling / managing resources and developing schedule to ensure timely completion of project and meeting interim deadlines of project. Work closely with peers and support them with project plans & directs schedules & budgets. Planview: managing resources (requests, authorizations, percent of assignments, and alignment to business case, questioning PM input based on role for multiple projects. Create and Manage budget tracking and percentage complete/Project Labor reporting for multiple projects. Manages required corporate reporting and status across a portfolio of projects.

Weekly Resource project time reporting management. Collaborate with IT PMs to manage billing to project. Change Management support. Microsoft Project plan development and realignment.

Manages the development and implementation process of company's projects involving departmental or cross-functional teams focused on delivery of new or existing internal/external programs and/or products.

Communication with internal and external stakeholders and Business on project status. Monitors the project from initiation through delivery and monitors for continuous improvement. Assists lead project managers by coordinating activities between projects. Interfaces with internal and external customers on technical matters and project status.

IT Financial Planning Analyst/Project Coordinator, 11/2015 01/2017

Pacific Gas and Electric Company Global Software Resource San Ramon, CA

Support to IT Infrastructure Project Managers with both client-side and IT funded projects.

Key Responsibilities:

Planned/forecasted/managed budgets; provide operational analysis & strategic planning analysis, and developed metrics; provided planning, product, business, and operations management analysis and support in the following areas: planning, research support, data analysis and reporting, resource management, process governance, budgetary requirements and spend, in support of business decision-making, strategy, and operations; provide input, support, and analysis to general IT business processes, development of a prioritized budget for the IT organization and works with other financial or data personnel to ensure accurate and timely operations, budget, and/or project management.

Maintained and used standards for planning and control by reviewing project materials and deliverables for adherence to methodology Collaborated with stakeholders/PMs to resolve issues and risks, create PowerPoint decks and reports for PMs and Supervisors.. Business and financial planning, professional concepts, as they apply to the organization. Budgeting. Performed administrative duties, including follow up, project status review and building reports, materials E-procurement.

Prepared reports through gathering, analyzing, and summarizing data and information; prepares presentation materials for management reports. Solid critical thinking skills (i.e., exercising independent judgment and discretion to perform assigned tasks with average complexity using established procedures, standards, and guidelines). Strong knowledge of financial systems (SAP, Business Warehouse) and concepts.

Successful interaction, at various organizational levels, (line employees to managers to directors to officers). Strong project coordination / management skills and advanced critical thinking skills; initiative-taking rather than reactive. Worked independently on medium to large projects as a project team member. Exercised independent judgment and discretion to perform assigned tasks from low to average complexity using established procedures, standards, and guidelines.

Initiated, conducted, and coordinated studies and analysis on IT operations, resource allocation, financial reviews; and analyzing programs to ensure that program goals and work plans, and job estimates are on target.

Worked on overall project planning through deployment, including on project schedules, cost, and scope deliverables. Organized and publish departmental and project-related documentation in various sources. Tracked and coordinated asset management, documentation/communications, contract/license management, vendor management, training, and lifecycle management.

Maintain capital and expense budgets utilizing proper accounting/budgeting controls, enter financial data into tracking system, and compile regular and ad-hoc financial status reports.

Process materials orders; support cost allocation program, and respond to questions and concerns from the business areas. Review contract invoices, identify disparities, and resolve issues with the project managers.

Provide financial analysis on project cost variances for plan vs. actual, and can identify inappropriate charges by resources not captured in the Job Estimate and makes appropriate corrections.

Analyze and perform calculations of metric information for monthly releases

Track and coordinate asset management, documentation/communications, contract/license management, vendor management, training, and lifecycle management.

Work on overall project planning through deployment, including on project schedules, cost, and scope deliverables.

Assist with tracking resolution of issues and risks.

Provide analysis and support to project planning processes.

Organize and publish departmental and project-related documentation in various sources.

Assists project manager with analyzing the project management system tool for data accuracy and integrity.

Ensure that data is viable and current.

Project Coordinator, 04/2015 08/2015

Enlighted, Inc. Sunnyvale, CA

Key Responsibilities:

Create/process sales orders for materials utilizing Great Plains, coordinated with third party labor providers, scheduling and multiple stakeholders

Interacted directly with client customers, and participating program contractors to resolve or address issues relating to application processing or rebate issuance

Worked to resolve customer order issues and drive fulfillment of orders to completion.

Performed/conducted research into project-related issues and collaborated with team members to facilitate successful/timely resolution. Exercised strong customer service skills working to effectively provide internal and external customer solutions.

Effectively utilized / technically competent with various software programs, such as Word, Excel, PowerPoint, Salesforce, Clarizen and Great Plains.

Created agendas, recorded and transcribed meeting minutes, process documentation, and presentations.

Demonstrated experience with managing tight deadlines and delivering to expectations and experience in personnel management with a high level of professionalism.

Worked both independently and in a team-oriented, collaborative environment. Demonstrated the ability to be persuasive, encouraging, and motivating and to elicit cooperation from a wide variety of sources, including many departments within the business.

Performed in the additional role of Cross-functional Team Lead by coordinating issues across multiple departments, coordinating meetings, lead the discussion groups and facilitated open communication and promoted cross discipline issue identification, and resolution to enable the streamlining of various processes across the company.

Demonstrated the ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities. Responded to project adjustments and alterations promptly and efficiently and was flexible during times of change. Was able to effectively prioritize and execute tasks in a high-pressure environment.

Demonstrated strong written and oral communication skills and the ability to read/understand/comprehend the communication styles of multiple team members and contractors that came from a broad spectrum of disciplines.

Websites, Portfolios, Profiles

https://www.linkedin.com/in/jackiesettles

Education and Professional Development

Bachelor of Science, Business Administration, University of Phoenix, San Francisco, CA, 2002

On-going, client-specific, corporate trainings as offered through the company’s Learn Now portal: ITIL, Project Management, Cost control, PMO management, Lean Six Sigma, SharePoint, Oracle Projects Technical, Oracle Project Financials, Cloud, Microsoft Teams; Microsoft Dynamics - Project Management. Analytics-Risk and Compliance Analytics, Data Analysis, Finance Performance and Optimization, Cisco WebEx Meetings, Oracle Fusion Time and Labor, Oracle Planning, Budgeting Cloud Service, Google - App Engine, Correspondence and Document Management, Resource, Management (RPA), Technical Project, Implementation, Finance, Excel, Microsoft Project Online, Billing, CRM Order Management, Oracle Utilities and Work Asset Management, Billing and Revenue Management, Billing and Collections, Inventory, Management, Collaborative Working, ITIL Change Mgmt., Aspect WFM - eWorkforce Management, Data Networking, Implement and Maintenance, SAP FI - Vendor Invoice Management, Agile Scrum Delivery, Enterprise Supply Planning, AI Project Manager, Communications and Culture, Customer Service (Products and Services), Demand Planning and Forecasting, Effective Communications, Information Workforce Management, Finance and Accounting, SAP FI - Product Costing, Risk Compliance and Governance.

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