Customer Service Project Coordinator
Resume:
Tammy Jo Mounce
Springdale, AR *****
**************@*****.***
Highlights:
Assertive, self-motivated, goal-oriented, organized and efficient.
Quick to learn procedures and processes.
Thrives in high pressure environment.
Works effectively with deadlines.
Provides excellent Customer Service.
Planning and Support Skills:
Tech Writer/Spec Writer/Label Specialist
Technical Support
Logistics/Transportation
AR/AP
Project Coordinator
HR
Operations
Time Management
Special Training & Certification:
Effective Communication & Teambuilding
Communicating with Confidence and Clarity
How to Deal with Difficult People
APICS Certified
Professional Experience
Tyson Foods – Fresh Meats – 04/03/23 – Present
Labeling Specialist
Supporting Bruss and Madison Pork & Beef as Spec Writer, Tech Writer and Label Specialist. Updating and creating new specs, creating new Product codes, Pickle codes and new Labels. Working closely with Product BU’s, Food Scientists and plant personnel delivering updates and updated needs with accuracy and great attention to detail. Updating Teklynx, working with Tango and Label suppliers. Accounts Payable for the 800 Label program on a weekly basis, coding labels for accounting purposes.
Zebra Technologies – Walmart Account – 2/2018 – 1/2023
Implementations Specialist II – Enterprise Client
Supporting all handheld device types and wireless printers. Coordinator and Implementing changes/updates product change with all mobility devices via AirWatch. Working in ServiceNow, creating and tracking Change Controls and leading all Scrum meetings. Worked with PM with keeping all updates/upgrades on schedule. Performing validations to ensure all changes have been executed and applied successfully. Focusing on providing on accuracy, compliance, and consistent success of product rollouts. As well as aiding in support, resolution, and any escalation issues that arise with software and hardware. Identifying, documenting for tracking purposes and QA on the backend with the utmost accuracy and attention to detail. Creating Validation Standards policies, issuing Validation Certification testing. Working with Pre-Sales Engineering and other areas creating documentation as well as provided training for onshore and offshore support teams for future purposes. Working closely with all area management (Zebra and Walmart) with communication, offering efficiencies and time management. Assisting Post Sales Engineer Project Managers with any other needed tasks as needed.
IBM Contractor –Walmart Account – Bentonville - 2015 – 2018
Systems Administrator – Store Server Team - Client Level 2
Supporting Walmart Servers and ensuring all firmware and operating systems are current and consistently up to update. Experience working with Unix, Linux, VMware, Citrix, WebSphere Service Portal, Xen, and Windows systems, as well as Cisco. Works closely with Service Tech Engineers at site level providing Level 2 support with hardware replacement and networking issues. Working with Service Level Agreements, deadlines and driving issues to completion working with all levels of support and management. Aided with all Disaster Recoveries efforts.
Gene Nicholas, LLC – Lowell - 2011 – 2014
Operation Manager - Dispatch/Payroll/AP&AR/Scheduling/HR
Held position for a General Construction Contractor and owner for large scale construction projects. Responsibilities for this position entailed ordering materials, dispatching heavy equipment and trucks to construction sites in timely manner. Worked closely with Construction Managers, Project Managers and Superintendents on site. Also responsible for AP/AR, payroll, cost efficiencies and all company HR tasks. Focusing on logistics, general operations, and coordinating daily schedules requested by the customers material needs. As well as screening and hiring of all drivers, construction workers. Maintained maintenance service records for 30+ dump trucks and heavy equipment.
Tyson Foods, Inc. - Research & Technology - 2005 - 2010
Purchasing/Accounting III/Logistics/Scheduling/HR
Responsible for ordering and purchasing ALL plant materials (i.e., meat, batter, breading, pre-dust, boxes, labels) for plant production and all products to be prepared by Food Scientists. Meeting deadlines was imperative as well as focusing on the logistics of supplier/vendor capabilities while keeping costs in mind. Executed clear and concise communication with internal and external customers. Researching, acquiring quotes, and ordering of all materials needed for products to be delivered to the customer in a timely manner. Coordinating deliveries of materials ordered in a timely manner as per Food Scientists and customer deadlines successfully. Worked closely with Plant Cost Accountant daily on cost efficiency and inventory FIFO.
Wal-Mart Information Systems Division – Bentonville - 1995 – 2000
Store Planning Project Coordinator - Technical Support
Worked in conjunction with all US and International Store Planners in the field by coordinating the delivery of hardware for the sites possession and set up of hardware and software at store sites. Provided excellent hardware and software support for range of systems including all system files, network, and POS systems. Highly deadline driven working with new store openings, relocation's, remodel. Including international stores (Germany, Brazil, China, Mexico) which was my forte. Worked closely with vendors, programming support, lower-level help desk teams as well as all levels of management store level and home office. Responsibilities included assisting with the pre-loading of the ISP's and RXP's systems before shipping and all stores Disaster Recoveries when needed. Participated in annual Store Planning meetings where our team provided firsthand question/answer segment for the 200+ field associates.
**References available upon request
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