Christine Horn

Wheaton, IL *****

ad3zzl@r.postjobfree.com

312-***-****

Objective:

To utilize my management, customer service, purchasing skills, and production facilitation skills to enrich the company of which I am part.

Work Experience:

Samuel Packaging Systems Group

Customer Service Representative/Account Manager

Manage the overall needs of distribution accounts

Field customer calls and emails to accommodate customer needs and inquiries

Work interdepartmentally to acquire current material and tool pricing

Quote customers accurate pricing

Provide customers with product details and material lead times

Accurately input sales/sample/demo orders in Microsoft D365

Based upon available inventory and customer requirements, determine appropriate ship from locations

Upon order entry, ensure current customer receiving information is available to our shipping coordinators and logistics team

Work interdepartmentally to communicate with shipping coordinators and logistics teams to secure seamless material delivery

Analyze open orders reports and make order adjustments when necessary

Research billing disputes and short pays, take corrective action when appropriate, such as credits and return material authorizations

Run reports for the sales team and commercial development

Input customer invoices to portals

Communicate with internal departments for the sake of relevant information sharing

Attend and complete all required trainings

Contribute to a team environment for continued improvement of processes resulting in improved customer satisfaction

Metrasens

Customer Service Manager/Project Installation Facilitator

Enter purchase orders into Salesforce

Analyze Philips Bothell reports for new orders

Enter Philips orders into Salesforce

Update the installation schedule for the Director of Service

Contact construction Project Managers and hospital facility’ Managers to attain project timeline

Maintain construction project timelines and desired product installation timeline

Invite construction Project Managers and hospital facility’ Managers to pre-installation meetings

Arrange pre-installation meetings that coordinate our service teams’ schedule with our customers’ schedule

Field questions and provide answers for electricians and facility’ Managers about required electrical pre-work

Collaborate with Philips and GE Project Managers to acquire tracking of ferroguard equipment and project timelines

Arrange installation of product with end user facilities

Ship power hubs to end users

Provide tracking to customers

Enter tracking in Salesforce

Send dispatch to Field Service Engineers for installation of the system

Follow through with customers to ensure satisfaction

Continental Western Corporation

Office Manager

Provided customers with product information, spec sheets

Quoted customers regarding products/services

When unable to source desired products, provided customers with alternative product solutions

Received and placed customer orders in P21

Ensured purchase order shipping details were facilitated by the warehouse team

Provided carrier tracking to customers

Responsible for customer conflict resolution when situations arose

Approved and processed RMA's

Processed Credit Memos when the returned’ material was received

Analyzed Purchasing reports (PORG)

Analyzed Transfer reports (TORG)

Sourced vendors

Handled current vendor cost management, and negotiation

Built local and international vendor PO's

Placed vendor PO's, as well, communicated regularly with vendors to ensure timely delivery of material

Communicated with Import/Export company

Checked in material once received

Worked closely with receiving, ensured quantity of received material was accurate.

Inventory management and adjustment

Daily billing and maintenance of records

Received and logged customer checks

Coded invoices for corporate A/P department

Aided A/R with customer collections

Flextron, Inc

Customer Service Manager

Managed SPS Commerce.

Formulated quotes for customers

Ensured good customer relations

Confirmed customer's purchase orders with current pricing and lead time

Placed orders in Quick Books

Delivered sales orders to the factory floor

Monitored the progression of material production

Apprised customers of production delays

Maintained pulse of sales orders to ensure timely delivery and customer satisfaction

Filtered customer's complaints and formulated written plans for material revision

Arranged and monitored logistics for product delivery

Purchased vendor materials needed for production

Communicated daily with vendors to check status of purchase orders

Accounts Payable and Accounts Receivable duties

Responsible for the company's website revision project

Acted as the liaison and Exostar Manager for the purpose of order placement by customers with security sensitive information

Prime Coat Coating Systems

Production/Operations Assistant

Formulated work crews and created crew schedules

Purchased material for contracted jobs

Coordinated logistics for material delivery to job sites around the country

Maintained safety records, as well as vehicle maintenance records

Discerned crew member Per Diem eligibility and submitted totals to the payroll department.

Liaison between Prime Coat and General Contractors, as well acted as a Liaison between Prime Coat's office management, and field crews

Responsible for New Hire paperwork

Arranged all travel, as well as housing arrangements for Prime Coat's painting crews around the country

Reviewed job contracts

Created, and submitted DAS 140's, and 142's to relevant Painting Union organizations for Prime Coat's California jobs

Drafted, and reviewed letters for the Vice President of Prime Coat for new job bids

Education

Associate in General Biology, Anatomy, Physiology 2014

McHenry County College

Skills:

Outlook 365

D365

P21

Microsoft Office

QuickBooks

Salesforce

SAP

Teams

Zoom

Accounts Payable

Accounts Receivable

Account Management

Conflict Resolution

Contract

Cost Management

Dispatching

Human Resources

Inside Sales

Office Administration

Operations

Personal Assistant experience

Project Coordination

Project Facilitation

Purchasing

Travel Planning

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