Lakesy Young

Dedicated and results-oriented professional with a proven track record in restaurant management, now seeking to leverage extensive experience into a rewarding career in property management. Adept at overseeing operations, managing teams, and ensuring exceptional customer service, I bring a strong foundation in leadership, problem- solving, and communication skills. Excited to apply my strategic mindset and passion for delivering outstanding experiences to the dynamic field of property management, with a commitment to maximizing property value and tenant satisfaction.

Arlington, TX 678-***-**** ad4006@r.postjobfree.com

WORK EXPERIENCE

P.F Chang’s — Senior Operations Manager

P.F. Chang’s — Certi ed National Trainer/New Restaurant Opening Trainer/Lead/Server/Bartender 03/2020 to 08/2023, Grapevine, TX

My role included the following:

Supervised and facilitated training of all Hospitality Team Members Developed schedules for all Hospitality Team members Held pre-shift meetings to provide daily focus and continuous direction for staff Held front of house staff accountable for dress code standards Accountable for following and executing all state safety and sanitation guidelines Supported the execution of inventory

Managed controllable expenses for my area of responsibility Ensured all side work is appropriately assigned and completed Managed check-outs for all Hospitality staff

Ensured a clean and safe environment for all Team Members and Guests Handled Guest Service issues professionally and with compassion 01/2008 to 03/2020, Scottsdale, Arizona

• Welcomed and greeted patrons in a friendly and professional manner, providing excellent customer service throughout their dining experience.

• Took food and beverage orders accurately and e ciently, ensuring special dietary needs and preferences were accommodated.

• Delivered orders promptly to tables and veri ed accuracy of items before presenting them to customers.

• Demonstrated strong knowledge of menu items, ingredients, and preparation methods, offering recommendations and answering questions to enhance customer satisfaction.

• Managed multiple tables simultaneously, prioritizing tasks to maintain a smooth ow of service and meet customer expectations.

• Collaborated with kitchen and bar staff to ensure timely delivery of orders and resolve any discrepancies or issues. EDUCATION

Horizon High School

• Maintained cleanliness and organization of work areas, including dining room, service stations, and server station, to uphold sanitation and safety standards.

• Processed payments accurately and e ciently, handling cash and electronic transactions with attention to detail.

• Assisted in setting up and breaking down dining areas, including arranging tables, chairs, and table settings, to create a welcoming atmosphere for guests.

• Upheld restaurant policies and procedures, including alcohol service regulations and health code guidelines, to ensure compliance and safety for customers and staff

• Facilitated comprehensive training programs for new restaurant staff, including servers, hosts, cooks, and bartenders, to ensure alignment with company standards and procedures.

• Conducted engaging and interactive training sessions, utilizing various instructional methods such as role-playing, demonstrations, and group activities to promote active learning and skill development.

• Provided one-on-one coaching and feedback to trainees, identifying areas for improvement and offering guidance to enhance performance and professionalism.

• Evaluated trainee progress and pro ciency through practical assessments, quizzes, and observation, adjusting training strategies as needed to address individual learning styles and needs.

• Collaborated with management to assess training needs and develop customized training plans for different roles and departments within the restaurant

08/1998 to 06/2002

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