Customer Service Construction Project
Resume:
Christine Horn
Wheaton, IL *****
********@*****.***
Objective:
To utilize my management, customer service, purchasing skills, and production facilitation skills to enrich the company of which I am part.
Work Experience:
Samuel Packaging Systems Group
Customer Service Representative/Account Manager
Manage the overall needs of distribution accounts
Field customer calls and emails to accommodate customer needs and inquiries
Work interdepartmentally to acquire current material and tool pricing
Quote customers accurate pricing
Provide customers with product details and material lead times
Accurately input sales/sample/demo orders in Microsoft D365
Based upon available inventory and customer requirements, determine appropriate ship from locations
Upon order entry, ensure current customer receiving information is available to our shipping coordinators and logistics team
Work interdepartmentally to communicate with shipping coordinators and logistics teams to secure seamless material delivery
Analyze open orders reports and make order adjustments when necessary
Research billing disputes and short pays, take corrective action when appropriate, such as credits and return material authorizations
Run reports for the sales team and commercial development
Input customer invoices to portals
Communicate with internal departments for the sake of relevant information sharing
Attend and complete all required trainings
Contribute to a team environment for continued improvement of processes resulting in improved customer satisfaction
Metrasens
Customer Service Manager/Project Installation Facilitator
Enter purchase orders into Salesforce
Analyze Philips Bothell reports for new orders
Enter Philips orders into Salesforce
Update the installation schedule for the Director of Service
Contact construction Project Managers and hospital facility’ Managers to attain project timeline
Maintain construction project timelines and desired product installation timeline
Invite construction Project Managers and hospital facility’ Managers to pre-installation meetings
Arrange pre-installation meetings that coordinate our service teams’ schedule with our customers’ schedule
Field questions and provide answers for electricians and facility’ Managers about required electrical pre-work
Collaborate with Philips and GE Project Managers to acquire tracking of ferroguard equipment and project timelines
Arrange installation of product with end user facilities
Ship power hubs to end users
Provide tracking to customers
Enter tracking in Salesforce
Send dispatch to Field Service Engineers for installation of the system
Follow through with customers to ensure satisfaction
Continental Western Corporation
Office Manager
Provided customers with product information, spec sheets
Quoted customers regarding products/services
When unable to source desired products, provided customers with alternative product solutions
Received and placed customer orders in P21
Ensured purchase order shipping details were facilitated by the warehouse team
Provided carrier tracking to customers
Responsible for customer conflict resolution when situations arose
Approved and processed RMA's
Processed Credit Memos when the returned’ material was received
Analyzed Purchasing reports (PORG)
Analyzed Transfer reports (TORG)
Sourced vendors
Handled current vendor cost management, and negotiation
Built local and international vendor PO's
Placed vendor PO's, as well, communicated regularly with vendors to ensure timely delivery of material
Communicated with Import/Export company
Checked in material once received
Worked closely with receiving, ensured quantity of received material was accurate.
Inventory management and adjustment
Daily billing and maintenance of records
Received and logged customer checks
Coded invoices for corporate A/P department
Aided A/R with customer collections
Flextron, Inc
Customer Service Manager
Managed SPS Commerce.
Formulated quotes for customers
Ensured good customer relations
Confirmed customer's purchase orders with current pricing and lead time
Placed orders in Quick Books
Delivered sales orders to the factory floor
Monitored the progression of material production
Apprised customers of production delays
Maintained pulse of sales orders to ensure timely delivery and customer satisfaction
Filtered customer's complaints and formulated written plans for material revision
Arranged and monitored logistics for product delivery
Purchased vendor materials needed for production
Communicated daily with vendors to check status of purchase orders
Accounts Payable and Accounts Receivable duties
Responsible for the company's website revision project
Acted as the liaison and Exostar Manager for the purpose of order placement by customers with security sensitive information
Prime Coat Coating Systems
Production/Operations Assistant
Formulated work crews and created crew schedules
Purchased material for contracted jobs
Coordinated logistics for material delivery to job sites around the country
Maintained safety records, as well as vehicle maintenance records
Discerned crew member Per Diem eligibility and submitted totals to the payroll department.
Liaison between Prime Coat and General Contractors, as well acted as a Liaison between Prime Coat's office management, and field crews
Responsible for New Hire paperwork
Arranged all travel, as well as housing arrangements for Prime Coat's painting crews around the country
Reviewed job contracts
Created, and submitted DAS 140's, and 142's to relevant Painting Union organizations for Prime Coat's California jobs
Drafted, and reviewed letters for the Vice President of Prime Coat for new job bids
Education
Associate in General Biology, Anatomy, Physiology 2014
McHenry County College
Skills:
Outlook 365
D365
P21
Microsoft Office
QuickBooks
Salesforce
SAP
Teams
Zoom
Accounts Payable
Accounts Receivable
Account Management
Conflict Resolution
Contract
Cost Management
Dispatching
Human Resources
Inside Sales
Office Administration
Operations
Personal Assistant experience
Project Coordination
Project Facilitation
Purchasing
Travel Planning
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