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Customer Service Sales Manager

Location:
Houston, TX
Salary:
50000
Posted:
April 15, 2024

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Resume:

Jonathon H. Stanford

Cell- 832-***-**** ad400e@r.postjobfree.com

Top ranked and award-winning sales manager 5 years running. Recognized repeatedly for contributions to record-setting sales figures in the region. Proven track record of leadership amongst the company and the ability to generate high-quality, high-volume sales quarterly. Customer and detail oriented during every sale and always focused on the highest customer service. Driven and passionate about my personal work ethic as well as the work ethic of each of my team members.

Expertise:

Budgeting & Forecasting

Relationship Building

Strategic Planning

Staff Training & Development

New Business Development

Customer Relations Management

Operations Manger

Account Manager

Auditing of Monthly Sales

Professional Experience:

Rober Half – Houston, Texas

PC Technician 2023- 2024

Provided technical support to all requests from team.

Provided and implemented solutions

System administration

Monitored and tracked technical issues

Managed multiple complex project concurrently

AAA- The Woodlands, Texas

Sales 2020- 2023

Educate customers on the benefits of having insurance coverage for home and auto.

Sell 15+ memberships per month for roadside assistance.

Sell 12+ auto policies and 12+ home policies per month.

CAR TOYS – Humble, Texas

Sales Manger 2015 - 2020

Sales Associate 2012 - 2015

Supervisor to an 8-man team at one of the few high res. stores out of the 49 in the Country.

Keeping current with supply and demand, changing trends, and competitors.

Maintained and improved professional and technical knowledge by attending education workshops.

Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with exiting accounts.

Monitor daily and weekly sales metrics to facilitate yearly goals and growth for each sales associate.

Impact & Results

Recruited as coach and trainer to all new hires; collaborated with upper management to make sure all sales associates worked as a collective team.

Continually met and exceeded sales goals; Upwards of $250,000 per year in merchandise solo sales.

Improved the Google reviews for my store location due to impeccable customer service.

Awarded Top Performance dollars in Texas Region; 2015-2018

Awarded Most Warranty sales in Texas Region; 2015-2018

Awarded Highest Profit dollars in Texas Region; 2015-2018

Awarded Focal Speaker promotion winner; 2015-2018

Computer Skills:

Word

Excel

Outlook

PowerPoint

WCS Software

Multi-Line Phones

Google Drive

Windows

POS System

Education:

Lone Star College – Kingwood, TX

Business Management 2003 – 2004

Prairie View A&M University – Prairie View, TX

Business Management 2001 – 2002

Chester W. Nimitz Senior High School – Houston, TX

H.S. Diploma 2001

Non Sales Professional Experience:

JB Hunt – Houston, TX

Production and Inventory 2010-2012

Integral part of the theft prevention team

Establish a cycle count schedule

Develop and authorized stock list and updated procedures for each warehouse

Fed EX – Houston, TX

Package Handler 2008 – 2009

Loading and unloading of packages up to 150lbs

Handle packages with the use of fork trucks, pallet jacks and other mechanized equipment

Integrated Airlines – Houston, TX

Platform Clerk 2006 – 2008

Prepare work orders and invoices

Use of handheld scanner to record shipment data

Performed logistic duties in order to facilitate daily operations of fleet trucks



Contact this candidate