Harold Williams

ad400r@r.postjobfree.com

602-***-****

Summary of Qualifications

Biomedical Field Service Technicians

Job Responsibilities:

Provide installation and commissioning services of newly purchased equipment customer facilities.

Provide service and support to customers including preventative maintenance,

troubleshooting and repair, yearly certification on-site.

Deliver world-class customer service to all customers with professionalism.

Meeting customer requirements.

Coordinate business information between customers, and other associates.

Submit all paperwork in a timely and professional manner.

Maintain a close professional relationship with all internal/external customers.

Participate in developing and maintaining a sense of teamwork within the service

department.

Seek and participate in training to improve technical and professional skills

Works Experience

05/23-Pres. Hewllet Packard International.

Position: Mobile Technician

Duties

Deployment of servers for International Hotel Group

PMS System Hardware Refresh.

Deployment of Ingenico credit card Point Of Sales systems for Hallmark.

Next Gen Payment Systems.

Fedex Door Dock Computers

Break Fix department providing Preventive Maintenance for Printer

Contracted to Hp.

Field service support of networked devices (Routers, IP Protocols, etc.)

Perform preventative maintenance visits to help maintain a stable client-based system.

Perform service tasks in a timely and quality conscious manner including but not limited to: pulling cable, installing connectors, mounting Servers, Pc's, printers, point of sales devices, and power back up devices.

Provide end-user client training as needed.

Travel to various job sites required.

06/19 – Pres. Becton, Dickinson/Novasyte (Carlsbad, Calf.)

Position: Biomedical Equipment Repair/certification

Duties

Installing, testing, calibrating

repairing biomedical equipment

maintaining safe operations

Device check in

equipment calibration

preventive maintenance

Quality assurance inspection

Regulatory Compliance

Troubleshooting

Diagnose device malfunction

Approves new equipment by conducting tests, ensuring adherence to codes and making modifications.

Technicians' main duties are to inspect, maintain, repair, and install this equipment.

Disassemble equipment to locate malfunctioning components, repair or replace defective parts, and reassemble the equipment, adjusting and calibrating it to ensure that it operates according to manufacturers' specifications.

Other duties include modifying equipment according to the directions of medical or

supervisory personnel, arranging with equipment manufacturers for necessary equipment repair, and safety-testing equipment to ensure that patients, equipment operators, and other staff members are safe from electrical or mechanical hazards.

Biomedical equipment technicians work with hand tools, power tools, measuring devices, and manufacturers' manuals.

05/17-09/17 Endurance (Blue Host) (Phoenix, Az.)

Position: Web Adivsor,

Duties:

web hosting, Domain, emails, backups

redirect Domains, and assigning domains,

managing and troubleshooting websites

SSL certificates. Sitelock

11/08-01/09 AT&T through Aerotek, (Phx. Az)

Position: Technical Support for At&t Uverse services.

Duties:

I supported the launch of At&t's Uverse systems in dallas Tx.

trouble shoot Xp, Vista

set top boxes, Dvr’s, televisions, internet,

Emails, connections, passwords, account setups.

Remotes controls.

7/07-10/08 DELL through Etelecare, (Phx.Az.)

Position: Technical support

for Dells top of the line XPS systems.

Duties:

Provide technical assistance to computer system users.

Answer questions or resolve computer problems for clients via telephone or from remote

location.

May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and

operating systems

Resolving client issues

9/2004 - 2/2005 2Wire (Volt Temp Service) (Phx,Az.)

Position: Technical Support

Duties:

Tech Support for High speed home networking

Troubleshoot 2wire router system for DSL connection.

Setup 2Wire accounts.

Troubleshoot 2Wire emails.

3/1999 - 11/2003 Earthlink (Phx/Atl.)

Position: Technical Support Specialist

Duties:

identified and Diagnosed technical issues and customer support.

Escalated issues as needed. Mastered WinXP, Win 98,2000, Me, NT and Xp operating systems.

Demonstrated superior listening skills when resolving client issues.

Promoted from Senior Technician to Master Technician.

Utilized effective organizational skills when logging customer issues.

VOLUNTEER WORK:

Vietnam Veterans of San Diego, Calf

Position: Computer repairs Tech.

Duties: Building Pc’s out of spare parts, upgrading of computers for the Vets

Washington My-yor Resources, Inc. Seattle Wash.

Position: Computer repairs Tech.

Duties: converting business computers to Pc’s for use in the home.

Education/Training:

Midway Adult Center, San Diego Calf.

G.E.D.

U.S.M.C., Oceanside Calf.

Telecommunications (interel Mpx/spk Elec. Systems; Siemen-PBX systems)

Deer Park High, New York

Major: all major studies

Began:10/75 end: 5/78

Graduated: 04/78 GPA: 70

Extra Curricular: G.E.D.

Robert Frost Jr. High, D.p. New York

Major: all major studies

Began:10/72 end: 5/75

Graduated: 5/75 GPA: 70

Extra Curricular: N/A

Eastern Military Academy, Huntington New York

Major: all major studies

Began: 10/76 end: 5/77

Graduated: GPA: 75

Extra Curricular: R.O.T.C.

Comments:

Bilingual (Spanish/English)

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