RACHEL WALLACE,

***** ***** ***** ** **** *** Temple Terrace, Florida 33637 813-***-**** ad402l@r.postjobfree.com

PROFESSIONAL PROFILE

Task-focused, certified professional with cross-functional administrative and customer service experience. Dedicated and compassionate, maintains high-level-of-care standards by taking whatever steps necessary to ensure patient safety, comfort, and medical care.

●Understand the patient care treatment process and familiar with hospital workflows.

●Well-organized and able to prioritize duties to manage time effectively.

●Accustomed to working in deadline-driven, multi-task, team-oriented environments.

REGISTRATION / CERTIFICATION

HIV/AIDS/Blood Borne Pathogens (BBP) CPR/BLS/AED First Aid

National Patient Care Technician Certification (CPCT), #P8N2M7N2

SKILLS SUM

MARY

Soft Skills:Written and Verbal Communications Skills, Assertive, Leadership, Critical Thinker, Time Management, Customer Service

Technical Skills:Microsoft Office: Word, Excel, and PowerPoint, Electronic Health Records (EHR), Electronic Medical Records (EMR), Computer Skills, Data Entry, Typing Speed of 50 Words per Minute

Medical Skills:Telemetry, Medical Terminology, Injections (IM, ID, SQ), Phlebotomy/ Venipuncture, Finger/ Capillary Stick

Clinical Skills:Triage, Diagnostic Testing, Vital Signs: Blood Pressure, Temperature, Respiratory Rate, Pulse, and Weight

Administrative Skills:Front and Back Office, Phone Etiquette, Negotiation Skills, Scheduling, Email and letter Correspondence, Maintenance Coordination, Reports and Documentation.

WORK EXPERIENCE

ATI RESTORATION

Contact Center Rep

Advent Health Tampa

09/20/2021-07/15/2022

Cardiac Tech

-Measuring Heart rhythms

-Monitoring Heart Rates

-Answering phones

-Admitting and Discharging patients

-Scanning

Medexpress(temp Csi Companies)

02/15/21-05/15/2021

-Registration for Patients

-Verify Insurance

-Covid Testing

-Check out

Tranzaact(temp)

09/19/20- 12/07/2020

Qualifying Specialist

-Medicare inbound /outbound calls

-Transfers

American Medical Clinics

04/27/19-07/22/19 (Temp)

Medical Assistant /Administration

-Answering phones

-Check In/Check Out

-Collecting Payments

-Triage

-Performing Phlebotomy

-Scribing

K&G Fashion-Duluth Ga

01/18/19-03/20/19

Cashier

-Cashing our customers

-Collecting money

-Proving customer service

Genesis Medical Clinic-Tampa Fl

08/16/18-11/19/18

Front/Back Office

-Answering phones

-Scheduling Patients

-Verification of insurance

-Running UDS,Drawing blood

-Scribing for the Doctors.

Physician Partners of America- Tampa Fl

04/06/18-07/01/18 (Contract)

Data Entry

-Entering patient information,Doctors Notes, registering patients

BPL Plasma – Tampa FL 06/22/2015 – 04/06/18

Phlebotomist / Medical Receptionist / Donor Floor Technician

●Maintains a daily tally averaging 40+ finger sticks and specimen collection.

●Answer phone calls and provide information or transfer calls to appropriate personnel.

●Operate computer systems to create and manage donor files.

●Obtains capillary blood sample with patient safety and comfort in mind and performs hematocrit and total protein lab tests.

●Prepares laboratory equipment for plasma donation and adequately troubleshoots equipment.

●Collects samples by evaluating vein suitability and performing venipuncture.

Express Scripts – Tampa FL 10/2014– 05/2015

Prior Authorization Representative / Documentation Specialist

●Actively coordinated inbound calls for the Coverage Department in a professional manner.

●Entered clinical criteria into company computer system to obtain prior authorization for medication.

●Maintained an average 230 seconds average handle time while providing quality service.

●Maintaining a 95 quality score while exceeding the required servicer level agreement (SLA) terms.

Sykes Enterprise – Lakeland, FL 10/2012 – 04/2013

Customer Service Representative (CSR)

●Served as the main source of contact, providing excellent service to AT&T customers.

●Anticipated customer needs and resolved customer issues by researching specific solutions.

●Communicated with each customer in a clear and concise manner.

McDonald’s Restaurant – Mulberry, FL 07/2011 – 01/2013

Cashier / Customer Service Associate

●Offered fast and friendly service, operated cash register, and maintained the overall appearance and cleanliness in the restaurant.

●Worked as part of a team and interacted with diverse customers and staff members.

EDUCATION

Hillsborough Community College In School - Nursing

Mulberry Senior High School Diploma, 2012

Strayer University- Current Student- Bachelor Degree in Business

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