Patricia Katiyo

+263-**-***-****/+263-**-***-****

ad401f@r.postjobfree.com

**** ********* ***** ****** ********

Dear Hiring manager

I’m pleased to be writing to you today regarding my application for the retail stores position advertised on the

internet.I believe my qualifications and experience make me an ideal

candidate for this job.

I have a community based retail services certificate,Diploma in tourism and hospitality and 5+ years of proven

experience and efficiently managing both Guests and staff.I am an extremely organized,calm,and guest

professional with excellent retail skills.

I have a passion for providing quality retail services to guests,and the necessary leadership skills to inspire

other staff members to strive to provide above standard levels of service.

I have learned in a variety of retail services environments.

I have strong people skills and strive to acquaint myself with each Guest members and support system to

best facilitate an effective long-term plan.I would appreciate the opportunity to discuss the requirements of

the position with you further at your convenience, You can reach me via email or on telephone.I look forward

to hearing from you.

Thank you for your time and consideration.

Sincerely,

Patricia katiyo

Patricia Katiyo

+263-**-***-****/+263-**-***-****

ad401f@r.postjobfree.com

7608 hatcliffe North Harare Zimbabwe

OBJECTIVE

To work in an environment which encourages me to succeed and grow professionally

where I can utilize my skills and knowledge appropriately.

EXPERIENCE

2023 - Till operating

Current Spar Ballantynr (Pvt)LTD

-Redeem stamps and coupons

-Packing and wrapping purchases

-Maintain clean and tidy checkout areas

Information

-Answering customer queries

-Ensure pricing is correct

-Handle merchandise returns and exchanges

-Customer service

-Financial transaction

-Provides pricing information by answering questions

-Record and balance petty cash -disbursements

-Scanning items for customers

-Showed commitment to utmost customer satisfaction

2023 - Merchandise

Current Spar Ballantynr (Pvt)LTD

-Planning and developing merchandising strategies

-Analysing sales trends for various outlets

-Forecasting sales and profits

-Sales

-Arrange product displays

-Customer service orientated

-Manage inventory information

-Negotiate deals and lower prices

2020 - Fruit and veg

2023 Fresh trade (Pvt)LTD

-Prepare produce samples

-STORE PRODUCTS

-Dispose food waste

-Jell fruits

-Serving customers

-Maintaining produce inventory logs

-Weigh or measure ingredients

-Complying with sanitation and safety standards

2023 - Customer care

Current Spar Ballantynr (Pvt)LTD

-Customer service responsibilities

-From sources across the web

-Handling customer complaints

-Resolve customer issues

-Attending customer service team meetings

-Designing customer service protocols

-Financial transaction

-Relationship building

-Answering customer queries

-Collecting customer feedback

-Communicating with customers through -various channels

-Fulfilling customer requests

-Tracking customer service

-Troubleshooting all technical issues

-Advising and serving customers

-Answering the telephone

-Ensuring that sales targets are met

-Generate sales leads

-Referring customers to superiors when necessary

-Through proactive chat

-Updating customer accounts

-Communication

-Developing well documented

-knowledgebase

-Maintaining a database of customer information

-Open new customer accounts

-Processing billing

2020 - Counter sales

2023 Fresh trade (Pvt) LTD

-Greet and direct customers

-Processing payments

-Assists customers with purchase decisions

-Inventory control

-Merchandising

-Customer satisfaction

-Maintain showroom displays

-Perform other duties as assigned

-Process payments and refunds

-Providing the customers with solutions instantly

EDUCATION

2018 National Certificate of till operating

Future college (Pvt)LTD

National Certificate

2021 National Certificate in tourism and hospitality

Future college (Pvt)LTD

National Certificate

2023 National Diploma in tourism and hospitality

Future college (Pvt) LTD

National Diploma

SKILLS

Positive attitude Team player

100% 100%

Well communication Time management

100% 100%

Stay calm under pressure

100%

ACTIVITIES

Swimming

Netball

Passionate in travelling

Cooking

Playing basketball

LANGUAGES

English

Shona

PERSONAL DETAILS

Date of Birth : 10/12/1993

Marital Status : Single

Nationality : Zimbabwean

Religion : Christianity

Passport : Zimbabwean

Gender : Female

Driving Licence : Class 4

Place : Zimbabwean

REFERENCE

Mr Mushaike - Fresh trade (Pvt)LTD

Manager

Freshtrade.co.zw

+263*********

Mr P Dangarembizi - Spar Ballantynr

Counterhand

Spar.co.zw

+263*********

Contact this candidate