TAMMY K VAUGHN

*** **** * **

Erwin, NC *****

919-***-****

OVERVIEW

A highly motivated business professional recognized as a results-oriented and solution-focused individual with 13 years of banking experience.

EDUCATION

Victory Baptist Academy

2000

Mechanicsville, MD

●Diploma

Atlantic Baptist Bible College

Chester, VA

Area of Study: Bachelor of Arts (4 year degree-accomplished in 3 years) 2003

Christian Elementary Education

COMPUTER SKILLS

Microsoft Office, Host Mainframe, OnBase, CMS, Tracker, Power Point and Adobe Primo, BOSS, ALS, Excel, PeopleSoft

PROFESSIONAL EXPERIENCE

Business Loan Assistant

Fidelity Bank

Aug 2021-Present

Accurately and efficiently enter customer and loan information into the Bank’s loan documentation system

Ensure loans submitted are documented properly and files contain all required information and documents

Assist with loan closing process: loan packaging, closing, and post-closing duties

Follow up on any document exceptions. Keep exceptions to a minimum

Assist with past due collections

Order property title searches and appraisals

Order and review flood determinations

Request and review required income verifications

Create and submit appropriate and accurate attorney instruction letters and loan commitment letters

Serve as a back up to CSR when needed to open deposit accounts

Assist Loan officer in any related duties

Prepare and process all loan applications

Review loan reports

Contacting clients when necessary for loan documents

Ensure all loan documentation is in compliance with FDIC and Bank guidelines

Supervisor Consumer Servicing

Retail Servicing

Aug 2020 – Present

●Maintain work flow on floor

●Maintain Associates PTO

●Process Quality Control on associates

●Train Associates

●Write procedures

●Assist with multiple projects and other teams with their work load

Senior Loan Documentation

Retail Booking

July 2018- Aug 2020

●Process daily workflow and manage flow on the floor for loans to be booked

●Book manual and auto book loans plus all types of modifications

●Assist loan officers with completing new loans and mods

●Low Error Rate while maintaining high production

●Train other associates in the department on multiple loan types

●Learned all loan functions in 4 months in order to train other associates

●Working with multiple GL’s and balancing at the end of the day

●Research loan documents as needed

●Answer phones and assist with loan officer questions

●Fill in for my supervisor when she is out of the office

Senior Loan Servicing Specialist

Commercial Loan Servicing

June 2015- July 2018

First- Citizens Bank & Trust Co.

Raleigh, NC

●Process daily workflow and manage work flow on the floor for payments, wires, payoff requests, advances

●Assist loan officers with reversal of payments on loans and reapplications of the payments as needed

●Low Error Rate while still maintaining high production

●Train New Associates in Department

●Multiple projects assigned by supervisor

●Working with different GL’s and balancing at end of day

●PeopleSoft entries, cutting checks

●Research complex issues as needed

●Answer phone calls and direct as needed

●File daily work after completion

Loan Services Specialist II

Commercial Loan Servicing

May 2012-June 2015

First- Citizens Bank & Trust Co.

Raleigh, NC

●Process daily workflow of payments, wires, payoff requests, advances

●Assist loan officers with invoices and interest paid letter requests

●Work with specialty loans and their payments

●Low Error Rate while still maintaining high production

●Train New Associates in Department

●Multiple projects assigned by supervisor

●Adding and deleting drafts from loans

●Verifying loans and modifications that have been booked to loan system

●Update addresses and return mail to ensure customers receive their statements in a timely manner

●Process rebate checks for customers

●Process 1099A IRS documents

●Balancing work at the end of the day

●Research complex issues as needed

●Attention to Detail

Loan Document Specialist I

Loan Doc Review-Commercial Booking

February 2011-May 2012

First-Citizens Bank & Trust Co.

Raleigh, NC

●Process daily workflow of new loan documents and modifications in AFS by inputting data into the system

●Create collateral in CMS once loans are booked to system

●Communicate with loan officers on issues with loans and mods when booking them

●Process loan rebooks for AFS system

●Maintained low error rate (5% error rate as of December 2011; position requirement was to remain below 20%) while maintaining the highest production rate on team

●Train new associate in the department

●Contributed multiple process improvements in the department including creating new prep-sheets for booking

●Experience with booking Forbearance Agreements and other complex payment schedules on AFS system

HONORS/AWARDS:

Central Loan Services Associate of Month September 2010

Central Loan Services Associate of Month October 2013

Central Loan Services Associate of the Month March 2020

Committees Served on:

Fun Committee 2010

REFERENCES

Available upon request.

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