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Customer Service Front Desk

Location:
Utica, NY
Posted:
April 15, 2024

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Resume:

BRIAN M HOMKA **** Campbell Rd

Lot **.

Sauquoit, NY 13456

315-***-****

ad403u@r.postjobfree.com

EXPERIENCE

Paragon Athletic Club, New Hartford, NY

Front Desk Admin, Personal Trainer

● Perform various sales transactions, ranging from memberships to beverages.

● Greet members and attend to their immediate needs.

● Responsible for invoicing of membership renewals, past due accounts, and seasonal tennis accounts.

● One on one personal training for selected clients. City Gym, Utica, NY

Manager

● Designed and employed membership tracking system.

● Established and enforced rules and policies of the facility.

● Created spreadsheets to track daily sales, daily attendance, and member information.

● Designed training and nutritional programs for members based on individual needs. ACS, Utica, NY

Monetary Research

● Provide back up and issue refunds for consolidation over payments as well as reversed consolidations.

● Locate and provide back up for misapplied payments and reapply to correct accounts.

● Implement adjustments for interest, accrued through dates, next payment due dates and average daily balances.

● Resolve billing and credit issues.

Waterville Veterinary Clinic

Office Administrator

● Customer service including: Booking of appointments, surgeries, and follow up calls.

● Maintenance of company’s computer network

● Maintain clear, concise, and accurate documentation of medical procedures and services.

● Updating and maintaining accurate data, records, invoicing, and billing of patients, and collection of accounts due.

● Preparation and dispensing of pharmaceuticals, and medications.

● Assist in surgeries and general medical procedures. The Money Store, Sacramento, CA

Information Technology Agent

● Traveled to various remote offices to install, test and upgrade network components, personal computer hardware, and software.

● Inventory and constant updating of technology equipment for 7 local sites as well as 230 remote locations. This included Servers, Hubs, Routers, Adtrans, UPSs, PCs, Monitors Printers, Milans and Modems.

● Managed the demobilization of equipment from forty Auto Finance remote sites, which were closed.

● Coordinated the asset transfers for the subsequent redeployment of this equipment to local and remote sites.

● Performed Quality Assurance inspection and testing of networks prior to their being shipped to local and remote sites.

BACKGROUND SUMMARY

Strong skill and experience in fitness,

customer service, management,

computers.

ACHIEVEMENTS

● Numerous State, Regional, and

National Level awards in

Bodybuilding.

● Featured in Muscle and Fitness,

Flex, MuscleMag International, and

Ironman Magazines.

● Voted “Hardest Trainer of the

Year,” by MuscleMag International.

● Guest appearances and seminars.

EDUCATION

State University of New York at Oswego

Bachelors of Applied Science

BRIAN M HOMKA 9698 Campbell Rd

Lot 25.

Sauquoit, NY 13456

315-***-****

ad403u@r.postjobfree.com

Gold’s Gym, Citrus Heights, CA

Head Trainer

● Supervised the Club’s trainers, and conducted regular meetings with them.

● Authored training manual for work out programs, eliminating conflicting philosophies among trainers.

● Acted as a consultant for the purchase of new equipment.

● Designed an equipment placement floor plan for future expansion. Weightworld, Carmichael, CA

Manager

● Executed new membership strategies resulting in increased sales.

● Managed all employee staff.

● Implemented new accounting system and performed all related functions, including accounts payable and receivable.

● Maintained and ordered, stock and items for sale.

● Established policy of developing individualized training and nutrition programs for members.

Rommel’s Gym, Roseville, CA

Owner

● Owned and managed professional weight training facility.

● Maintained positive customer service, securing long- term loyal clients and employees.

● Developed and employed, advertising strategies, and marketing techniques.

● Managed multi department staff, including salespersons, trainers, aerobic instructors and janitorial staff.

● Provided personal training, including training programs, as well as nutritional guidance from beginners to competitors.

● Performed all related accounting functions such as payroll, accounts payable, accounts receivable and quarterly taxes.

● Maintained and serviced diverse array of equipment and machines. Gold’s Gym, San Jose, CA

Co-owner, Assistant Manager

● Primary duties again included development of training and nutritional programs.

● Developing sales promotions, performing various accounting functions and inventory maintenance.

● Instituted new floor plan for greater security and membership control. Hank’s Gym, Houston, TX

Assistant Manager

● Primary duties again included development of training and nutritional programs.

● Maintained and serviced diverse array of equipment and machines.

● Performed all functions of management during owner’s two month absence.



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