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Customer Service Front Desk

Utica, NY
April 15, 2024

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BRIAN M HOMKA **** Campbell Rd

Lot **.

Sauquoit, NY 13456



Paragon Athletic Club, New Hartford, NY

Front Desk Admin, Personal Trainer

● Perform various sales transactions, ranging from memberships to beverages.

● Greet members and attend to their immediate needs.

● Responsible for invoicing of membership renewals, past due accounts, and seasonal tennis accounts.

● One on one personal training for selected clients. City Gym, Utica, NY


● Designed and employed membership tracking system.

● Established and enforced rules and policies of the facility.

● Created spreadsheets to track daily sales, daily attendance, and member information.

● Designed training and nutritional programs for members based on individual needs. ACS, Utica, NY

Monetary Research

● Provide back up and issue refunds for consolidation over payments as well as reversed consolidations.

● Locate and provide back up for misapplied payments and reapply to correct accounts.

● Implement adjustments for interest, accrued through dates, next payment due dates and average daily balances.

● Resolve billing and credit issues.

Waterville Veterinary Clinic

Office Administrator

● Customer service including: Booking of appointments, surgeries, and follow up calls.

● Maintenance of company’s computer network

● Maintain clear, concise, and accurate documentation of medical procedures and services.

● Updating and maintaining accurate data, records, invoicing, and billing of patients, and collection of accounts due.

● Preparation and dispensing of pharmaceuticals, and medications.

● Assist in surgeries and general medical procedures. The Money Store, Sacramento, CA

Information Technology Agent

● Traveled to various remote offices to install, test and upgrade network components, personal computer hardware, and software.

● Inventory and constant updating of technology equipment for 7 local sites as well as 230 remote locations. This included Servers, Hubs, Routers, Adtrans, UPSs, PCs, Monitors Printers, Milans and Modems.

● Managed the demobilization of equipment from forty Auto Finance remote sites, which were closed.

● Coordinated the asset transfers for the subsequent redeployment of this equipment to local and remote sites.

● Performed Quality Assurance inspection and testing of networks prior to their being shipped to local and remote sites.


Strong skill and experience in fitness,

customer service, management,



● Numerous State, Regional, and

National Level awards in


● Featured in Muscle and Fitness,

Flex, MuscleMag International, and

Ironman Magazines.

● Voted “Hardest Trainer of the

Year,” by MuscleMag International.

● Guest appearances and seminars.


State University of New York at Oswego

Bachelors of Applied Science

BRIAN M HOMKA 9698 Campbell Rd

Lot 25.

Sauquoit, NY 13456


Gold’s Gym, Citrus Heights, CA

Head Trainer

● Supervised the Club’s trainers, and conducted regular meetings with them.

● Authored training manual for work out programs, eliminating conflicting philosophies among trainers.

● Acted as a consultant for the purchase of new equipment.

● Designed an equipment placement floor plan for future expansion. Weightworld, Carmichael, CA


● Executed new membership strategies resulting in increased sales.

● Managed all employee staff.

● Implemented new accounting system and performed all related functions, including accounts payable and receivable.

● Maintained and ordered, stock and items for sale.

● Established policy of developing individualized training and nutrition programs for members.

Rommel’s Gym, Roseville, CA


● Owned and managed professional weight training facility.

● Maintained positive customer service, securing long- term loyal clients and employees.

● Developed and employed, advertising strategies, and marketing techniques.

● Managed multi department staff, including salespersons, trainers, aerobic instructors and janitorial staff.

● Provided personal training, including training programs, as well as nutritional guidance from beginners to competitors.

● Performed all related accounting functions such as payroll, accounts payable, accounts receivable and quarterly taxes.

● Maintained and serviced diverse array of equipment and machines. Gold’s Gym, San Jose, CA

Co-owner, Assistant Manager

● Primary duties again included development of training and nutritional programs.

● Developing sales promotions, performing various accounting functions and inventory maintenance.

● Instituted new floor plan for greater security and membership control. Hank’s Gym, Houston, TX

Assistant Manager

● Primary duties again included development of training and nutritional programs.

● Maintained and serviced diverse array of equipment and machines.

● Performed all functions of management during owner’s two month absence.

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