ELIZABETH ACOSTA

** ******** ****** ****

Hartford, Connecticut 06106

(C) 959-***-****

ad3zyj@r.postjobfree.com

Professional Summary

Store Manager focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to retail success.

SKILLS

Excellent customer service skills Staff training and development

Bilingual Spanish/English POS systems

Hourly shift management Merchandising

Personal development Bank deposit procedures

Customer relations Strategic thinker

Customer-oriented Store displays

Opening and closing procedures Goal-oriented

Wireless Representative Detail-oriented

WORK HISTORY

Community Renewal Teams

Receptionist - Hartford, CT

10/2022 - Current

Answer phones redirect the calls to the correct Case Manager, Assist customer setting up appointment for their Energy assistance, Open and sort incoming mail, Provide support with data entry, filling, and making photocopies of documents needed from customers

CVS Pharmacy

Pharmacy Technician - Hartford, CT

10/2022 to Current

Processing and filling prescriptions accurately, Assisting the customers picking up prescriptions, and helping others teammates at different production stations.

Cricket Wireless

Store Manager-2441 Berlin Tpke

10/2018 to 07/2019

Managed staff of 6 team members, Trained associate and developed new associates on POS system and key sales tactics. Conducted store inventories once per quarter. Open/Close the store.

H&R Block

Professional Client Service - Main St, Hartford, CT

12/2017 to 04/2018

Worked directly with departments, clients, management to achieve results. Performed initial client assessment and analysis to begin the research process. Researched and updated all required materials needed for firm and partners.

CityTrends

1st Assistant Manager - Hartford, CT

01/2015 - 10/2018

10/2019 - 07/2022

Counted cash drawers and made bank deposits. Managed staff of 7 sales associates and 4 assistant managers. Trained and developed new associates on POS systems and key sales tactics. Conducted store inventories once per quarter.

Payless Shoes

Multi Store Leader -New Britain, West Hartford, CT

04/2009 to 10/2015

Conducted store inventories once per quarter. Generated repeat business through exceptional customer service. Implemented a new ordering process and identified poor work habits to improve process effectiveness. Trained and developed new associates on POS systems and key sales tactics. Reported to the district manager regarding all store and staff issues. Increased profits through effective sales training and troubleshooting profit loss areas. Increased profits through effective sales training and troubleshooting profit loss areas. Increased profits through effective sales training and troubleshooting profit loss areas. Scheduled and led weekly store meetings for all employees. Examined merchandise to verify that it was correctly priced and displayed. Hired, trained and evaluated personnel in sales and marketing. Instructed staff on appropriately handling difficult and complicated sales. Education Accomplishments Assigned employees to specific duties to best meet the needs of the store. Managed staff of 6 sales associates, 1 team leader and 1 assistant manager.

Radio Shack

Multi Store Leader - New Britain, CT

08/2001 to 06/2008

Wireless Professional (Sprint, Verizon Affiliated, some prepaid services thru At&t). Interviewed job candidates and made staffing decisions. Counted cash drawers and made bank deposits. Managed staff of 6 sales associates, 0 team leaders and 0 assistant managers. Assigned employees to specific duties to best meet the needs of the store. Reordered inventory when it dropped below predetermined levels. Instructed staff on appropriately handling difficult and complicated sales. Hired, trained and evaluated personnel in sales and marketing. Examined merchandise to verify that it was correctly priced and displayed. Scheduled and led weekly store meetings for all employees. Increased profits through effective sales training and troubleshooting profit loss areas. Reported to the district manager regarding store and staff issues. Trained and developed new associates on POS systems and key sales tactics. Conducted store inventories once per quarter.

EDUCATION

High School Diploma:

Hartford Public High School-Hartford, CT

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