Front Desk United States

Mellanie C. Hook

**** ******** *** ******* *****

Cell Phone 458-***-****

Email: ********@*****.***

Objective: To work for a company that will allow me to enhance and utilize my skills and disciplines I have gained through my education, employment and training opportunities.

I am a highly experienced professional, with extensive knowledge and organizational skills working in key operational roles for the United States and Foreign Allied Military Forces. I have very strong experience in teaming environments and customer relations. I am skilled and experienced in establishing and fostering excellent business relationships with a variety of entities:

Work Experience:

DynCorp International (United States Government Contractor)

Manila Philippines

January 2014 - Present

Job Title: Billeting (Housing)Front Desk Supervisor - Manager: Ms. Alicia Brown

Responsibilities:

Performs & supervised day to day operations of the Billeting Operations Team.

Tracks arrival and departure of all Manila Billeted personnel.

Coordinates with US Government designated representatives regarding billeting location, length of stay and special transportation requirements.

Provides after hour and emergency contact support for US Government guests

Greets and processes arriving/departing personnel, including orientation of all guests as appropriate.

Coordinates and schedules Billeting manpower and resources as needed.

Developed Billeting Standard Operation Procedures.

Developed Front Desk Standard Operation Procedures.

Helped Procure Billeting locations and Equipment for Housekeeping Services

Maintains an up to date record of cleaning supply inventory in order to maintain adequate stocks and makes necessary online and PR requisition for replenishment.

Acted as Main Point of Contact for Residents and Transient personnel.

Ensured clean, safe living spaces, while maintaining accountability of resources and maximizing available berthing spaces.

Maintained Key Control Procedures

Coordinated Housekeeping and Maintenance Services as required with hotel and condominium staffs.

Organized and prioritized billeting help desk requests.

Developed and provided oversight for Billeting related safety and standardization inspection.

DynCorp International (United States Government Contractor)

Zamboanga, Philippines

April 2010 – January 2014

Job Title: Aviation Administrator - Manager: Juba Millard/ 091*-***-****

Responsibilities:

Air Terminal Support Operations

Air Terminal Security and Ground Safety Procedures

Conducted Pre and Post Flights Operations

Complete Passenger Manifesting

Weighing of Cargo and Passengers

Coordination of Passenger/ Cargo Traffic Reports

Maintained All Flight Records, Permits and Correspondence

Liaison with Airfield Tower and PH Immigration

Liaison with Armed Forces of the Philippines and US government employees on coordination of services

Supported Air Crew with last minute administrative requests

Toyota, Cagayan

Zamboanga City, Philippines

January 2007 – July 2009

Job Title: Marketing Professional - Supervisor: Joy Halo/991-2901/992-7751

Responsibilities:

As a Marketing Professional assigned to front desk of Toyota Cagayan

Sales - Sold 5 vehicles per month

Served as a training consultant to all operations group members.

Implemented and managed training programs, policies, and procedures.

Prepared a budget to support training requirements.

Interviewed newly assigned trainees and conducted a comprehensive trainee orientation.

Developed and coordinated training policy.

Kia Motors Laguna

National Highway, Canlalay Laguna

July 2004 – July 2006

Job Title: Marketing Executive - Supervisor: Elazar Arena

Responsibilities:

Overseeing front-desk operations.

Sales 2-3 vehicles each month

Client follow-ups

Scheduling client for car service,

Reviewing inquires made and scheduling follow up call to client.

Educational Background

Tertiary: Bachelor of Science in Industrial Technology

RT LIM BOULIVARD

Zamboanga City

MARCH 2004

Secondary: Zamboanga National High School-WEST

RT. Lim Avenue Boulevard

Zamboanga City

March 2000

Primary: San Jose GUSU ELEMENTARY SCHOOL

San Jose Gusu

Zamboanga City

March 1996

Seminars and Trainings Attended:

2016- Present – Completed Annual Safety, Health and Environmental Training, Code of Conduct: Supplemental Training, SMART, Trade Compliance, Global Anti-Corruption Emerging Markets, Ergonomics

2015 -Code of Ethics and Business Conduct, Sexual Harassment: Issues for Today’s Workforce

2014 –Cybersecurity, Trade Compliance, Timekeeping

2013- Code of ethics awareness, Hazcom Training,

2012- Aviation Course

2011- Information Technology,

2010 – Safety, Fire Extinguisher

2009 – Communication &Team work during times of complexity and change. Coaching Through Complexity and Change: A Program for Leaders, Entrepreneurial Excellence in Today's Culture

2007 – Toyota Management System and Kaizen Training

Skills Summary

Excellent Communication Skills

Strong work ethic with sunny and positive disposition

Ability to deal with all people in a very professional manor

Creative, innovative and resourceful.

Dependable, dedicated, honest and sincere person

Flexible and can do attitude

Proficient in Microsoft Programs

Character Reference:

WARREN MANEJA

IGLESIA NI CRISTO, MINISTER

PORTLAND, OREGON

ROSE FILIPINAS

CARE HOMEOWNER

COLONIAL DRIVE

I hereby certify that the above information is true and correct to the best of my knowledge.

MELLANIE HOOK

Applicant

August 25, 2023

Dear Sir or Madam,

I’m writing to express my interest in your company. My earnest desire is to become part of your prestigious team. My desire is to work for a company that will allow me to enhance and utilize my Experienced, Security and Training disciplines which I have gained through my current position as Front Desk Supervisor for DynCorp International, an American company.

I am highly experienced professional. With extensive knowledge in Aviation Operations/Maintenance, Safety/Standardization Inspections for the United States and Philippine Military Forces. Routinely performs tasks in support of classified operations. Very strong experience in teaming environments and customer relations with I’ve attached my resume and have references available upon request. Thank you in advance,

V/r

Mellanie C. Hook

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