Customer Service Call Center

MICHAEL KIRK BYARS

*** ****** ****, **********, ** 40324 • 502-***-**** • ******@*******.****

Professional Summary

Energetic customer service professional eager to deliver positive, memorable experience to every customer. Consistently exceed expectations with strong time management and multitasking abilities. Quick learner and hard worker with natural sales talents. Customer service Organization and record keeping. Customer needs assessments Problem resolution Retail marketing Skills

Excellent customer service

Good Listening Skills

Written and Oral Communications

Customer Satisfaction

Inbound Customer Calls

Good Judgment

Loss Prevention

Active Listening

Teamwork and Collaboration

Organization and Time Management

Excellent Communication

Managing

Purchasing

Work History

Customer Service Call Center Representative, 12/2021 to 11/2022 Helpware – Harrodsburg, KY

Documented and detailed calls and complaints using call center's CRM database. Helped customers every day with positive attitude and focus on customer satisfaction. Achieved high satisfaction rating through proactive one-call resolutions of customer issues. Adhered to company policies and scripts to consistently achieve call-time and quality standards.

100% attendance during employment

Investigated and resolved customer inquiries and complaints quickly. Met customer call guidelines for service levels, handle time and productivity. Achieved high satisfaction rating through proactive one-call resolutions of customer issues Escalated complicated customer account issues to supervisors and help desk workers Adhered to company policies and scripts to consistently achieve call-time and quality standards

Player Services Associate, 02/2020 to 10/2021

The Red Mile – Lexington, Ky

Responsible for greeting each member entering Casino, register new members, make 100-200 calls per week to members informing them of ongoing activities. Sales Associate, 03/2009 to 12/2019

Walmart

Being first person customers see and meet at door, welcome each person with “Good Morning” or” Hello” and as customers leave tell them “Have a Great Day”. Provided accurate information to help customers quickly navigate store and acquire items for purchase.

Keep shopping carts organized, and make sure electric carts are charged and available. Participated in Loss Prevention by checking receipts, observing customers for hidden merchandise and cooperating with LP on stopping suspected individuals. Provide excellent customer service, stock, set modular, build features. Also responsible for the setting, stocking and service for major holidays such as Christmas, Valentines, Easter and Halloween.

Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.

Informed customers about all product lines and services offered by the company. Additional Experience

Various

Property Management, Parks And Recreation, Transportation, Management, Youth Sports Coach(26 years),

Education

Some College (No Degree): Mechanical Engineering

University of Kentucly - Lexington, KY

GPA: 2.9

Bachelor of Science: Physical Education/Business Administration, Business Administrationj. Accounting/Engineering, 06/1965

Eastern Kentucky University - Richmond, KY

GPA: 3.1

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