Customer Service High Volume

Sean Michael Hamilton

* ******* ********, ******** *******, Col. 80903

(585) 629 - 9944

***************@*****.***

Work Experience

Hideaway Bar and Grill: Bartender, Castle Rock, Col. January 2023 – Present

-Responsible for serving guest at a high volume and promoting specials. Clean keg coolers and maintain a clean bar, liquor orders, come up with cocktails for the holidays, serve bar tables.

Single Barrel: Bartender/Bar Manager, Colorado Springs, Col. January 2020 – November 2022

-Responsible for checking all kegs. Ensuring all liquor has been stocked/ordered and serving with great customer service while making drinks. Serving at a fast pace. Opener/Closer

Old Chicago: Bartender-Server, Col. Springs (Full Time) January 2018- January 2021

-Serve at high volume with maintaining quality customer service. Closing/opening bartender duties, cut fruit, flip beers in the coolers, clean station. Handle cash from beginning to end of night. Serve tables in the dining room as well as cocktail. Clean

Boarder Burger: Bartender-Server, Manitou, Springs (Seasonal). March 2018- October 2020

-Work in a fast pace environment. Show team skills while staying positive on the floor. Maintain knowledge of food menu, cocktails and rotating craft beer taps. Serve a large section while keeping up on running side work. Work hard and clean.

O’Furry’s: Bartender, Colorado Springs, Col. (Full Time) March 2017- February 2018

-Speed, efficiency along with quality service were my main duties. Followed by all other bar responsibilities; squeezing fresh juices, stock, clean, menu knowledge.

Dinosaur BBQ: Bartender, Rochester, N.Y. (Full-Time) May 2015- January 2017

-Learning craft cocktails along with serving at a fast pace. Helping guests go through a detailed menu and opening/closing the bar. Prepping for the night/weekend such as cutting fruit, homemade sangria/sour mix, setting up kegs, ect. Always making sure the bar is set up for the next team member to take over.

Tilted Kilt: FOH Manager, Bar Manager, Henrietta, N.Y. November 2014- May 2015

-Job Duties: Opening the store, staffing, training, scheduling, orders, inventory, setting up bar and doing promotions. Implement drafts, bottles, liquors and wines to sell. Running the floor, opens and closes. End of day reports, along with deposits, check outs and any cash handling. As well as coordinate expo.

Macgregor’s: Bartender, Rochester, NY. May 2013 – November 2014

-Responsible for opening and closing, along with stocking each bar and cleaning. Educating myself with new craft beer and maintaining high quality customer service.

Education and Training Experience

Philadelphia Art Institute: Bachelor’s Degree in Advertising & Marketing 2010-2013

Monroe Community College: Associates Degree in Communications 2008-2010

Bartending Professional Training Institute, Inc: Rochester, NY 2007

Honeoye Falls- Lima: GPA 3.2 2005

References

Jeremey Myers: General Manager of Single Barrel/Owner of Thirsty Parrot (719) 321 - 3245

Nick Benedick: Manager at O’Furrys (703) 209 - 2733

Victoria Kania: General Manager at Boarder Burger (719) 648 - 2460

Mary Kinuko Nakanishi-Utt: Co-Worker at Old Chicago (719) 433 - 6400

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