SUJATHA (SUZIE) BALAKRISHNAN

E : ad3zzz@r.postjobfree.com

P : 425-***-****

A : Seattle, WA 98195

PROFESSIONAL SUMMARY

High-functioning Project Manager with a successful background in operational management. Encourages positive client experiences through excellent customer service and quality account management. Coordinates administrative activities to support organizational relationships by expertly facilitating client accounts and scheduling.

WORK HISTORY

UW Oral Medicine Clinic, University of Washington - Patient Services Specialist 2

11/2023 - Current

●Provide compassionate service and support to patients which includes gathering prerequisite information for new patient onboarding, scheduling appointments, verifying patient insurance authorizations and answering patient questions concerning treatment and prerequisite form completion

●Ensuring accuracy of patient paperwork and briefing the patient care coordinator for accurate evaluation of the patient condition prior to the appointment

●Administration of the complex Zoom schedule of appointments and Teams messaging for Dentists and other care providers Zoom meetings and telephone calls and meetings

●Ensure that providers receive all the information pertaining to patients ahead of time so they are well-prepared all they need to see the patient and diagnose the patient successfully to ensure an enjoyable process for the patients and providers

●Assist with patient prescriptions to ensure timely delivery to the pharmacy and answer relevant questions

●Receive and schedule resident, student and volunteer rosters with providers on a daily basis.

●Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.

●Improved office efficiency by maintaining organized filing systems for physical and digital documents.

Emmanuel, LLC Convenience Stores - Lead Associate

03/2023 - 11/2023

●Receive vendor purchase orders and reconcile against procurement receipts to ensure accuracy of sales amount

●Perform weekly audit of store inventory to ensure product replenishment and account for loss

●Process end of shift cash deposits and reconcile against transactional receipts

●Responsible for training new staff and supervising daily responsibilities prior to daily meetings with the store manager for review of sales

●Assist with the logistical process for product placement

●Arrangement of weekly employee schedules and vacation planning for team

●Ensure the store is prepared for the corporate inspection and walkthrough which are conducted monthly for quality assurance.

Unify Square and Unisys - Project Manager

12/2018 - 02/2022

●Accountability for the full lifecycle delivery of a Teams, Zoom or Skype implementation project

●Metrics used to measure whether a delivery was successful and was based on customer satisfaction, delivery to the published and agreed timelines, quality of the delivery (including documentation) and finally if the project was delivered to budget

●Created weekly project status updates while developing and maintaining of relationships with senior key stakeholders throughout the lifecycle of the project

●Management and delivery of business change and transformation projects across complex matrix structures including the management of multiple stakeholders

●Management of stakeholder relationships at a project board level, acting as the interface between senior stakeholders, key decision makers and external third parties

●Contributed towards the development and improvement of the Unify Square project delivery methodology

●Drive/manage subcontractors/third party service providers required for effective project delivery

●Conducted regular toll gates in line with standard Honeywell Toll Gate Model

●Managing large cross-functional teams globally, including Unify Square resources as well as customer, partner, and vendor resources

●Responded to inquiries pertaining to the status of the project

●Served as the primary customer interface regarding project execution

●Project setup, including the kick-off, project governance and closure meetings

●Status tracking and reporting towards concerning customers and also for internal management

●Supported the Worldwide Director of Professional Services the Senior Program Manager with portfolio planning and demand management.

Honeywell Technology Solutions Pvt. Ltd. - Functional Transformation Project and Transition Manager

11/2015 - 09/2018

●Lead and managed all complex, high scale, agile P2P, Finance Operations and RPA (Robotics Process Automation) projects and delivery

●Responsible for leading all Finance Operations transitions to Honeywell Global and Regional

●Lead, Enabled and Assisted in the development of all Procurement/Finance Operations related projects

●Supported the day-to-day governance requirements of the projects and the respective steady state

●Involved in decision making regarding resource assignments and project timelines and effective execution

●Liaise with multiple resources to ensure that the project is on time, on budget and delivered based on the organization's anticipated project expectations

●Staffing and Capacity Planner for resource utilization

●Set Goals for team members in keeping with overall operational goals for the year

●Identified training needs and conducted monthly 1:1s along with half yearly and yearly performance appraisals

●Anticipated and prepared for change management

●Identified and implemented continuous process improvements.

Honeywell Technology Solutions Pvt. Ltd. - Assistant Project Manager

06/2011 - 11/2015

●Lead and managed the successful project implementation, meeting timelines and budget requirements

●Coordinated and prioritized project tasks, timelines, project plans and communication of status to stakeholders, project sponsors and senior management

●Worked with internal and 3rd party stakeholders

●Ensured the project was implemented within agreed company-established deadlines and that contractual obligations were met

●Enabled and sustained Project service quality with business, solution partner and design teams

●Implemented project change controls with change requests while minimizing negative impact

●Initiated and maintained all support documentation associated with the project

●Maintained and tracked Risk/Mitigation to project closure via risk tracking tool and reported to Management, Internal Controls and Compliance teams.

Honeywell Technology Solutions Pvt. Ltd. - Assistant Manager Operations

07/2010 - 05/2011

●Managed day to day operations execution, including workload management, prioritization, and utilization

●Provided effective leadership to the team, ensuring team members are motivated to excel

●Built a strong customer relationship through customer engagement

●Comprehension of and attentive to agreed customer SLAs

●Ensured processes run with minimal to zero customer escalations

●Used Quality Tools to monitor and execute weekly audits for the team members.

TESCO Hindustan Service Centre Pvt. Ltd. - Assistant Manager Operations & Training

10/2008 - 06/2010

J P Morgan Chase - Assistant Manager Operations

06/2007 - 06/2008

HSBC Data Processing Centre India Pvt. - Team Leader, Operations

06/2002 - 06/2007

24/7 Customer Service.com - Process Specialist

10/2001 - 06/2002

ACCOLADES AND ACCOMPLISHMENTS

●Honeywell BRAVO Award, HPS APAC Transition – 2017

●Honeywell BRAVO Team Award, Project Map - 2017

●Honeywell BRAVO E-Thanks Award, HPS APAC Transition – 2017

●Honeywell Partner Award APAC E-Banking Project, Individual Excellence – 2013

●Honeywell BRAVO Award PCard Pre-Audit Project – 2013

●Honeywell Team Excellence Award, Aero Order Management Team – 2010

●Banking Projects - Check to ACH Implementation, E-Banking and GDS with $250K USD savings between 2013-17

●Freight Verification Project Implemented with $100K USD savings between 2014-17

PROFESSIONAL ASPIRATIONS

Secure a position within your esteemed Organization where I may combine my education and professional skills to perform duties within higher education. Attributes include project management, operational leadership, and international experience.

SKILLS

●Project Management

●Process Improvement and Functional Transformation

●Methodologies: Agile and Lean Methodologies, Six Sigma

●SCRUM Master, MPP & KAIZEN

●SOPs and Documentation

●Insurance Authorizations

●Risk Management Assessment

EDUCATION

Bangalore University

01/1998

Bachelor of Science

National Institute of Information Technology

01/1996

Diploma in Computer Science

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